We were canceling a trip. Keyonna let us know we could transfer the down payment to a new trip. Perfect. Also, we like that this company lets you pay as you go i.e. pay more towards your insurance... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In filling out my claim form I needed answers to several questions which would allow me to complete the form. Keyonna was able to provide all the information I needed. She was friendly, knowledgeabl... See more
Company replied
I am just getting a claim started and was misdirected on my first call in. Called a second time and Kianna (sp?) , who took the time to listen to what I needed and then took affirmative action to get... See more
Company replied
Since purchasing my policy on Aug. 11, 2026, I have had a few concerns and questions. I have called you customer service team at least 3 times and have been very satisfied with their patience and car... See more
Company replied
Company details
Written by the company
Aegis Travel Insurance, the travel and events division of Aegis General Insurance Agency, provides flexible protection for today’s leisure and business travelers. The company draws on more than 30 years of industry experience to deliver tailored travel and event plans – from trip and event cancellation to comprehensive emergency coverage – that help travelers maximize value without paying for coverage they don't need. Its exclusive Stress Less Benefits help eliminate out-of-pocket expenses and claim processing through 24/7 global assistance services that can coordinate care, manage disruptions, and pay providers directly during covered events. By combining customizable coverage with hands-on support before, during, and after a trip, Aegis Travel Insurance empowers customers to go insured and go ready. Explore GoReadyInsurance.com.
Contact info
4507 N Front St, Suite 200, 17110, Harrisburg, United States
- 1-800-774-3959
- service@goreadyinsurance.com
- goreadyinsurance.com
4.6
Excellent
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Travel insurance to France
Applying on line was easy. I also called a couple of times and spoke to 2 different specialists. They both were kind, understanding, and answered my concerns to my satisfaction and understanding.
September 3, 2026
Unprompted review
Reply from Aegis Travel Insurance
That's wonderful, Bonita! We're glad to hear the process was easy and that our staff could answer all of your questions. Thanks so much for sharing your experience.
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My problem was resolved immediately
My problem was resolved immediately. The representative was very efficient and alleviated my stress after I realized I had entered the wrong trip amount.
September 3, 2026
Unprompted review
Reply from Aegis Travel Insurance
That's great news, SSL! We want your trip and your travel insurance to be stress free. Thanks for sharing your experience. Wishing you safe travels!
Kionna was warm and professional
Kionna was warm and professional. She effectively updated my policy. She shared a laugh with me. Give this excellent employee a raise!
September 3, 2026
Unprompted review
Reply from Aegis Travel Insurance
This post made our day, Angela! It certainly is nice to share a laugh with someone. We'll make sure Keyonna reads your kind words. We think she's pretty special too. Thanks for sharing your experience!
4 contacts could never answer the question....
4 contacts (one call, one chat and 2 emails) asking why my insurance does not show up under my Aegis account and never got an answer. Did get incorrect answers though - very unhappy.
I actually wondered if the individual responding was English speaking because they clearly did not read my question.
August 31, 2026
Unprompted review
Reply from Aegis Travel Insurance
Thank you for sharing your feedback, Debbie. We sincerely apologize for the frustration you've experienced.
After reviewing the matter, we identified an issue that prevented your policies from linking correctly to your account due to mismatched information. A member of our team recently reached out by phone and left a voicemail, and we also sent a follow-up email with additional information.
We appreciate you bringing this to our attention and welcome the opportunity to ensure everything is resolved to your satisfaction. Please don't hesitate to contact us if you need any further assistance.
articulate staff with helpful…
articulate staff with helpful assistance.
September 3, 2026
Unprompted review
Reply from Aegis Travel Insurance
Thanks for sharing your experience, Roger! We're glad our team was able to provide the assistance you needed. Wishing you safe travels!
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Always purchase with Aegis
Always purchase with Aegis. Great customer service.
September 1, 2026
Unprompted review
Reply from Aegis Travel Insurance
That's great to hear, Miriam! We're glad our team offered the support you needed. Safe travels!
Aegis Agents Well Informed
I’ve had two calls with Aegis regarding our travel insurance purchase, and both representatives were professional, knowledgeable, and easy to work with. They made the process simple and helped me feel confident about the coverage levels and optional riders. Aegis also turned out to be a great value compared to other companies offering similar protection.
September 1, 2026
Unprompted review
Reply from Aegis Travel Insurance
Thank you for sharing your experience, Michael! It's important to understand your policy. We're glad our team could answer your questions. Wishing you safe travels!
Reply from Aegis Travel Insurance
Love this, Debi! We'll share your kind words with Keyonna. Thanks for providing this feedback.
The representative was extremely…
The representative was extremely helpful and fast. She handled my situation and sent a confirmation email within 5 minutes. Excellent Customer Service!
August 31, 2026
Unprompted review
Reply from Aegis Travel Insurance
Thanks for sharing your experience, Nakia! It's important to understand your insurance policy, and that's what we're here for, to answer your questions quickly and effectively. Glad to hear you received excellent service.
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Excellent Sales Agent
The sales agent was very easy to communicate with. She was patient as I explained the details of a 7 person trip, and was very clear as to how the coverage worked for various possible tour interruptions/cancellations. She was very professional.
August 31, 2026
Unprompted review
Reply from Aegis Travel Insurance
Thanks for sharing your experience, Doug! It takes a lot of time and effort to plan a trip for seven people. We're glad you got the information you needed to protect such a wonderful adventure. Wishing you safe travels!
Response via the phone was immediate
Response via the phone was immediate. I was not filing a claim. However, Ms. Clare from customer resolved my situation immediately with an email to follow. Thank you.
August 31, 2026
Unprompted review
Reply from Aegis Travel Insurance
We're glad to hear that Claire helped you quickly and effectively. Thanks so much for sharing your feedback! We appreciate it.
Luis was very helpful !
I appreciated Luis’ help with figuring out how to use the travel insurance due to a sudden medical situation.
August 28, 2026
Unprompted review
Reply from Aegis Travel Insurance
Sorry to hear about your medical situation, Pam, but we're glad you received the support you needed. Thanks so much for sharing your experience!
Customer Service
The customer service I received from Aegis was excellent, especially from Claire. She was helpful, knowledgeable & patient, answered all my questions, & quickly resolved my issue.
Claire is truly an asset to the Aegis organization. Her professionalism, patience & commitment to providing outstanding customer service are greatly appreciated
Thank you, Claire, for your outstanding service!
August 28, 2026
Unprompted review
Reply from Aegis Travel Insurance
We completely agree with you, Joyce! We are lucky to have Claire on our team. We'll share your kind words with her. Thanks for sharing your experience.
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Great customer service
Answered all my questions and fast follow up. Called to confirm I received what I needed. Excellent customer service!
August 27, 2026
Unprompted review
Reply from Aegis Travel Insurance
Thanks for sharing, Ashley! This post made our day :)
great customer service
I could get through my request very quickly with a friendly customer service rep.
Also you answer the phone quickly.
August 27, 2026
Unprompted review
Reply from Aegis Travel Insurance
Thanks for sharing your experience, Ruby! We make an effort to answer quickly and provide the info you need. It's so important to understand your policy. We're here to help.
Julianna was great
Julianna was great! She understood immediately what I was asking and made the correction in minutes. She immediately emailed me updated documents. She is personable, knowledgeable and very efficient. She knows her stuff which is refreshing.
August 27, 2026
Unprompted review
Reply from Aegis Travel Insurance
Thanks for the feedback, Melissa! We think Julianna is fantastic too. We're glad you got what you needed. Safe travels!
Great Customer Service
Lou took care of my request quickly and easily.
August 27, 2026
Unprompted review
Reply from Aegis Travel Insurance
That's wonderful to her, Karen! We're glad Luis was able to support you effectively. Thanks for sharing your experience. Safe travels to you!
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Keana was very friendly and easy to…
Keana was very friendly and easy to talk with. She answered all my questions regarding the coverage and made the purchase simple. The rate was way better than the companies I used in the past.
August 26, 2026
Unprompted review
Reply from Aegis Travel Insurance
Thanks for sharing your experience and for your kind words about Keyonna! We're glad you were satisfied with the purchase. Wishing you safe travels!
Agent was knowledgable
Agent was knowledgable. Email response was very fast. Most importantly, when I called there was no wait time and I got a real live human!
August 26, 2026
Unprompted review
Reply from Aegis Travel Insurance
Thanks for the great feedback, Rebecca! We make sure our staff is trained effectively on our products so they can answer any questions you may have. Glad to hear you had a good experience.
Very efficient and professional agent
Very efficient and professional agent. Had a policy within two minutes.
August 25, 2026
Unprompted review
Reply from Aegis Travel Insurance
That's great to hear, Michele! Thanks so much for sharing your experience. Wishing you safe travels!
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