Hisense UK Reviews 

20,735
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 6,541 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the picture quality and sound of TVs to be good, often noting ease of setup and value. Many also appreciate the sleek designs and quiet operation of various appliances, finding the setup process for devices straightforward. However, a significant number of people express strong dissatisfaction with customer service, reporting difficulties reaching support, long waiting times, and unhelpful responses. There are also concerns about product reliability, with several appliances breaking down prematurely or having defects, leading to frustrating repair processes or unresolved problems.

What people talk about most

Product

People report ambiguous experiences with product quality and durability. Many consumers express... See more

Quality

Reviewers mention ambiguous feedback about quality, with many expressing significant dissatisfaction due to... See more

User experience

Consumers find the user experience to be ambiguous, with many praising the ease of setup for various... See more

Service

Customers consistently note ambiguous experiences with service, with many reporting terrible service,... See more

Customer service

Clients share negative opinions on customer service, with many reviewers reporting unhelpful and frustrating... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I elected to set the 50 inch Smart TV up myself after I unpacked it. There's a droning voice telling me what to do. It's still there now after trying everything to get rid of it. Everything goes thr... See more

Rated 3 out of 5 stars

55” TV E8QTUK. We were torn between a Hisense & TLC TV. Decided on the Hisense. Overall it’s a good tv. Picture is good, sound is ok as well. I’ve only given it 3 stars because the picture quali... See more

Rated 3 out of 5 stars

I have just bought a Hisense Frost Free Fridge Freezer with a water dispenser. Unfortunately the water dispenser will not work.I have tried to remove to see if their is a problem with the nozzle b... See more

Rated 3 out of 5 stars

Just trying my Hisense 50" for the first time. Had Panasonics in the past. Finding this TV good for picture, programming and Apps. Seems to be a bit too much bass for me, despite adjusting the equali... See more


Company details

  1. Electronics Manufacturer

Written by the company

For 5 decades we have been committed to developing innovations in consumer electronics. Today, we are the No.1 TV brand in China, Australia & South Africa, and the No.2 refrigeration brand in China, employing over 80,000 people across 54 companies as well as boasting 12 research & development centres worldwide. All of which have the sole aim of delivering high quality, cutting-edge and affordable products that improve the life of our consumers.


Contact info

3.4

Average

TrustScore 3.5 out of 5

21K reviews

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3.4

All reviews

(20,735)

5,868 reviews in the last 12 months

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Rated 1 out of 5 stars

Never buy a HISENSE product

Purchase a Hisense fridge freezer from Currys and I paid £999 for it. Only had it two and a half years and it has stopped working. Everything lost in the freezer. Rang them today after 25 mins spoke to their customer service who passed me to 3 different departments and all said the same that it only had a two year guarantee and their was nothing they could do. When I asked about my consumer rights they hung up after 50 mins in total. NEVER BUY HISENSE their products are poor quality and their customer service just as awful.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Soundbar

I just bought HS214 Sound bar for my Samsung TV, It’s amazing,
The sound quality especially listening to music is fabulous.👏👏👏

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish support given

Absolute rubbish support given, Purchased an American style fridge freezer less than two years ago. I have a full 5 year warranty and they will not give any refund. E mails ignored and no support. I would not recommend to anyone

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Hisense TV with Freely

My TV was very easy to set up. I have no working aerial so purchased a model with Freely which works only on the internet. The signal is fine and it was very easy to access all the channels and apps that I need. Picture and sound quality are excellent for a TV in this price range

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased with new 50inch tv

Really pleased with new 50inch tv.
Really easy to set and connect to internet etc. all up and running in about 10minutes. The picture quality and sound are spot on. So really pleased and we’ll see overtime how this all works out.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

New TV review

The TV was very quick and easy to set up, and the picture quality for the price is very good. So far so good.

July 9, 2026
Unprompted review
Rated 1 out of 5 stars

Following a litany of poor service

Following a litany of poor service, escalated a complaint to head office. Was told subcontractor would visit and Hisense followup. Engineer visit made problem worse and needless to say Hisense never followed up. Great appliances when they work but probably the worst customer care out there. Have lost heaps in spoilt food and potential food poisoning after months of faulty appliance.

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

2 year warranty but refusing repair…

2 year warranty but refusing repair after one year. Washing machines are cheaply made and don’t last.

Bought a year ago and my machine is already broken. The seal has gone and another component snapped.

They tried to blame me in writing despite the machine hardly being used as I’ve been in hospital during pregnancy.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent projector

Excellent projector

Simple to set-up

What you need is a decision tree to see what is the best:-

1 portable
2 short throw projector
3 daytime shows

Then

Which wall ?
Screen
Inside
Outside
Both

We Road tested it against the inside patio door shutters - excellent place for setup ( did try outside too bright - usable when setup)

Experience of setup bonded me and my wife

Opted for the Glamping option so expectations were a lower hurdle

We carried on nightly until the pest fires drove us in :-(

July 9, 2026
Unprompted review
Rated 4 out of 5 stars

Great modern looking dishwasher

Great modern looking dishwasher.
The cutlery tray is a great space saving idea but I’m not sure how long it’ll take before the cutlery is just chucked in the shelf/drawer and not strategically placed!
The bottle cleaner is great
The shelf/drawer for cups/glasses has some annoying features where things are just stuck and you can’t move it and it’s difficult to make the most of the space when certain items don’t fit
Also eco clean doesn’t dry plastics so that’s a bit annoying!

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

Purchased a washing machine for a…

Purchased a washing machine for a disabled family member. After 3 months it developed a fault. Their customer service required a video call to diagnose the problem including asking the customer to pull out the washing machine so they could access the plumbing. Told them it wasn't possible for the person to pull out the washer , hisense said that couldn't be of any assistance then as they couldn't diagnose the fault from a video call

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Much better than expected

I genuinely can't tell the difference in the picture from this base model Hisense, from the high end Samsung it has replaced. The features are just as good.

One small issue in playing UHD content from my Sky HD box. I often have to restart the TV and Sky, otherwise it flashes a black screen occasionally. Hopefully, I will find the solution.

July 8, 2026
Unprompted review

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