Bershka Reviews 

152,965
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 3,409 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the fast shipping process and mention that parcels usually arrive very quickly while matching online descriptions nicely. Many people also love the overall product quality, noting that the clothing feels comfortable, looks great, and meets expectations. Shoppers often find the online ordering system simple to navigate when selecting their favorite items. However, some reviewers were not happy with customer service, pointing out unhelpful support teams and difficulties getting timely assistance. Others mentioned receiving damaged or stained garments and facing frustrating obstacles when trying to process returns or secure refunds.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, highlighting both satisfaction and frustration. Some... See more

Delivery service

Customers had ambiguous experiences with delivery service. On one hand, many reviewers praised the fast... See more

Order

People report ambiguous experiences with order processes, reflecting significant division among reviewers. On... See more

Quality

Customers consistently note ambiguous experiences with quality, as opinions on the merchandise are deeply... See more

Customer service

Users describe negative interactions with customer service, highlighting frustration over unhelpful support... See more

Reviews shaping this summary

Rated 3 out of 5 stars

There’s nothing wrong with the clothes. The clothes are brilliant as always. It’s the service and delivery. I ordered them to come 3 days later but they didn’t come for over a week and were delivered... See more

Rated 4 out of 5 stars

I wish there was a closer delivery option for me, otherwise i have to walk to the other side of the city, but its okay. Also when i wanted to buy the coat for more than a week or even 2 it was sold ou... See more

Rated 4 out of 5 stars

There was no notice coming from Berschka that my parcel will come with GLS. Excellent service from GLS. Friendly driver.

Rated 4 out of 5 stars

Very quick delivery affordable delivery options (pick up point) Clothes came exactly as described on the website as i ordered stuff from the tall range. i love it. will be ordering from them agai... See more


Company details

  1. Clothing Store
  2. Bag Shop
  3. Fashion Accessories Store
  4. Sunglasses Store
  5. Women's Clothing Store
  6. Youth Clothing Store

Written by the company

¡Bienvenidos a Bershka! Visita nuestra web, descubre todas las colecciones que tenemos preparadas para ti y viste con las últimas tendencias en abrigos, cazadoras, chaquetas, faldas, camisetas, zapatillas, botines, el denim más cool y un sinfín de propuestas para ir con el outfit más trendy. Además, en nuestras tiendas encontrarás un look para cada ocasión: vestidos de fiesta, prendas casual o fits deportivos. Disfruta de nuestras novedades y con la variedad de diseños, estampados y colores que ofrecemos cada semana. Prendas para chica y chico fashion, cool y únicas que conseguirán que quieras compartir tu #bershkastyle. ¡Te esperamos!


Contact info

3.0

Average

TrustScore 3 out of 5

153K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(152,965)

9,737 reviews in the last 12 months

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Rated 1 out of 5 stars

My jacket had chocolate

My jacket had chocolate? Stains on the front of it…
It could have been clearly seen when it was being packaged so I don’t understand why it was sent to me in that condition?

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

ordered it to a package pick up point

ordered it to a package pick up point, ended up getting a mail that it was not able to be delivered at that exact point. (“package was to big or no room”. This pickup point was around 2 min away from my house with car. Instead I had to ride 15 minutes to a dhl service point. ended up getting my package and I’m happy with the products but not the service. this package was small so it could have fit. Thanks.

September 5, 2026
Unprompted review
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Rated 3 out of 5 stars

I have called to Bershka call center in…I have called to Bershka call center in order to put a bag of the Bershka inside of my package, once that I bought it for a gift. I already received it, but it

I have called to Bershka call center in order to put a bag of the Bershka inside of my package, once that I bought it for a gift. I already received it, but it didn´t relizad.
I´m desapointed of the package. I have called to Bershka call center in order to put a bag of the Bershka inside of my package, once that I bought it for a gift. I already received it, but it didn´t relizad.
I´m desapointed of the package. If you want to debit , please put this option in the moment of the purchase . you need to give this option to the customer. 

September 4, 2026
Unprompted review
Rated 3 out of 5 stars

I would like to see improvements to your delivery service in Mexico

I would like to see improvements to your delivery service. The shipping company you use, QualityPost, has very poor reviews across Mexico, with numerous complaints about delays, lost or stolen packages, fake delivery attempts, and many other issues. Why do you choose to work with shipping companies that are so poorly rated and have such negative customer experiences? I would much prefer my orders to be shipped through Estafeta or DHL to ensure that they are delivered safely and reliably.
I really hope you will take this feedback into consideration. Thank you!

September 4, 2026
Unprompted review
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Rated 4 out of 5 stars

Issues with the BERSHKA website

I bought a pair of men’s baggy black jeans with side patches. The product itself is high quality and it matches the appearance of the jeans displayed on the website. However, I ordered it online and because the website doesn’t specify regional sizes (eg. A Europe size 34 is a UK size 28), I ordered the wrong size and had to return it. The customer service was good and I was able to easily return it. However the website should specify the regional sizes to prevent others from making the same mistake and going through the same hassle.

September 3, 2026
Unprompted review
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Rated 3 out of 5 stars

Shocking Customer Service

Really nice clothing really nice outfits but the customer service is shocking. I bought a red coloured technical tracksuit a few days ago wore it with a white vest all the red transferred onto my white vest. There was no warning or care instructions of this within the product description. I then contacted them to inform them of this and to see if they would give a gesture of goodwill for my clothing being ruined by their garments and they basically told me there was nothing they could do and to have a good day.
Beware when purchasing items from them.

September 3, 2026
Unprompted review

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