Guidion Reviews 

Absolutely unacceptable service. I had an appointment on October 21st between 8 AM and 12 PM for my Odido internet installation. I wasted my entire morning waiting, but the technician never showed up. No call, no message, no explanation.
If a technician is running late or cannot make it, informing the customer in advance is the bare minimum. Instead, I had to chase Guidion for updates with no clear way to contact the technician.
A complete disregard for customers' time. Extremely unprofessional and frustrating. I will also be filing a complaint with Odido.

I had an appointment and it was cancelled without even being informed about it. I called the call center employee (took me 20 minutes of waiting time) and she said, it was cancelled and will be rescheduled soon. It was never rescheduled. Now I worry about the next appointment going through.

My internet installation had already been delayed because my previous Odido order was cancelled due to an internal error. When Guidion finally scheduled my installation, I arranged my work around it because I work from home and internet is essential for my job and each minute costs money !

The first installation appointment was cancelled by Guidion on the morning 3 hours before the appointment because the technician was unavailable. I understand that people can become sick. That was not the main issue.

Guidion arranged a replacement appointment for 12 August between 12:00 and 16:00.

12 august At 14:08 I received a message saying the technician would arrive in approximately 20 minutes.

I waited, but nobody arrived. At the same time, the online appointment status appeared to indicate that the technician had already visited. Concerned, I called Guidion customer service at approximately 14:31 on +31 20 323 27 66. The call lasted around 9 minutes.

The representative told me the technician had already visited my address, that nobody had opened the door, and that he had spoken with the technician.

I immediately explained that this was impossible.

I told him nobody had visited. We have a very loud doorbell, and we also have security cameras that clearly showed no technician had come to the property.

Despite explaining this several times, I felt the representative paid no attention to what I was saying. Instead of investigating or checking again with the technician, he continued insisting that the technician had already been there and repeatedly told me that the only solution was to make another appointment.

Being told to simply make another appointment when the issue was clearly not caused by me was honestly sickening from a customer-service perspective.

I then asked whether I could speak to a manager or supervisor who could investigate or explain the situation.

I was effectively told there was nobody.

So I was expected to accept that I had supposedly missed the technician, despite telling customer support that I had been home, that my cameras showed nobody arriving, and that their information was clearly incorrect.

Then the unbelievable happened.

The technician actually arrived afterwards.

I immediately asked him whether customer service had spoken with him and whether he had previously visited my address.

He told me that nobody from customer service had contacted him.

So I had just spent approximately nine minutes being told that the technician had already visited, that I wasn’t home, and that customer support had spoken with him—only for the technician to arrive afterwards and contradict that information.

Mistakes happen. Technicians become sick. I understand that.

What I cannot accept is a customer service representative refusing to properly investigate when a customer clearly explains that the information being provided cannot be correct, then simply telling the customer to book another appointment. He was simply trying to get rid of me in a direct way.

Some Guidion employees genuinely tried to help me and go extra mile for me when i ordered services for my Business, and I appreciate them. Unfortunately, this experience completely undermined my confidence in Guidion’s customer service.

I hope Guidion investigates the customer service call from 12 August at approximately 14:31, explains how this happened, corrects any record suggesting I was not at home, and takes responsibility for the way this situation was handled.

My appointment was Monday between 18:00 and 20:00. The technician called at 11:30 to say he was already at my door — six and a half hours early. We rescheduled for 20:00–22:00 that same evening. No one came. No call, no explanation.

Tuesday I arranged a new appointment for 20:00–22:00. Guidion then called me to schedule another appointment, because this one apparently wasn't visible in their system. I asked them to first figure out internally what was going on before booking anything else.

Instead, they booked me for Wednesday during the daytime — a slot I had already told them was impossible, as I cannot work from home. Since then: silence.

At no point in three days did Guidion manage to send a technician at an agreed time, keep track of its own appointments, or respond to a direct question. The problem isn't one missed appointment — it's that nobody there seems to know what anyone else has planned.

Guidon has the worst planning service and customer support.

O zaman olay sırası daha net:

⭐☆☆☆☆

I had an appointment scheduled between 08:00 and 12:00 and received both an SMS and email confirmation the day before.

When nobody arrived, I called customer service. During my first call, I was told that no appointment was visible in their system. I ended the call and contacted them again. During the second call, I was told that the appointment was actually scheduled for 12:00–16:00 instead.

While all this was happening, I received an SMS saying that the appointment could not take place because the technician was unavailable. A few minutes later, I received an email confirming a new appointment between 12:00 and 16:00.

As a customer, I received completely contradictory information:

* Appointment confirmed for 08:00–12:00.
* No appointment visible in the system.
* Appointment moved to 12:00–16:00.
* Appointment cancelled due to technician unavailability.
* Appointment rescheduled again.

I spent hours waiting at home without knowing whether a technician would actually come. The communication was confusing, inconsistent, and highly unprofessional.

A company providing home appointments should be able to give clear and reliable information to its customers. This experience was extremely disappointing.

CAUTION: Do not make an appointment with Guidion on a Sunday. I had an appointment with Guidion to arrive on a Sunday between 08:00 and 12:00. They sent me a text message at 11:55 to say they would arrive later in the afternoon. There is no way of contacting Guidion to say you are not available at the new time they find convenient. You cannot reply to their text. You cannot phone their customer service. You do not receive a reply at their e-mail address.

Unbelievable rude and incorrect!
Had an appointment today at 8.00-12.00 at my mothers senior appartment complex. at 11.07 the service guy apparently rang the 1st doorbell and then left? I was there for 4h waiting.... When calling the customer service I was rudely redirected to Delta who fortunately now gonna provide the services themself. Maybe the phone operater had a bad day? At least I had thanks to them! On the website you are supposed to call the customer service for filing a complaint. The same customer service that did not even give me a chance to talk........ridiculous unprofessional company.

The technician came today was rude and was in such a hurry like we are getting it done for free. Not good. We are not the installation experts and do not know what all is required before you tell us. You can pateintly tell that you need extension cord without irritatingly saying - "You have to make it easy for us" within 10 seconds of arriving. The installation is done without speed test and its done only after we requested. no speed checks in any of the room, which is marked done is the Guidion report. Overall not satisfied this time..

Imran came to me to install Starlink for me. He is a professional who knows what he is doing and helped me out with a few questions I had. Within 15 minutes Starlink was installed and I knew what to do. Great Work Imran! Thank you, Natascha

This company is a scam!!! They are promising a free installation according contract, and when their lazy and useless technician shows up, he start talking about crazy amount (€350-€400) just to finish the work he supposed to finish according the contract. I would advice against dealing with them in any manner. Bunch of scammers, trying to scam out your money!!!

Cleared 3 partial days from my schedule which were all wasted by this terrible unreliable company. Mechanic simply doesn't show up and company doesn't contact you unless you call yourself. Very bad experience

Already made 5 appointments with them. And every time on the day of the appoitment they cancel. Been this way for over a month. Terrible unreliable company

Horrible experience.
A mechanic from Guidion (Y) came on 19 November to perform the technical installation for Odido. After a brief discussion—during which he informed me that the original agreements with Odido were apparently not possible—he stormed out, did no work, and even threatened that he would complain about me, "ensure no mechanic would ever come again", and that I would “never get a contract with Odido.”
I reported this unacceptable behaviour to both Guidion and Odido. A second appointment was scheduled but canceled by Guidion only 20 minutes after the time slot had already passed. After another discussion with Odido, a third appointment was made. Again, no show.
This is no way to treat customers. I find the entire process highly unprofessional, disrespectful, and completely unacceptable.
This entire experience left me deeply disappointed, to the point that I have canceled my order with Odido. After this ordeal, I will never consider using their services again. The way Guidion represents Odido reflects poorly on the brand, and this partnership is clearly doing Odido more harm than good.

Shit company. I made several appointments , they didn t come and didnt inform me about anything . Each time i called they denied i had an appointment while its in my email . Each time they tell the same lies. There lies are known by Odido . I will ask compensation to odido and guidion .

3 times no show
I had an appointment booked for Friday 21/11 between 08.00 AM and 12.00 for the installation of an Odido modem.
The day before, the appointment was cancelled with no explanation - half day off work wasted for nothing and no internet of course aside from roaming from my own mobile.
Appointment rebooked for the first available day on 25/11 at 20.00-22.00. Unilaterally rescheduled by Guidion the day before to 16.00-20.00. To make room for the appointment, cancelled a non-refundable appointment and taken time off work.
Morning of 25/11, my appointment is unilaterally cancelled again. Result: still no internet, half day off work wasted again, had to pay for an appointment I had to cancel.
Rebooked again on 28/11, at their earliest convenience and a leisure pace, with no support nor prioritisation.

Whatsapp chat is half bot, half ghosting you after you are supposed to talk to an operator.

A time bracket of 08-12am was given for an appointment with a serviceman. However, 01pm I received an email with a new time frame between 12-4 pm. I had been waiting all morning and had to take the rest of the day off work. Customerservice was very unfriendly and could not do anything.

Unreliable. 3x a no-show. Still without a fix/resolution.

On 9th September we had an appointment with the service engineer who came at the appointed time to service our boiler, but had brought the wrong parts to service our boiler. We spoke to the service engineer about making another appointment. He wanted to come back on the morning of 26th September. We told him there would be no one at home on that particular morning, but there would be someone at home after 12.00. He seemed to understand it and a new appointment was made.
Shortly afterwards we got an email from Guidion Planning telling us that the service engineer would come between 8.00 and 11.59. I contacted Guidion Planning immediately to report the error about the time planning. They said it was an error in the system and the planned appointment for the afternoon would go ahead.
On 26th September, away from home we got an SMS from Guidion to say that the sevice engineer would be at the door in 5 minutes time. Unbelieveable. We came home before 12.00 and waited for most of the afternoon. No one came, so I called Guidion who this time couldn't find any record of my details. The first employee cut me off and I had to call again. They put me on hold and connected to the wrong department.

I called ENECO and reported my experience. They apologised and would contact me after the weekend to make a new appointment.

I very much get the impression Guidion has a very poor and unprofessional way of communicating and dealing with customers.

I was supposed to get an installation of WiFi equipment, however the technician did not come. I contacted the support and was told that the technician had arrived, took a picture of the door to show as proof and left saying that there is no one at home. I was there waiting the whole time from 8:00-12:00 as required. I live in one bedroom apartment with an extremely loud doorbell, therefore there was no way I did not hear the person. After I told them that the technician did not ring the doorbell they ignored me and left the conversation at that, how can Odido work with such an unprofessional company is beyond me. I will cancel my contract with them because of that.

The technician cancelled the appointment last min without any justification: poor service, I dont recommend it!!