Go-Forth Home Services Reviews 

RIPOFF! I've been using Go-Forth since I moved here 18 months ago. Their service has been excellent. I just noticed that I was charged $110 in October but they did not come out.
I called the office today and asked why they did not perform the service. I was told that as part of my contract that I was paying for months where they did nothing. Obviously, I did not see that fine print or I would not have signed with them.
I told the woman to cancel my service and she just said OK. No offer of a refund or anything to maybe keep me as a customer. Almost like they expect it if a customer wises up and gets rid of them. VERY DISAPPOINTING.

Go-Forth Pest Control not only lost my business. They lost my trust. Here’s why.

On July 20th, I signed up for service. I understood that I’d get the first month for $249 with automatic renewals of $69 each month until canceled. OK.

On August 7th, I called because I wanted to cancel before another renewal. Then the problems started.

The rep. told me that my $249 covered only the rest of July! (Only 10 days, not 30). I felt deceived!

Before formally canceling, I wanted to see exactly what I had agreed to—including any cancellation, early-termination, buyout, or other fees. So, I immediately texted a request for the contract and evidence of my acceptance.

At 12:30pm, the rep. texted, “You can reach me by text right here from now on…” I texted her one question.

But no one replied on Friday…. Or Monday.

By Tuesday, August 11th, they still had not replied. So, I again requested the contract and evidence of my acceptance and confirmed the correct email address.

Still no reply Tuesday or Wednesday.

I sent 2 more texts Wednesday and Thursday. Nobody replied!

Thursday afternoon, someone from Go-Forth left me a voicemail saying, “Can you please give us a call…”

But I didn’t need another undocumented phone call! I needed the written contract and answers to my questions in writing.

I then used the contact form on its website. Soon after, I got an automated text saying, “… We will respond to your inquiry soon.”

But they never did!

Still no reply Monday the 17th.
Still no reply Tuesday the 18th.

And as of today, Wednesday, August 19, Go-Forth has still NOT REPLIED to me via text and still has not sent me the contract or evidence that I accepted it!

Before I formally cancel, I need the contract and evidence of my acceptance so I can verify exactly what I agreed to—including any cancellation, early-termination, buyout, or other fees.

After nearly two weeks of asking reasonable questions and getting ignored, my patience has run out.

The Techs are wonderful and I would give them a 5, however, the management and the accounting department is awful. I would rate them 0. They took out $400 for a $200 service, promised to reimburse me $200, said they mailed the check on 7/9 and I have never received. Called them to stop payment on the check and I would pick on up and the guy I spoke with could not understand what a stop payment was.

To me go forth Pest Control is outstanding service they go around and clean the cobwebs all the way around the house on the trimming in the eaves underneath the overhangs very knowledgeable technicians to me their best in the business A+service they make sure they get every nook and cranny on your property very professional

Makes sure to take the money out done had 3 appt schedule never shows up and still continues to take money out my account then decides to cancel the contract and takes even more money out account. Very unprofessional rude hateful company

Did business with them for 6 yrs. Became unhappy with the results we were getting so we cancelled our sevice. The very next day they cme to my house and removed ten bait sticks from my termite bait holders. I believe that I paid for that bait and no longer wanted them to monitor or replace them. I can't understandwhy they would remove the bait sticks. Are they going to use them at someone elses property? Seems like a poor way to run a business. It cost them more to remove them than they are worth in time and reputation.

Great service. Would recommend Goforth to everyone

After 40 plus years the pest control service we used went out of business. We contacted Go Forth. First visit they sprayed the inside and left a residue all over my stained wood floor and baseboard. it was very difficult to remove. Then we started seeing water bugs a couple of times that we had never had before. When they came back for the second visit, we were told they only treat the areas we are having problems with. S0, you pay every month but they just spray when you have a problem???? And isn’t it better to spray quarterly so don’t ever have a problem. Needless to say we canceled the contract and incurred a hefty fee for canceling. We canceled because of the poor service. Unbelievable…

Wow its hard to know where to start. Called for pest control, scheduled. The guy came in and said looks like you only have trouble in one area and only serviced the kitchen. I asked what about the rest of the house, he left. I gave him a check for the services, now they cannot find the check. Then they double billed me for the session and hounds me on a regular basis for payment. DO NOT USE THIS PLACE. I don't even think the technician knew what he was doing.

*******BEWARE********

Please read fine print before using this company services. I got services one time and was billed three times in the amount of 60.00. I called to cancel services and was advised that even though you are charged monthly, you only receive services every other month. I advise them to cancel service and was told I had to pay an early termination fee of over 200 dollars and if I don’t pay it will go on my credit! That would mean I would have paid almost 500 for one service that did not include service to my entire house. SCAMMERS!

Josh was really nice and very helpful. I really appreciated his kind and patient demeanor.

I used Go-Forth Pest Control and I like their customer service!

Go elsewhere for your pest control needs! Would not recommend them at all. We moved into a new home in May of this year. We also started our service with them in May of this year. I’ve had to call them back out 4 more times since then. It’s only June! While we have seen less bugs, they’re not getting rid of them completely. I thought that was the whole point of having pest control? To not have bugs?? I get charged monthly only for them to come out bi monthly unless I call them like I have been for the last 4 weeks. And I’m stuck in a contract I can’t get out of until next year! What they use is not pet friendly as they state. I let whatever they use dry before I release my animals after the home has been sprayed and all my animals get sick the following day after Go Forth has been out here. Not happy with this company at all!

Absolutely loved Go Forth pest control, then are area Go Forth sold. The every 3 month service was horrible after that. We have floor to ceiling windows and doors out back of our home. The technician sprayed bug spray all over our glass and door frames at bottom of house. 3 weeks latter I finally got opportunity to clean this up and found spiders everywhere- also sticky cocoons of eggs. They always sprayed inside but not this time. When I called to inquire why- I was told it was not necessary. I called and cancelled, the lady kept telling me they could send someone else out but I didn’t want to spend hours cleaning again.

Very poor experience, save your money not worth spending a penny.

About a year ago, I subscribed to the Pest Control and Termite service. Every time the service tech came out for Pest Control, they would be there for all of about 10 minutes and spray the pesticide with some type of gun onto my flowers after I asked not to. Still saw flying insects, spiders, ants after service was performed. I eventually cancelled the Pest control subscription but kept the Termite Bait Service. After a year and realizing I paid 400.00 for installation and 35.00 a month for termite monitoring which no one came out to do after the initial installation, it really was not worth the $ so I called to cancel and set up a time, for tech to come out and remove baits. We had a date & time set but while I was away from home, the tech showed up on another date. I called the office to ask why the tech was at my home and we had a scheduled appointment and asked them to come when I was at home. The rep was rude, advised I signed a contract that allows them to show up when they want to, very nasty since I decided to cancel my service. This company does NOT provide good service, will spray pesticides on your flowers and vegetation and when you cancel the reps in the office provide rude service. Do your research and you will see there are better companies out there for your hard-earned money!

Technician was good on his visit (I am assuming), he was courteous on the phone, less than an hour before he arrived. I have asked the office several time to call me before appts (so I can be there) but for 2 years on 2 different accounts this has not happened, even though it is on my file supposedly.

Go-Forth handles my monthly pest control services and has always done an amazing job. They are timely, professional, and the quality of their work is superb. This season I had them install Christmas lights at my home for the first time and am amazed at how wonderful of a job they did.

On starting service I was charged $295 for the privilege of a month to month contract. This was fine. I agreed. I paid $295. On Go-Forth Pest Control's FIRST VISIT, one of the two specialists they sent, stepped on a recessed light in my attic damaging the drywall ceiling in the room below. I DISCOVERED THIS AFTER THE SPECIALISTS LEFT. Neither of them informed me they'd done this. I can only assume that they hoped I wouldn't notice long enough for them to deny responsibility. I called Go-Forth Pest Control hours after their visit. After the expected apologies and such, I was told that the specialist who'd visited would be calling me for details on how this would be handled. Odd... But I waited for a call. I was called and eventually informed that I would need to find someone to make the repair and I'd be reimbursed by Go-Forth Pest Control. Instead of insisting that they contract and pay for the repair, I did as they asked, expecting a quick resolution. This was foolish. I had the work done and sent the invoice as requested, then I waited... Weeks passed. Specialists came back for another monthly service, but my check hasn't come. Another few weeks passed and I called their office to find out WHY I'd not received my check. Particularly since they made sure to charge me on the 1st of every month without fail, for service. I was assured that the check had been sent. More than a week passed, again... No check. I called again and was told the check was mailed out on May 3rd. This. Was... Odd... Because I'd been assured BEFORE May 3rd that my check has been mailed. Clearly someone LIED. I spoke to the same manager that I'd been transferred to the previous week, Brittney Martin. She told me that as she'd said, the check was mailed out last week... From 1 state away... I've now paid $295 + 2 monthly payments of $55 + $250 to repair damage caused when Go-Forth Pest Control's specialist stepped thru my ceiling and tried to dodge responsibility for having done so.
I am waiting for my reimbursement TWO MONTHS later.

Stay away.

STAY FAR AWAY.

Very bad experience with their service. I am used for Mice in my home. Still same place after nine month. One service person came he argument with me and he left without any service. Finally they send me email that complete service. But I don't how they tell me complete service.