Glasses.com Reviews 

2,197
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,449 reviews, reviewers had a great experience with this company. Consumers truly love the smooth online shopping experience, noting that browsing frames and completing purchases is wonderfully simple and convenient. Shoppers also mention the fast delivery times and appreciate receiving their packages much earlier than expected. Many people enjoy the wide selection available and find uploading insurance details completely hassle-free. However, some reviewers were not happy with the product quality, mentioning specific problems like loose lenses or incorrect prescriptions. A few other people also felt that progressive lenses were placed too low for comfortable viewing or that frames arrived noticeably stretched out.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and fit, reflecting a wide range of... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding their eyewear purchases. While many customers... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a split between very smooth... See more

Delivery service

Users describe satisfaction with the delivery service, noting that glasses arrive quickly and often sooner... See more

User experience

People report positive experiences with user experience, highlighting how easy and convenient it is to shop... See more

Reviews shaping this summary

Rated 4 out of 5 stars

You have a good selection and I was able to find what I wanted reasonably quickly. Once I had placed the order, everything went smoothly and quickly. Also, you accept insurance from EyeMed, which was... See more

Company replied

Rated 5 out of 5 stars

I was able to find a very specific model my 12 year old wanted on the website. I purchased the Scuderia Ferrari frames at Target Optical about two years ago. At his recent eye doctor appointment he as... See more

Company replied

Rated 5 out of 5 stars

The online purchase was relatively easy in selecting the frame, type of lens, inputting the prescription and payment, including my vision insurance. I was pleased at the timeline from purchase to del... See more

Company replied

Rated 5 out of 5 stars

I was unable to complete my purchase using the glasses.com website due to the website having technical issues. I called the customer service number, and the representative entered my prescription for... See more


Company details

  1. #33 of 41 best companies in Glasses Store
  2. #31 of 43 best companies in Sunglasses Store

Information provided by various external sources

Shop designer glasses and sunglasses at Glasses.com. Customize your model, lenses are included! Free shipping and free frame adjustments.


Contact info

  • Luxottica Place 4000, 45040, Mason, United States

  • glasses.com

4.0

Great

TrustScore 4 out of 5

2K reviews

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4.0

All reviews

(2,197)

1,475 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast delivery

Absolutely fantastic they arrived so quickly! I thought there was no way they would be correct. But when I put them on it was clear as day. They were better than the glasses I got from the optometrist!

September 6, 2026
Rated 5 out of 5 stars

Great glasses!

The glasses I ordered for my daughter are perfect and they came so quickly! They are so cute! The price was way better than at our eye doctor.

September 5, 2026
Rated 5 out of 5 stars

So happy to find Glasses.com

How refreshing to find a company that allows me to use my insurance benefits and actually get glasses without spending a more than I have to spend. Great glasses, good inexpensive packages. Just what I was looking for.

September 4, 2026
Rated 5 out of 5 stars

Quick turnaround!

Thank you!

I needed a replacement pretty quick, and ordered my glasses online.

The website is great, and my glasses showed up in only 4 days! (A week early)

Thanks again!

September 3, 2026
Rated 5 out of 5 stars

Take a look

With the ability to view or try on the glasses, really helped seal the deal for me. There were several pairs I had picked out, but once I tried on, that helped seal the deal.

September 1, 2026
Rated 1 out of 5 stars

Everything went wrong

Everything went wrong! It started with the wrong prescription to being used to send my glasses, hung up on twice by your phone system. Your rep transfer back into the queue to get hung up. Rep didn't send me the return label as she said she was. Had to do a live chat two days in a row. Now I have to wait for you all to void my insurance claim to get glasses to order another pair. At the end of all this, I still don't have glasses.

August 28, 2026

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