hollandsnieuwe Reviews 

plans priced ok, buying extra too expensive

They offer compatitative priced packages. Good.
however..

downside: when running out of data, the extra bundles are too expensive. I fallback to nomad (eSIM) to buy extra data.

connectivity: all ok. travelling NL, BE, FR, GE, AUS I had no problems.

Internet is very slow, in ot out the Netherlands. When you are in a crowd area, you see everyone can use their data but you can't

I have another SIM card from Simple, however the monthly subscription cost for that is cheaper than Hollandsniew, the speed is much higher using Google speed test.
Sometimes you are on a trip and you wanna use an application, takes decades to open

Extremely helpful customer service and everything was arranged quickly.

I am SURE they are faking reviews to have a higher rating here.

IMPORTANT TO KNOW!!

1. They have effectively no reception outside NL. Technically you should have service in Germany for example, but in practice the data is sooooo slow you effectively do not have ANY data services.

2. their data calculation is suspiciously off. feels like a scam. I have NEVER used more that 15GB per month. first month with these clowns, 20GB runs out in 2.5 weeks. No change in use, but huge change in actual consumption. look up comments on their posts on facebook - this is a repeating issue.

3. WORST service imaginable, I'm just gonna paste here the complaint email because they are not worth another minute of my time:
I paid for extra data. I didnt get it. I tried to make it work all weekend, it did not work. you offer no support over the weekend, so if something is wrong, your customers just have to have no phone for the weekend I guess.
Called monday, twice. both times was told this will be fixed, but only in the 2nd call was asked to take sim card out and shut off phone for 10 minute. WHILE AT WORK. still did not work. half the day monday spent on this. contacted support by chat, somehow it worked after not working all morning.
Your customer "service" rep claims:
you have to wait 2 hours, then if it dosent work we transfer you to IT, we'll ask you to fill up forms and get us data, and them MAYBE its fixed in 5 days.
I'm the manager, no other manager above me.
YOU (as in me, the customer) are the problem - if you needed data on the weekend why didnt you call us on friday, BEFORE you knew there is an issue?

This is on top being intentionally difficult, dismissive, and offensive. this person should not work in customer srvice in any capacity. on the small chance that he lied, and he actually is the manager... well, there's no hope for the department.

I want a refund on the whole data package.
This is without me even getting into the fact that you claim I used 20GB when I have never in my life used more than 15 a month. suddenly, first month with you, 20gb is gone before the month is over. I've seen how the exrtra data sems to be almost completely gone after just a few hours - seems that just simple attempts to check if I have data or not are the equivalent of downloading movies. looking through tour customer reviews, it's good to know that's not me that has ben using data like never before - but you scamming your clients.
refund for an order I made, did not get, and then had to spend half a workday chasing you to try to correct YOUR issue.

They have worst clients service ever , I had problems with my Internet and calls , I asked for help they said we can't do anything for you you can't use sim untill next month , is not that they couldn't help me but they didn't want to bother them self I cancelled my abonnement directly after that. I hope no one will ever ask you for help because you are not going to help them.

Great service and competitive prices. Or at least they are for the new customers, as I've been a customer for many years and found that I was paying more than the current rates, even without a contract. Also, I've had minor issues with the app, mostly getting kicked out and not being able to log in.

Very nice service

Very satisfied and I am happy

I was a client of hollandsnieuwe for a number of years, and had a good experience overall

I was trying to buy a phone with a subscription. Only to find out this company only accepts dutch nationality. I live in the netherlands for years, I have a job. Forgive me if I find this a bit racist.

I recently called Hollandsnieuwe's customer service because of a problem with my internet connection. The wait was under 10 minutes and their agent (Sharon) was very helpful and kind. My problem was solved quickly and I got a refund for some extra data, which I had bought in the hope of solving the problem. Very good experience overall.
(I only have one suggestion for the company: please consider that many of your users, like me, might prefer English to Dutch. It would be helpful to be able to choose English as a main language for the website and the authomatic instructions on the line)

Was receiving annoying messages from strangers after buying this phone number (apparently, it is a common thing as every phone number has been used by someone else before). I had to switch to another in the middle of a two-year contract. Hollandsnieuwe kindly did not charge me for the rest of the contract.

After trying to contact their service for a data roaming problem i had. They couldn't answer, gave me vague solutions which would just take me time for the same answer which is we won't help you with your problem. You can figure it out yourself and buy extra from us to up your account.

I have changed my mobile subscription (Handset+Call+DataBundle) to hollandsnieuwe on 16-April-2020 via belsimpel. From the very beginning the voice mail does not work. I have contacted with their customer service several times, follow all possible combination of advice, put the Sim in different phone even they provide me a new sim card but no luck.

For me I just want to cancel the subscription completely as I am facing huge problem (as I can't listen to my voicemail) and they can't resolve it for almost 4 months.

This is the last mail I get from them today (14-Aug-2020): "The report is currently still being processed. I have asked the responsible department if more is known. You will receive a message from us as soon as possible."

Come on hollandsnieuwe, it's almost 4 months, if you can not provide me a solution just let me cancel the subscription! I never had such terrible experience on my 16 years of mobile usage!

worst phone company I have ever dealt with. Misleading, unhelpful, just want to rob your money. Go anywhere else but here

New client for you here, but apparently your too busy to reply to your emails. I applied for a new contract beginning of August, by the middle of the month I am still trying to log in on your site and get some more information from you (except for the generic first emails). You email me a reply asking for more info on the 29th which I immediately answer and then again nothing. Finally called just to speak to someone that gave me attitude for not logging in or contacting you earlier. I TRIED BOTH!!!