Odido Reviews 

I have canceled all three of my Odido SIM card accounts as a result of customer service errors that led to unexpected additional charges. When I requested a refund for these charges, I was informed that although customer service acknowledged the mistake, a refund could not be processed. My request to speak with a manager was declined, and I was told that no further assistance could be offered.

Your service is great.
However, not all of your portal pages are translated in English throughout. That makes it somewhat difficult to navigate.

They are very good. They take their time and explain well to me

The lady Priscilla was amazing

I have been trying to report network issues (possible fibre optic displacement/damage due to recent construction work in my area) and request a tech for the past 4 days but Odido's customer support is virtually unreachable. The line drops as soon as I call or I'm put on hold for so long until I have to hang up myself.

Customer service, service and subscription

Three encounters with odido customer service and I was lied to in all 3 conversations.

I visited the store on Ferdinand Bolstraat to register a complaint for excessive international data usage, the employee that opened the case also closed the case immediately after I left the store.

Fake customer service names and call back promises that were never kept.

No official complaint registry. My last call with Junior to raise a complaint also went in vain, he claims to have started an inquiry but couldn't give me a case/inquiry number. Given their customer service over the past years, possibly opened an unofficial inquiry that will never reach a solution.

Terrible support. The staff at their physical locations can’t help with much, and the phone support is even worse. After we called to complain that our internet speed was below 10 Mbps, they said they cannot help it because we are too far from station and cancelled our subscription not asking me if I want that and then couldn’t restore it. We had to arrange everything again from scratch and were left without internet for several days.

About a year later, they blocked our SIM card because of one missed payment while we were on vacation. We thought, fine, we’ll just leave them, and switched to Starlink (which we now highly recommend and which costs about the same as Odido. ) But it turned out that even though Odido had blocked our internet and wasn’t providing the service, they continued charging us not explaining it and even added a penalty for the unpaid month.

Terrible experience overall — both the internet speed and the customer service.

I previously wrote a review about Odido's unethical business practices and lack of transparency, to which they responded they had resolved the issue. Despite their response on trustpilot, they have not resolved it as promised. The original issue stemmed from the fact they had given me a new SIM card but failed to inform me it would change my month to month subscription to a *24 month* commitment, even though I explicitly told them I was an expat and unlikely to stay in NL beyond a few months. Then, when I moved back to the US and requested to cancel the subscription, they told me I would have to pay back the remaining term of the contract or pay a cancellation fee (which was just as outrageously expensive). I agreed to the cancellation since I can't use the SIM here, but they just ignored me and continued to charge my bank every month. After posting a review here, they finally responded by email and cancelled my subscription after I had paid the monthly subscription for nearly a year (yet without being able to use the SIM in the US...while having to simultaneously pay for my usable US SIM with another carrier in the US), and sent me a confirmation email stating I would not owe anything further (0 balance due). Weeks after their claim they had "sorted this", they have been initiating payment requests again from my bank account, despite their email stating I owed nothing. So, they are still trying to take my money despite their word I owed them nothing, and for a service I could not even use in the US...DO NOT EVER DO BUSINESS WITH ODIDO, THEY ARE DISHONEST THIEVES, and repeat offenders at that.

Absolutely pathetic customer support with no accountability. First of all, they don't have a customer support email. So you cannot reach them in anyway after work hours. Then the technicians keep making new appointments but not showing up. So you waste days and hours just waiting for them, unable to go out and do anything, and at the end of the day still don't have the internet fixed nor do you have any idea of when it will be. And when you call the customer support, they deflect all the responsibility saying the technician appointments are handled by third party and they cannot provide any information. Best to pay a bit extra and choose a more reliable service that respects its customer's time.

I've moved to another address in the Netherlands. I called five times the customer service. They need to interupt my current internet contract for me to subscribe the Klick&klaar at the new address (I'll be there for six months and then move again). The customer service always hangs up to the call. There is no other way to provide them with the new rent contract and proceed. I am stuck. I've spent hours so far to find solutions. Even the Comunity, but I am not allowed to write messagges. Call me. Contract Beatrice Borsari Rotterdam.

the company works quickly and efficiently

Signed up for their internet package two months ago and it still isn't working. At every stage I have had to had the customer service call me to chase them up for installation, fibre optic connection, and then subsequent reinstallation because they didn't do it properly. They make appointments then don't turn up with no explanation, again requiring me to call their customer service to get them to make a new appointment where they blame me for them not coming. They have told me three times that they will organise a time to send someone out to fix the issue that has happened from their failure to install it properly, and at each step when I call they tell me the last person didn't lodge the report. Their prices may be cheaper than competitors but this reflects the poor service, and any lower costs are immediately lost in the now 100s of euros we've spent on data because of the late installation. Terrible customer service as well, avoid at all costs.

EDIT: Do not be fooled by their responses below, I have contacted them eight times and they do not do so. Again today they sent out the wrong person who told us the same thing we were told 3 weeks earlier.
EDIT2: While an update is nice, it's a shame the only way to get one is to post somewhere like this. It also doesn't change the amount of times the wrong person has been sent, no one has turned up at the agreed appointment without any notice that this would be the case, the amount of money we've spent on data credit over the last 2 months, the empty promises of a free 5g modem while this is sorted out that Odido then sneakily adds a fee to afterwards, or the now 6 days we've had to stay at home to let someone into our house.

I'm currently having a really bad experience with Odido and wanted to share it here to see if anyone has gone through something similar.

In mid-July, I requested to move my existing Odido internet contract to my newly purchased house. I've done this before with Odido and it was a simple and smooth process, so I expected everything to go the same way this time. Unfortunately, I was very wrong.

My internet transfer was scheduled for 3 August, and a technician came on 6 August to install the modem. After finishing the installation, he told me there was no active line and that Odido had not correctly updated my connection details in the system. He advised me to contact Customer Service.

When I called Odido, I was told that there was a problem with the fiber-optic connection. Since then, I have spent hours on the phone, speaking with different agents and receiving different explanations each time. Than they send again the Gideon techiciian to check anything else was properly working. They try different test, changt the onp machine but without success. They told me to call back odido. I call back and i have bene told that now is KPN foult as they are the owner of the glass fiber. I waited other 2 days and the kpn technician came saying that from his side everything was working and that was odido should figure it out the issue. I have call now my 5th time in 3 days and i explain the entire conversation with KPN and they was erally shoked by it. They deiced to send another kpn technician. They then sent a Gideon technician again to check whether everything was installed correctly. He carried out several tests and even replaced the ONT/fiber box, but unfortunately nothing worked. After all the checks, he advised me to contact Odido again.When I called back, I was told that the issue was now KPN's responsibility because they own the fiber network. I waited another two days for a KPN technician to visit. After checking the connection, he told me that everything on his side was working properly and that Odido needed to investigate the issue further.

At that point, I contacted Odido for the fifth time in just three days and explained everything that the KPN technician had told me. The representative seemed genuinely surprised by this information and decided to schedule yet another appointment with a KPN technician. The fourth technician finally came to my house, stayed for no more than four minutes, and then told me that Odido had sent the wrong KPN department. According to him, the issue should have been handled by the KPN network team instead.

So once again, I had to call Odido back. At this point, I have lost count of how many times I have contacted Customer Service. Despite explaining the situation over and over again, I keep being asked the same basic questions and being told to unplug and reconnect my modem, even though multiple technicians have already confirmed that the problem is not with my equipment.Honestly, I am exhausted by the way Odido is handling this situation. There seems to be no coordination between the different departments, no clear communication, and no ownership of the issue. I keep getting passed between Odido, Gideon, and KPN, while still being left without a working internet connection.

After reading online reviews, I can see that I am not the only customer who has experienced this type of problem. What should have been a simple address transfer has turned into weeks of frustration, countless phone calls, technician visits, and still no solution.

At this point, I am seriously considering switching to another provider. This has been one of the worst customer service experiences I have ever had, and sadly I have completely lost confidence that Odido will resolve the issue in a reasonable timeframe.

Excellent service at MediaMarkt! I bought a phone and the employee who helped me was incredibly kind, patient, and helpful. He took the time to explain everything and made the whole experience easy and pleasant. Really appreciated his friendly and professional service!

⭐ 1/5

Very poor mobile network experience with Odido.

I have been using Odido for quite some time and the mobile signal has consistently been extremely weak. Most of the time I have only one bar of signal, sometimes no usable connection at all. Even outdoors with 5G displayed on the phone, I regularly have only one bar.

This is not a problem with one particular phone. I have changed phones and experienced the same issue. Video calls are especially frustrating because the connection is often too unstable to have a normal conversation.

Several people I know who use Odido have also complained about poor reception.

A provider can advertise 4G/5G coverage, but what matters to a customer is the connection they actually get in everyday use. In my experience, Odido has simply not provided a reliable mobile connection.

After dealing with this for long enough, I am now considering switching to another network.