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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, most reviewers were let down by their experience overall. Active customers are extremely frustrated by excessive commercials, endless ad loops, and frequent freezing issues while trying to watch their favorite television shows. Many consumers also mentioned unexpected subscription billing problems, sudden price increases, and frustrating losses of digital access to their paid accounts. Some people were quite satisfied with the introductory price and found the mobile application very simple to navigate for enjoying exclusive programs. Reviewers noted that the streaming library and general content selection can actually be quite decent despite experiencing many ongoing technical hurdles.

What people talk about most

Subscription

Consumers find subscription to be a frustrating experience due to excessive advertisements despite paying... See more

Service

Reviewers express strong dissatisfaction and frustration regarding the streaming service, frequently citing... See more

Marketing

Clients share deep frustration regarding marketing, frequently citing the excessive repetition and high... See more

Price

Users describe profound dissatisfaction regarding the price, viewing subscriptions as an overpriced money... See more

User experience

Customers had negative experiences with user experience due to constant streaming issues and poor app... See more

Reviews shaping this summary

Rated 1 out of 5 stars

BRING BACK THE BBC - HBO is awful in their coverage of Commonwealth Games. Too much chatter and while they say Each event is available live (athletics we believe on TNT 3) but no instructions how to... See more

Rated 1 out of 5 stars

hbo max is the worst quality streaming service, hbo amateurs can't even make good buffering or force highest quality always, instead like anti-consumers they are, they downgrade the streaming quality.... See more

Rated 1 out of 5 stars

Been subscribing for years, a couple of years ago they said 5€/month for life.. Then they changed their name for the first time... Now they have implemented commercials in my paid subscribtion..... See more

Rated 1 out of 5 stars

Trash streaming service. Freezing and stopping constantly. Internet is excellent and every other suggestions they give (all of them "blaming" my side for the problem) are basic and unhelpful. Everythi... See more


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1.3

Bad

TrustScore 1.5 out of 5

1K reviews

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No history of asking for reviews

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1.3

All reviews

(1,160)

382 reviews in the last 12 months

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Rated 1 out of 5 stars

I got unauthorized charges from HBO…

I got unauthorized charges from HBO MAX. I reported them. They first said me we have submitted your refund. After waiting more then 15days. I contact them back still you haven't submit any sort of refund. Also subscriptions are active on my google play store. Now they stop responding. I contact them on old case number. As well i started new cases several times. but everytime i email them. They send old copy paste responce. Refund has been submitted contact google directly. But still they haven't refunded that mutiple charges.

August 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible streaming service

Terrible streaming service. Poor quality, has changed for the worst over the years. Additionally was meant to have a discount for 3 months but charged full price, support options almost non existent.

September 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Not worth it unless you pay for ad free…

Not worth it unless you pay for ad free content. You watch six minutes at content then three minutes of commercials takes you hours to get through one movie! On top of that, subconsciously they push their views, political agendas & what they think is right and wrong, like we're stupid. Instead of just plain entertainment and mixed content for everyone.

August 31, 2026
Unprompted review
Rated 1 out of 5 stars

Hbomax has too much control on where

Hbomax has too much control on where, when, how and my sharing streaming! I pay $230 a year....so I should be able to stream like Netflix, Amazon or STARZ allows me to. I hope bankruptcy is for Hbomax!

August 30, 2026
Unprompted review
Rated 3 out of 5 stars

3 stars for good shows and films but im…

3 stars for good shows and films but im deleting my subscription based on how awkward it is to use. Loading times are absurd and simple things like fast forwarding and rewinding are way to hard, try to go back a few second and you end up spending 5 minutes getting back to where you were.

Plus the greed to constantly advertise your shows before something I want to watch. It needs to stop if someone wants to watch a show or film of your they will simply watch it

August 27, 2026
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Rated 1 out of 5 stars

20 minute show with 40 minutes of the same ad

I can't watch anything because every minute there is a 3 minute ad, I don't pay for this to watch ads the whole episode. I got a 20 minute show with 40 minutes of the exact same ad repeating, like come on guys up in corporate hbo. We're already paying for this, cut some of the bs.

August 24, 2026
Unprompted review
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Rated 1 out of 5 stars

They had a good service

They had a good service. Worth paying for too.
But then they let pirates use their service to advertise. Just like all the greedy people in this life.
Its pretty much just all ads now. Not worth the bother of buying

August 23, 2026
Unprompted review
Rated 1 out of 5 stars

Amateurs

Amateurs, absolutely appalling customer service, didn’t bother subscribing

August 22, 2026
Unprompted review
Rated 1 out of 5 stars

Got the bundle can't even get on hbo…

Got the bundle can't even get on hbo try to get help no luck on the bundle deal hulu works n disney plus works why not hbo max this to me is no star 🤔 rate I think I should cancel it and go only hulu n disney I love hbo max if it was working it would be 5 star rate to me but its not working

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

Maybe best not to rate anything?

The more i say i am not intrested in this the more i get show the same sort stuff. All i want is films and series not real life stuff about killers or people in prison. If they make it into a film and it's a Film and not a docU made out to be a film i may be intrested. And cartoons I am 65 years old and do not watch cartoons. Yet i rated a few as not intrested. So they would stop telling me. i may be intrested in this cartoon. NO! NOT INTRESTED! or EVER WILL BE! I am not a child and adult ones are for big Kids.

Now if i could block all cartoons all DocU's (thats a hint for them if they read this)

August 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Decent for the price.

I like the movie selection they have, usually wait to see it on HBO Max instead of going to the theater. Pretty good movies and shows, and you can even watch in another language!

August 15, 2026
Unprompted review
Rated 1 out of 5 stars

The number and frequency of ads

The number and frequency of ads is unacceptable. Even though this is a with ads service, it’s still a paid for service, but it has as many ads a free to view service.

HBO is a streamer of last resort, and not worth the money.

August 14, 2026
Unprompted review

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