Hearth Reviews 

1,723
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 917 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for making the onboarding process extremely simple, guiding them patiently through every step, and answering all questions clearly. People also appreciate the dedicated customer support, highlighting how representatives go above and beyond to ensure everything works smoothly. Some reviewers were not happy with communication issues and responsiveness after initial setup. A few consumers noted difficulties regarding account cancellations, stating that it was hard to get written confirmation and resolve billing concerns. Others mentioned feeling frustrated by aggressive sales outreach and a lack of transparency in loan processes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are consistently patient, helpful,... See more

User experience

People report positive experiences with user experience, highlighting how simple and seamless the onboarding... See more

Service

Users describe positive interactions with service, highlighting that representatives are very helpful in... See more

Response time

Consumers find response time to be positive, noting that reviewers experience fast and helpful communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sandra was amazing at helping me understand a few things to do with hearth annd how to incorporate certain things! Quick work while letting us know what’s going on!

Rated 5 out of 5 stars

My experience with Karla was very lovely she was very patient with every question I had and was very helpful with me setting up things that I needed more help with Karla was a great person over all... See more

Rated 5 out of 5 stars

Getting set up with Hearth was such an easy process. Scott was great during the initial consultation helping us pick the best package and making sure we understood how our business could benefit from... See more

Company replied

Rated 5 out of 5 stars

Mariele was great during the onboarding of Harper. She made the whole process simple and seamless. The first weekend Harper was working our phone system, we had a customer tell us they loved our AI ex... See more

Company replied


Company details

  1. Software Company
  2. also in
  3. Alternative Financial Service
  4. Contractor
  5. Fence Contractor
  6. Payment Service
  7. Roofing Contractor

Written by the company

Hearth empowers residential contractors with modern financial tools to increase profitability and streamline their operations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,723)

905 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vee has been great

Vee has been great! Glad to be with Hearth, so that I can begin offering finance options.
-Roof Improvement Pros LLC

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Harper set up assistance

Mariela was extremely helpful in getting us started with the Harper app. She gave clear easy to follow directions and steps to follow and was patient and didn’t rush our session. We are excited to get started using Harper.

November 4, 2026
Unprompted review
Rated 5 out of 5 stars

I can’t say enough good things about…

I can’t say enough good things about Brea at Hearth! From the moment we got on the phone, she was absolutely fantastic. Professional, knowledgeable, friendly, and genuinely interested in helping. It’s rare these days to come across someone who makes you feel like more than just another customer.

As a business owner myself, I know how important great customer service is, and Brea absolutely knocked it out of the park! She took her time, answered my questions, and made the entire experience easy and enjoyable.

Hearth is lucky to have someone like Brea representing their company. Employees like her are what turn customers into lifelong fans. If I could give her 10 stars, I would!

Thank you, Brea, for going above and beyond. Keep doing what you’re doing. You’re a rock star!

November 3, 2026
Unprompted review
Rated 5 out of 5 stars

Nana was fantastic

Nana was fantastic. She was more than helpful and really focused on whether I was not just using the software properly but also how to best take care of my customers.

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

Hearth is awesome !!

Hearth really explains how their platform works !! Haden, Mauricio and Sandra were so knowledgeable and helpful!! We are looking forward to working with hearth to provide our customers with payment options to make their dream project a reality!!!

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

Nana was a very helpful in getting me set up and making sure I understood the website as well as the process of onboarding. She had great customer service skills and made everything super easy and understandable.

November 2, 2026
Unprompted review

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