H&M Reviews 

I contacted their customer service again today regarding an order that has gone missing. I contacted them last week on 27th and then miraculously had an email saying it had been ‘collected from the parcel shop’, which is impossible as I live on a UK Island and we do not have a Evri parcel shop here- so that was obviously a lie.
I contacted Evri who said that H&M were the only ones who could request information as they were the sender. I have asked H&M to do this twice but they just want me to keep waiting. I have been waiting - as this is the second time I have contacted them and 11 days since I placed the order. They state orders will arrive within 2-3 days!
Absolute rubbish! I can see why they have got such a bad score.

Very sad to know that no people working there and when I ask the lady in Alain for assist she said it is better you complain because we are only 3 and she is laughing.
Al jimi mall

The worst retail shop in the UK. Never again!!! I ordered an item for a next day delivery and I am still waiting. H&M and EVRI are one of a kind. Stay away from them.

I ordered a few winter items and they were thick and warm- exactly what I needed. Highly recommend due to value, quality of pieces, Style fashion relevance and great service.

Will give zero star for rating .

Experienced Horrible customer service in H&M store , in Saint David’s centre in Cardiff.
The manager Ceri and Georgia rudely refused to speak or care/help with an issue.
Popped in the store a few weeks ago, didn’t have my glasses on me, had never used the self checkout machine before, requested for help to show me how to pay and use the machine. They simply ignored and after long wait, a girl showed up uninterested to help and simply said pay by machine. I somehow managed to pay for a jacket by asking another customer but I didn’t get the receipt from the machine / lost it.
When after a few weeks, decided to use the jacket as the weather got a bit colder,I noticed the security tag was left on the bottom of the jacket. So took it to the store to ask for help , had all the details of the date I purchased it on my banking app.
The manager refused to help so I called the customer services.

The client services advised to ask the managers to check the footage but they refused and simply didn’t bother. For the third time, was let down with their poor service.

As much as My money is wasted and I won’t be able to wear the jacket, I had the worst experience in the store. Will never go back shopping in H &M .

My favorite is their leggings! I had a really good experience.

The dresses fit perfectly, and the top is incredibly cozy to wear.

Really good quality with sizing that is appropriate with measurements. I’m already considering my next order! Great customer service, would recommend buying from them!

Zero stars for store in Yeovil Somerset. They have different prices on the tags, different when paying for the same thing! I noticed that at home! Customer service not helpful at all. Wrote to go back to the store but I live far away and can't go there back and forth! Give me my money back scammers!!!

Used to be one of the best for clothing lately quality and design are not to the expectation level of nowadays market

Order was not delivered to me. Asked customer service to cancel or change collection to store as its been 4 days with no updates. The lady on the other side supposedly went to check it up for me. Came back with false information. She first stated that their working with evri to help me recieve my parcel. But my parcel wasnt even sent with evri but hived. Then she said it was out for delivery when on the hive website the last update was on the 2nd and it said delivery cancelled. Horrible service and straight up lies

Well, they’re legit ! He was very kind and gave good customer service.

Disgusting service and never shopping with H&M again, Extremely disappointing delivery service

I am extremely disappointed with H&M’s delivery service. My order was already over a day late, and then I was given a delivery time of 02/09/2026 between 4:30pm and 5:30pm. I waited at home until 8pm, but my delivery still did not arrive.

This was particularly frustrating because I had purchased gifts for a baby shower that I had to attend that same day. Because H&M failed to deliver my order as promised, I had to attend the baby shower without any of the gifts I had purchased, which was incredibly embarrassing and disappointing.

For such a large and well-established company like H&M, I honestly cannot understand why they continue to use Evri when their delivery service is so unreliable. The whole experience has been stressful and completely unacceptable.

H&M needs to take responsibility for the courier services they choose to use because, as a customer, I paid H&M and my experience is ultimately with H&M. I expected much better from such a well-known company. Very disappointed and disgusted with the service.

Received terrible customer service at your King's Lynn store. I will never set foot in any of your stores again. I tried to exchange a top without a receipt, I did have proof of purchase via my bank app which they wouldn't accept. Item was still their current stock available in the store.

I had bad experience with the service system is bad and i had to wait a lot of time for my order

Cannot fault the customer services regarding online purchases. Reasonably priced products for what they are. Only criticism is the amount of stock online and you have to be quick and also the stock checkers are incredibly inaccurate.

The worst service out there. They take about 100 years just to reply to a return, then they lie and say it’s not in resaleable condition, even though the item was never used. Unfortunately for them I will be making a legal issue for my refund. They’re a bunch of thieves. They also charge for paper bags in their stores. Never buying from H&M ever again, nor will I make any purchases for my daughter. I will also spread word not to buy from companies like this

Ordered 5 items. Was sent 3. No evidence of tampering with the parcel, so clearly a problem in their packing warehouse. Contacted them with photos of parcel showing items received. They refuse to believe that the items were missing. I have an account with them and have ordered numerous items over years. Always paid for what I kept on time, always returns packaged correctly/on time. Have been made to feel like a liar. I don't see why I should pay for items I've not received. I will never purchase anything from them online again, and would advise others not to risk it either.

I was with my friend in H&M in galeria Krakowska and we bought 2 shirts and we had to pay 220 zloty. So we gave 300 zloty and we only Got 12 back.
So we said it to the staff and they said that they would go out and check the kameras and it would Take 5 minutes.
We then waited and we saw the manager who went out to check the kameras come back out with her stuff, and then she left the store, and NEVER came back!
We then waited 40 minutes! And they said that they could not find out what went wrong so they just have me 100 zloty and then said good bye.

SO BAD SERVICE!
WORST STORE IN THE GALERIA!!

Be careful when shopping with H&M. They’ve been really sneaky with their online orders lately.

I bought a few items online, and when I tried to return them, I was told they were final sale. There was absolutely no indication that they were final sale when I purchased them.

After a lot of back and forth, H&M finally acknowledged that it was a bug on their end and allowed me to return the items. I sent everything back, and they even charged me around $10 for the shipping.

Despite the numerous emails back and forth regarding the return shipping fee, which I should not have been charged in the first place as the return was due to an issue on your end, I still have not received a refund. I have also sent several follow-up emails and have not received any response.

Just be careful and keep screenshots and records of everything when ordering from them online.