iamsold Reviews 

5,291
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,403 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally professional, helpful, and deeply supportive throughout the entire property journey. Many people note that the service is fast, efficient, and well-managed, making complicated transactions feel remarkably smooth and entirely stress-free. Some reviewers were not happy with the communication, mentioning that it was extremely difficult to reach anyone by phone or get direct answers. People also noted that waiting on hold for long periods and dealing with delayed responses made the process frustrating at times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting professional and helpful staff who kept them... See more

Customer service

Clients share positive opinions on customer service, highlighting that team members are always available for... See more

User experience

Customers report positive experiences with user experience, finding the process straightforward, stress-free,... See more

Response time

Consumers find response time to be positive, highlighting rapid speed, instant replies, and constant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Rachel Rollinson at iamsold. She kept me updated throughout the whole process and was always quick to respond whenever I needed an update. Rachel also followed up with the other... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience working with the I Am Sold Auction Team. Communication is always amazing, clear, quick and very friendly. You never feel like you’re left on your own. They’re a... See more

Company replied

Rated 5 out of 5 stars

As a family we found the whole experience went well and stress free. We decided on the modern method of auction to sell my late mother's house as we wasn't in the right frame of mind to go with the... See more

Company replied

Rated 5 out of 5 stars

I started working with Sheree Birch the beginning of this year. She has been such a great support to my franchise business. Iamsold offers my sellers another way of getting their property sold. Sheree... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

iamsold is part of the iamproperty Group and was established in 2009. They are the largest residential auctioneer in the UK, offering both Tradtional and Modern Method of Auction (MMoA) in partnership with 6,500 Estate Agency branches across the UK. iamsold offers a comprehensive range of end to end auction services, meaning Estate Agents can tailor the offering to their client's circumstances and preferences.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(5,291)

1,332 reviews in the last 12 months

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Rated 5 out of 5 stars

Painless process

I am sold completed the sale of my Mum’s property via auction in less than two weeks. Despite multiple issues with the property they encouraged us that the property would sell. Ray and the team kept us updated throughout and have made the entire experience of selling our old family home effortless. The agreed sale met our reserve and the 56 day completion should ensure we can continue self funding Mum care. Would highly recommend Iamsold and Ray was the perfect auctioneer. Wish everyone at Iamsold success in all future endeavours. Many thanks

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Kept me well informed sy every stage of the sale honest reliable friendly couldn't fault them at all if a happen to sell again I would use them again and would recommend

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Topsy for the win!

Thank you Topsy for the fantastic service provided. Always a step ahead with advice to restore calm when challenges arise. Very much appreciated.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I've had a great experience working with Topsy. He's been professional, responsive, and kept me informed throughout the process. His support and communication have been excellent. Highly recommended.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellant Customer Service

They are friendly and explained the progress all the way through. The communication was outstanding and they made me feel I mattered.
They made this process bearable through a difficult time for me.
They dealt with everything and made it easy for me.
I would recommend them to anyone and I am very grateful to them.
Definitely 5* service.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

I bought a house with I Am Sold

I bought a house with I Am Sold, it was a very easy and stress free experience. Ruth Phillips was very professional and answered any questions I had quickly. I would recommend them and use them again.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service and genuine care…

Exceptional service and genuine care from Chloe Heslop ❤️💋

We are incredibly grateful to Chloe Heslop for all the help and support she has given us throughout our home-buying journey. As first-time buyers and immigrants, the whole process was completely new and unfamiliar to us, and we had so many questions. Chloe was always so accommodating, patient, and willing to take the time to explain every step clearly.
She never made us feel uncomfortable for not knowing the process. Instead, she patiently guided us through everything and made sure we understood what was happening. Her kindness, professionalism, and sweet nature made what could have been a very stressful experience much easier for us.
We especially appreciated how carefully she prepared the contract and made sure our deposit money was protected in case we encountered any problems along the way. That gave us great peace of mind and showed us that she genuinely cared about our best interests.
Chloe has been such a big help to us, and we truly appreciate all the time, patience, and care she has shown throughout this journey. This review is one small step closer to getting the keys to our new home, and we are so happy to have had Chloe helping us along the way.
Thank you so much, Chloe, for making this experience easier, clearer, and less stressful for us. We truly appreciate you and would highly recommend you to anyone looking for someone who is knowledgeable, patient, caring, and genuinely dedicated to helping her clients.

Thank you, Chloe! We can’t wait to get those keys! 🔑🏡❤️

September 3, 2026
Unprompted review
iamsold logo

Reply from iamsold

Thank you for taking the time to leave such a detailed review. We're pleased to hear that Chloe was able to support and guide you throughout your home-buying journey, ensuring you felt informed and reassured every step of the way. We'll be sure to share your kind words with her.

Congratulations on this exciting milestone, and we wish you all the best in your new home.

Kind regards,
Customer Experience Team

Rated 5 out of 5 stars

Helpful team

Helpful team and thankyou to Ruth, Harry and John

September 3, 2026
Unprompted review
iamsold logo

Reply from iamsold

We're pleased to hear the team were able to help. We'll make sure your thanks are passed on to Ruth, Harry and John.

We appreciate you taking the time to leave your feedback.

Kind Regards,
Customer Experience Team

Rated 5 out of 5 stars

We were always informed of any changes…

We were always informed of any changes & kept up to date

September 2, 2026
Unprompted review
iamsold logo

Reply from iamsold

Thank you for your review. We're delighted to hear you were kept informed and updated throughout the process.

Kind regards,
Customer Experience Team

Rated 5 out of 5 stars

Ben Stanley - Fantastic!

I deal with Ben Stanley on a daily basis. Exceptional individual. Always goes the extra mile to help our team and customers alike.

September 2, 2026
Unprompted review
iamsold logo

Reply from iamsold

Ben will be pleased to hear this. It's great to know he's consistently providing support to both your team and customers and is always willing to go the extra mile when needed.

Thank you for taking the time to share your feedback.

Kind Regards,
Customer Experience Team

Rated 5 out of 5 stars

Topsy at IAmSold was fantastic

Topsy at IAmSold was fantastic. He always gave the most helpful and insightful advice and went above and beyond in marketing the property.

September 1, 2026
Unprompted review
iamsold logo

Reply from iamsold

It's great to hear Topsy provided such helpful advice and support throughout your sale. We're pleased his efforts in marketing the property made such a positive impression.

We'll make sure your feedback is passed on to him.

Kind Regards,
Customer Experience Team

Rated 5 out of 5 stars

Joshua Glanville offers a friendly, professional and very helpful service.

I found Joshua Glanville to be friendly, extremely professional and very helpful - offering honest advice throughout which I found reassuring. Another thing I was impressed with was the fact that any calls were answered swiftly. It makes such a difference to be able to speak to someone on the phone when you need to, rather than enduring long-winded messages that take up time and don't always connect you to the person you're calling.

August 13, 2026
Unprompted review
iamsold logo

Reply from iamsold

We're delighted to hear Joshua made such a positive impression. Honest advice, clear communication and being available when needed can make all the difference, so it's great to know you felt supported throughout.

Thank you for taking the time to share your experience. We'll be sure to pass your kind words on to Joshua.

Kind Regards,
Customer Experience Team

Rated 5 out of 5 stars

Exceptional constant support

Nadine was exceptional in her constant help and support throughout our purchasing our next home.
We would recommend her excellent service to anyone taking the intrepid pathway of buying at auction!

August 28, 2026
Unprompted review
iamsold logo

Reply from iamsold

We're so pleased Nadine was able to support you throughout your purchase. Buying at auction can feel like a step into the unknown, so it's great to hear her guidance and support helped make the journey a positive one.

Thank you for your recommendation and congratulations on your new home.

Kind Regards,
Customer Experience Team

Rated 5 out of 5 stars

Excellent Service

The service received from iamsold is excellent. Fast and efficient and the team assigned to your sale give regular updates on the progress and explain clearly the process and procedure. I would highly recommend iamsold to anybody wanting to sell their property.

August 28, 2026
Unprompted review
iamsold logo

Reply from iamsold

We're delighted to hear you had such a positive experience with iamsold. Keeping our customers informed with regular updates and clear communication is something we pride ourselves on, so it's great to know the team delivered that throughout your sale.

Thank you for your recommendation and for choosing iamsold.

Kind Regards,
Customer Experience Team

Rated 5 out of 5 stars

JOSHUA gave me an excellent service…

JOSHUA gave me an excellent service from the start til the end of the process..he always respond to my email and he even went onto connect me via wats app(since am abroad)where others wouldn't..
JOSHUA went onto the extra miles to give the BEST service..
I would definitely recommend him to my friends and family

August 29, 2026
Unprompted review
iamsold logo

Reply from iamsold

It's fantastic to hear Joshua provided such great support throughout your journey. Staying responsive and finding ways to keep in touch while you were abroad clearly made a real difference, and we're pleased he was there whenever you needed assistance.

Thank you for your recommendation. We'll be sure to share your kind words with Joshua.

Kind Regards,
Customer Experience Team

Rated 5 out of 5 stars

Trustworthy

Really pleased I went with I am sold. Ema Tang was fabulous. Supporting me through some testing moments when things cropped up and got a little stressful. She was super friendly and I felt listened to and that she had my best interest. Thank you getting it all over the line as promised.

August 28, 2026
Unprompted review
iamsold logo

Reply from iamsold

We're pleased you chose iamsold and that Ema was there to support you through the more challenging moments. It's great to hear she was friendly, reassuring and kept things moving when it mattered most.

We'll make sure your kind words are shared with Ema. Thank you for your trust in us and for taking the time to leave a review.

Kind Regards,
Customer Experience Team

Rated 1 out of 5 stars

Avoid both buy and selling There were initial issues setting up my…

There were initial issues setting up my profile (their IT) so I was not able to bid on a property and whilst this business model denies the seller of the best price as at 4.5% percent buyer fee (which is a massive fee paid to this company) one would obviously ensure all the due diligence was done.... I had expressed a serious interest, opened a file with my solicitor, got my architect to draw up the plans with some improvements I was going to make and this company did not have the decency to call me up to say the seller was considering an offer and it went sold subject to contract behind my back ' cake and eat it ' springs to mind..... it's either a transparent auction and it was explained to me everybody gets equal opportunity or it's a back room deal...... it can be both

I would never sell nor would I never buy with this company be it with the extortionate fees and agents getting paid up front I see why they do, but that's certainly isn't in the best interest of buyer and seller / market in my humble view.

August 28, 2026
Unprompted review

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