well maintained better platform to write and get support
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i love that it humanized my essays and that i get to work with it for 7 days
Company replied
The experince was good simple and fast.
Company replied
the payment process was simple
Company replied
Company details
Written by the company
The Only AI Writing Assistant You'll Ever Need. Detect AI content, humanize any text, and perfect your writing with Humalingo!
Contact info
Vilnius, Lithuania
- support@humalingo.com
- humalingo.com
3.9
Great
790 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
nice cool beans
November 4, 2026
Unprompted review
It was good love it
November 5, 2026
Unprompted review
it was good.
November 4, 2026
Unprompted review
Reply from Humalingo
Dear Daniel,
Thank you for sharing your feedback on Trustpilot. I'm glad to hear that you had a good experience with Humalingo.
Your feedback is greatly appreciated, and we thank you for choosing our platform.
Warm regards,
Justine Torres
Humalingo Customer Service Manager
great experience
November 4, 2026
Unprompted review
Reply from Humalingo
Dear Brooke,
Thank you for sharing your experience with us on Trustpilot. I'm glad to hear that you had a great experience with Humalingo.
Your positive feedback and support are truly appreciated, and we thank you for choosing our platform.
Warm regards,
Justine Torres
Humalingo Customer Service Manager
Its doing great.
November 4, 2026
Unprompted review
Reply from Humalingo
Dear Xavier,
Thank you for taking the time to share your feedback on Trustpilot. I'm glad to hear that everything is going well with Humalingo.
We truly appreciate your positive feedback and thank you for choosing our platform.
Warm regards,
Justine Torres
Humalingo Customer Service Manager
Reply from Humalingo
Dear Tyler,
Thank you for sharing your feedback on Trustpilot. I'm glad to hear that you're looking forward to using Humalingo.
We appreciate your enthusiasm and are grateful that you've chosen our platform.
Warm regards,
Justine Torres
Humalingo Customer Service Manager
easy to use
easy to use. not very expensive so it made it more reasonable to use than other apps.
November 4, 2026
Unprompted review
Reply from Humalingo
Dear Julie,
Thank you for sharing your feedback on Trustpilot. I'm glad to hear that you find Humalingo easy to use and that our subscription plans offer a reasonable option compared to other apps.
Your positive comments mean a lot to us, and we truly appreciate you choosing Humalingo.
Warm regards,
Justine Torres
Humalingo Customer Service Manager
very very good
November 4, 2026
Unprompted review
Reply from Humalingo
Dear Зилола,
Thank you for your kind feedback on Trustpilot. I'm glad to hear that you've had a very good experience with Humalingo. Your positive words mean a lot to us, and we truly appreciate your support.
Warm regards,
Justine Torres
Humalingo Customer Service Manager
Humalingo is garbage and their customer…
Humalingo is garbage and their customer service is the worst. I forgot to cancel the free trial and got charged €35. That part was obviously my mistake, but I noticed the charge right away, cancelled immediately and emailed them asking for a refund. I’ve forgotten to cancel free trials with other companies before, and when I contacted them immediately and explained what happened, they refunded me without any drama.i had cancelled my free and I was browsing the plans for the premium and it took the money of my account with no confirmation when I didn’t mean to pay. I’ve written several emails asking for a refund and I still get no response.
I never used the service after the paid subscription started, and even during the free trial I only logged in to actually try the product once.
Humalingo, however, has dragged this out for almost three weeks. Every reply is basically the same copy-pasted bullshit: “There has been service usage.” They told me their records show two logins and three individual actions counted as usage. My first login was during the free trial, when all three of those actions happened. My second login was after the charge and was literally just me accessing my account to cancel the subscription.
I asked them to provide the dates or any proof of this supposed paid-period usage, but they refused and just kept repeating the exact same line.
At this point, it honestly feels like they rely on people accidentally forgetting to cancel their free trials and then refuse refunds using vague excuses. Terrible product, somehow even worse customer service. Stay away.
November 2, 2026
Unprompted review
Reply from Humalingo
Hi Natalie,
Thank you for sharing your feedback. I understand your concerns regarding the €35 charge, your refund request, and the time it has taken to address your concerns. I recognize how frustrating this experience must have been, and I would appreciate the opportunity to personally review your case and look into the matter further.
I've sent you a request for your order information through Trustpilot. If you don't receive my message, you can also contact me at support@humalingo.com using the subject line "Trustpilot – Humalingo" and referencing this review or its link so I can locate your case.
Thank you for bringing this to my attention. I look forward to hearing from you.
Warm regards,
Justine Torres
Customer Service Manager
Humalingo
it was a good experience
November 4, 2026
Unprompted review
Reply from Humalingo
Dear Ernesto,
Thank you for sharing your experience with us on Trustpilot. I'm glad to hear that your experience with Humalingo was a good one.
Your feedback and support are truly appreciated, and we thank you for choosing our platform.
Warm regards,
Justine Torres
Humalingo Customer Service Manager
Reply from Humalingo
Dear Donald,
Thank you for sharing your feedback on Trustpilot. I'm glad to hear that you found Humalingo good and easy to use.
Your positive comments are greatly appreciated, and we truly value your support.
Warm regards,
Justine Torres
Humalingo Customer Service Manager
I am still new to the platform
I am still new to the platform. Hope it's good though.
November 4, 2026
Unprompted review
Reply from Humalingo
Dear Wethmi,
Thank you for sharing your thoughts with us on Trustpilot. I appreciate you giving Humalingo a try, and I hope your experience with our platform continues to be positive as you explore its features and services.
Warm regards,
Justine Torres
Humalingo Customer Service Manager
Reply from Humalingo
Dear Michelle,
Thank you for sharing your feedback about Humalingo on Trustpilot.
I'm glad to hear that you like our service and have had a good experience with Humalingo. I truly appreciate your kind words and support.
Warm regards,
Justine Torres
Humalingo Customer Service Manager
GIVE ME MY MONEY BACK!
GIVE ME MY MONEY BACK!
I initially availed the free trial but was unable to locate the subscription cancellation on the website so I just left it alone. Then yesterday, it charged my card for 40 DOLLARS. After I saw this charge, I immediately cancelled my subscription and emailed for a refund. It has been a day and still no response. After emailing again, I have been advised by others who was in the same position to leave a review here as it is the only way to get my refund (What a scam!).
And the worst thing? Their AI humanizer doesn’t even work. Even their own AI detector detects its own work as AI. Please improve your customer service as this seems to be a common issue.
November 3, 2026
Unprompted review
Reply from Humalingo
Hi,
Thank you for reaching out and sharing your experience. I’m truly sorry to hear about the confusion regarding the cancellation of your subscription and the unexpected charge on your card. It’s understandable to feel frustrated, especially after trying to resolve this on your own. I completely empathize with your situation.
I want to assure you that we are currently working on addressing your concerns. I will personally investigate the status of your refund request and the challenges you faced with the AI humanizer. Your feedback is crucial in helping us identify areas for improvement, particularly in our customer service.
Please keep an eye on your email for updates as we work to resolve this for you. If you have any additional questions or need immediate assistance, feel free to reach out to me directly, or you can use our contact form at support@humalingo.com. When contacting us, please include the subject line "Trustpilot – Humalingo" so I can quickly locate your case.
Thank you for your patience, and I look forward to helping you resolve this issue!
Warm regards,
Justine Torres
Humalingo Customer Service Manager
Reply from Humalingo
Hello,
Thank you for sharing your feedback about Humalingo on Trustpilot.
I'm glad to know that you've had a good experience with our service. I truly appreciate your positive feedback and the time you took to share it with us.
Warm regards,
Justine Torres
Humalingo Customer Service Manager
I was charged USD 39.99 for a…
I was charged USD 39.99 for a subscription renewal, despite never using the paid service.
I have already cancelled the automatic renewal and contacted Humalingo support multiple times to request a refund.
However, it has been three days, and I still have not received any response.
I would like a full refund for the unused subscription. Please contact me and resolve this issue as soon as possible.
November 4, 2026
Unprompted review
Reply from Humalingo
Hi,
Thank you for bringing your concerns to my attention through Trustpilot. I understand your frustration regarding the renewal charge and the delay in receiving a response to your refund request, especially since you've mentioned that you haven't used the paid service.
I would appreciate the opportunity to review your case personally and look into your concerns so I can assist you further.
I've sent you a request for your order information through Trustpilot. If you don't receive my message, you may also contact me directly at support@humalingo.com using the subject line "Trustpilot – Humalingo" and referencing this review or its link so I can locate your case.
Thank you for giving me the opportunity to look into this matter. I look forward to hearing from you.
Warm regards,
Justine Torres
Humalingo Customer Service Manager
Reply from Humalingo
Dear Jeb,
Thank you for sharing your feedback about Humalingo on Trustpilot.
I'm glad to hear that your experience with Humalingo has been good so far. I truly appreciate your support and hope you continue to enjoy using our service.
Warm regards,
Justine Torres
Humalingo Customer Service Manager
i payed and u didnt show me the…
i payed and u didnt show me the humanization
November 3, 2026
Unprompted review
Reply from Humalingo
Hi Christy,
Thank you for bringing your concerns to my attention through Trustpilot. I understand your disappointment with after making a payment.
I would appreciate the opportunity to review your case personally and better understand what happened so I can look into your concerns.
I've sent you a request for your order information through Trustpilot. If you don't receive my message, you may also contact me directly at support@humalingo.com using the subject line "Trustpilot – Humalingo" and referencing this review or its link so I can locate your case.
Thank you for giving me the opportunity to look into this matter. I look forward to hearing from you.
Warm regards,
Justine Torres
Humalingo Customer Service Manager
11$plan trap
11$plan trap
I opted for 2$ trial plan at first. Since it has limitations, I chose to upgrade to Student plan which clearly states 11$. After checking the transaction records, I was charged 34.99$. I have also sent an email to support team. The subscription will be auto renew so make sure you cancel or delete or whatever. I feel like it is a misconduct.
November 3, 2026
Unprompted review
Reply from Humalingo
Hi May,
Thank you for bringing your concerns to my attention through Trustpilot. I understand your frustration regarding the unexpected charge and your concerns about the subscription's automatic renewal. I appreciate you taking the time to share your experience.
I would like to review your case personally and look into the matter further to better address your concerns.
I've sent you a request for your order information through Trustpilot. If you don't receive my message, you may also contact me directly at support@humalingo.com using the subject line "Trustpilot – Humalingo" and referencing this review or its link so I can locate your case.
Thank you for giving me the opportunity to look into this matter. I look forward to hearing from you.
Warm regards,
Justine Torres
Humalingo Customer Service Manager
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