Hellotickets Reviews 

Was worried about tickets actually arriving, although they did the day before. Wouldn’t stand again, Victoria Monet bored the life out of me, Bruno Mars was Amazing 🤩

We would definitely recommend Hello Tickets. We purchased tickets for Bruno Mars in Wembley stadium. Although the wait for the tickets was stressful- they turned up the evening before the performance. My contact with customer service for reassurance was an outstanding experience. Even with ticket transfer they gave a what’s app contact number which was responded to speedily. Brilliant!!! Thank you Hello Tickets xx

The story begins when The Weeknd announced his concert in Nice : I didn’t wanted to go, I NEEDED TO GO ! 2 nights, one goal : GET TICKETS.

So I went searching everywhere on the internet to get the precious prize : the tickets. That’s how I came across HelloTickets. At first I was a bit nervous and skeptical about it but I gave in and bought the tickets. I could only recommend it ! So… thank you HelloTickets for giving me the opportunity to see the infamous The Weeknd!

I appreciate how easy it was to purchase my BonJovi tickets. When the concert date was near, I loved how the option to download them to my phone wallet was so easy.

BTS - Paris day 2 , received ticket 6 days before event.
got the best ticket fra Hellotickets, placed right where BTS came in and out. awesome experience .

My concert ticket worked. Hellotickets mailed me 1 day before the official seller about the concert time change. Not really happy with the price but it was that or no concert, and i chose to buy. Really good experience overall.

Very easy to purchase tickets and got them at a great price.
Recommend +++++

If I could give 0 stars, I would because this provider is encouraging predatory and scam artist levels of dishonesty and malpractice.

Not only do they not supply any tickets after completing a purchase and receiving payment in full, they then proceed to tell you that whilst you may not have said tickets, they will also be provided or sent closer to the time, which, from my short experience of reading about online, is entirely FALSE! They then can't be held fiscally responsible for the loss of money due to the event having already taken place and you being out of pocket.

Lying scam artists that don't offer any source of reimbursement or support to customers. It is no wonder they are always dealing with a lot of customer requests from angry, disappointed people, and I pray this service gets closed entirely.

WILL NOT USE EVER AGAIN!!

Hellotickets
First time using them.
Usually TicketMaster or StubHub.
No App
Emails
Was a bit unsure as I couldn’t see the tickets/order up until the week before the concert.
All communication to the customer service team was very good & assured me that I would have my tickets as soon as they were released.
Tickets received one week before concert.
Only 4 star 🌟 as I would prefer an APP

First time that I’m buying from their plateform and I wasn’t disappointed at all. Bought BTS concert tickets for the 2 dates in Paris and everything worked perfectly. I also asked some questions to the support staff on their website and they came back to me really quickly with a serious answer. Honestly I was surprised in a very positive way how remarkably well everything went, no regrets at all

Avoid at all costs. Absolutely awful agent - astronomical fees and late arrival of tickets.

My tickets didn’t arrive until an hour before the main act. I chased hello tickets up all day, travelled to Wembley without tickets and sat outside for 2 hours, hoping they would arrive. After multiple emails they arrived an hour before the main act by which time I was heading home. Due to their inefficiency and lack of customer care and support I missed the supporting act and the beginning of the concert.

Their handling fees are astronomical (I paid over £400 on 2 tickets) be very careful as these fees do not show if you purchase via Apple Pay, they are added once you authorised the payment . Pay by card so ensure you can see the charges before committing to your purchase.

Good communication, organised and on time.

i was able to enter the concert just fine.

Very poor - Do not use. I made an error and was charged twice, when I tried to get my money back. I was told they would not refund. It was an amount I couldn't afford to lose. I wont be using this company ever again. Be warned by my agony.

Booked golden circle bruno mars tickets and was very skeptical at first. However the team was very helpful during the process and kept in contact all the way through and I received the tickets at the same time as my other friends that brought it off ticketmaster. I successfully entered the event with no issues and had a great time! The only reason why its not 5/5 stars is the price, its much more expensive than general onsale and service fee was over £50.

would like to provide some feedback regarding my recent order for the Bruno Mars concert at Wembley Stadium on 19.07.2026.
In the end, we received our tickets three days before the concert, which finally gave me some peace of mind after weeks of uncertainty. I appreciate that the tickets did arrive before the event.
However, I have a question regarding the seating allocation.
Our seats were in Section 125, Row 44, Seats 57, 58 and 59.
I purchased these tickets on 18 January, many months before the concert. I would like to understand how seats are allocated. How is it decided that some customers are seated in Row 20 or Row 30, while others are placed in Row 44?
When I purchased the tickets, the price was quoted according to the section, without any indication of the row. Unfortunately, our seats were so high up that it genuinely felt as though we were watching the concert on the giant screens rather than experiencing it live.
Considering that I paid £1,693 for the three tickets, I must honestly say that I am very disappointed with the seating assignment. In my opinion, the price paid was far too high for seats located so far from the stage.
I have also purchased another ticket through HelloTickets for Shakira in Madrid on 2 October 2026 (Section A1). This experience naturally makes me concerned about that booking as well. Could you please explain how the seats will be allocated? Am I likely to receive a similar location within the section?

I would appreciate your explanation regarding your seating allocation policy, as I feel that customers purchasing tickets so far in advance should have greater transparency about the quality of the seats they are paying for.
I look forward to hearing from you.
Kind regards,
Paola Uttaro