Terrible system that's built solely to benefit the store. The "normal" price is way to high considering they'd be happy & still make profit from the club price which is in many cases half! The low p... See more
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I really like the choices of clothes, the quality, sizes availability and the priceing. The store in Frejus has very nice and helpful staff and is well located. I can recommend Orchestra for fashion... See more
Company replied
Excellent experience with orchestra. Best staff with great communication skills. Products are good and excellent quality. The variety of dresses, designs, colour combinations and fabric quality is min... See more
Company replied
I had a great experience while ordering from the site. I wasn’t sure if I would like the bag in first place because I never saw the bag in person before but my Goddaughter wanted this particular one s... See more
Company replied
Company details
- Children's Clothing Store
- Baby Clothing Store
- Baby Store
- Children's Toys Store
- Maternity Store
- Shoe Store
Written by the company
Offrez à votre bébé ou votre enfant des vêtements, des articles de puériculture, des jouets à petits prix avec Orchestra. Bénéficiez jusqu'à -50% avec la carte Club.
Contact info
200 Rue des Tamaris, 34130, Saint-Aunès, France
- 0939039380
- orchestraetvous@orchestra-premaman.com
- fr.shop-orchestra.com
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent prix top qualité top
August 21, 2026
Unprompted review
Reply from Orchestra
Bonjour Carla, un grand merci pour votre message. Savoir que notre offre vous convient autant est une belle récompense pour nos équipes. Nous espérons continuer à vous accompagner avec des articles qui répondent pleinement à vos attentes. Bonne journée à vous. L’équipe Orchestra.
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Terrible system that's built solely to…
Terrible system that's built solely to benefit the store. The "normal" price is way to high considering they'd be happy & still make profit from the club price which is in many cases half! The low prices & often few sizes & pieces suggest the clothes origin from questionable places & quality.
If you get something as a gift and they paid club price you cannot change it to something different for the same club price (if not a member). You pay full, hence they earn more money from you.
I've only visited one store but honestly terrible customer service every time.
August 12, 2026
Unprompted review
Reply from Orchestra
Hello Sandra, thank you for taking the time to share your detailed feedback with us. We are sorry to hear that your experience at Orchestra – both in relation to our ‘Club’ pricing system and the service you received in-store – left you so disappointed. We understand your concerns regarding the difference between standard prices and ‘Club’ prices, as well as the frustration you felt when trying to exchange a gift without being a Club member. We also take your comments regarding the perceived quality and availability of certain items very seriously. Above all, however, we regret that your visits have on several occasions left you with a negative impression of our customer service. This is not the experience we wish to offer our customers. We invite you to contact our customer service team privately and let them know which shop you visited, so that your feedback can be passed on to the relevant team and your experience can be looked into in more detail. We hope to have the opportunity to offer you a much better experience in the future. have a nice day. The Orchestra Team.
Excellent experience with orchestra
Excellent experience with orchestra. Best staff with great communication skills. Products are good and excellent quality. The variety of dresses, designs, colour combinations and fabric quality is mind-blowing. I love to shopping here. My kids like their dresses alot
June 22, 2026
Unprompted review
Reply from Orchestra
Hello , thank you very much for your wonderful feedback 😊 We are delighted that you appreciated the professionalism of our staff, the quality of our products and the wide variety of dresses, designs, colours and fabrics. Knowing that your children love their outfits makes us especially happy. We look forward to welcoming you again soon. Have a nice day. The Orchestra Team.
Horrible customer service!!!
UPDATE: Your support made the situation even worse!!!
Without asking me , they created a ticket so I, the woman close to labor, must send back the parcel with missing item!!! It’s a shame!!! Just send the bottle!! U have it on ur website! Or at least, return me money for delivery!! Thank you for such stress!
10 email, 5 days , constantly messaging and 0 HELP!!!!
Product on the web was presented differently from what I got.
In summary, I paid for full product + very expensive delivery and didn’t get a “full product “ (an item was missing in my kit)
March 27, 2026
Unprompted review
Reply from Orchestra
Hello Dzhastina, and thank you for taking the time to share your feedback. We are truly sorry for this experience: being left without assistance despite your numerous messages, and finding that an item was missing from the kit you received, falls short of our quality standards. To rectify the situation, our Customer Service team will be in touch with you very shortly to ensure your after-sales service request for this product is properly followed up and to offer you a suitable solution. I have just passed on your message to them. I sincerely hope that you will place your trust in us once again. Have a lovely day. The Orchestra team.
its good yes..
January 24, 2026
Unprompted review
Reply from Orchestra
Hi Sheryll, and thank you for your feedback 😊Your message encourages our teams to continue providing a warm welcome and helpful advice to every customer. We look forward to welcoming you again very soon at Orchestra. Have a nice day.
The Orchestra Team.
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Disappointing experience with a gift…
Disappointing experience with a gift card. While the 12-month validity is mentioned in the terms and conditions, the expiry date is not printed on the card itself, which makes it very easy for a gift card to expire without the user realising - especially when the card is received as a gift and the purchase date is unknown.
As a parent of young children (which is Orchestra’s core customer base), delays in using gift cards are very common. Despite this, there was no flexibility, no goodwill gesture, and no solution offered, even though the value (€100) was never used and no service was provided.
The handling of the situation felt rigid and out of step with a brand that positions itself as family-friendly. Losing a long-term customer over this amount feels like poor judgment.
Overall, legally covered perhaps but disappointing from a customer-experience and fairness point of view.
January 14, 2026
Unprompted review
Reply from Orchestra
Dear Joan, Thank you for sharing your experience. We sincerely apologise for your disappointment regarding the use of your gift card. You are right to point out that it can be difficult to keep track of the expiry date when it is not directly visible on the card, especially when it is a gift. We understand your situation all the better as our customer base is largely made up of young parents, for whom unexpected events are a frequent occurrence. Although the expiry date is clearly stated in our terms and conditions and on the back of the card, we regret that this rule may have seemed inflexible in your case and that no gesture could be made. Your feedback has been taken into account and will be passed on to our teams, as it helps us to improve our quality of service. We sincerely hope that you will give us the opportunity to regain your trust. Have a nice day. The Orchestra team.
I really like the choices of clothes
I really like the choices of clothes, the quality, sizes availability and the priceing. The store in Frejus has very nice and helpful staff and is well located. I can recommend Orchestra for fashionable clothes for children at a very reasonable price.
A happy Grandmother
November 25, 2025
Unprompted review
Reply from Orchestra
Hello Elisabeth end thank you so much for your wonderful feedback 😊 It’s a real pleasure to know that you enjoyed our selection of clothing, the quality, size availability, and pricing. We're especially glad that the team at our store made a good impression – we’ll be sure to share your kind words with them. Your recommendation means a lot to us. We hope to welcome you again soon for more stylish finds for your grandchildren. Have a lovely day. The Orchestra Team.
The webshop and warehouse are not serious
It is notorious the quality between the warm treat to the customer in a shop versus whatever from the web.
First we created our birth list in a shop, all smooth.
But problems started right after: we found out that items that you can find in the shop they don't exist to add to the birth list. And also vice-versa with items that we saw online and wanted to check before adding them to the list but don't exist in shops.
Time after we decided to buy online a co-sleeper and another problem: it is supposed to arrive in couple of days but it took more than 2 weeks. Firstly, they took 3 days only to hand the box to the post and then the post blocked it because Orchestra declared that the box's weight was only 1kg (when it was 20kg). I called Orchestra to explain the issue so they called the post to unblock it, but the lady on the phone was only saying "It will arrive tomorrow". Terrible service. One week later finally the post gave the box to another company to deliver the box.
Then, someone purchased an item from the birth list and we received the email confirming that the item was there to pick up. When we arrived at the shop it turns out that there was no stock since months in any shop and even the item had been removed from the system so it couldn't be ordered. UNBELIEVABLE that you can choose and buy an item that they can't provide.
And we are still waiting for more than 6 weeks another gift that it says it is still in command.
I really regret doing the birth list here
January 8, 2026
Unprompted review
Reply from Orchestra
Dear Alejandrao, Thank you for taking the time to share your experience with your birtl liste. I would like to offer our sincere apologies for all the inconveniences you encountered, both on the website and when managing orders and in-store pick-ups. I fully understand your frustration, particularly with regard to the conflicting information and the long wait for certain items. This type of situation is not the experience we wish to offer our customers. We have taken note of your comments and will pass them on to the relevant teams so that concrete improvements can be made. In the meantime, I invite you to contact our Customer Service, if you have not already done so, so that we can review your file in detail and offer you appropriate solutions. We sincerely hope to regain your trust and offer you a more peaceful experience in the future that meets your expectations. Have a nice day. The Orchestra team.
Bonne
It’s a very good experience everytime in this shop and I’m happy to be a club member .
December 3, 2025
Unprompted review
Reply from Orchestra
Hello and thank you so much for your kind words 😊 We're delighted to know that each of your visits is a great experience and that you're enjoying the benefits of being a Club Orchestra member. Your satisfaction means a lot to us.
We look forward to welcoming you again soon. Have a wonderful day and thanks again for your trust. The Orchestra Team.
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Order cancelled after more than a week
Order cancelled after more than a week:
I ordered a stroller that was discounted everywhere I chose be.shop-orchestra.com. This was a mistake. I called their support 4 business days after the order was placed they assured me that its in preparation. Then they canceled the order the week after saying they ran out of stock. Of course the stroller was no longer discounted anywhere anymore. Due to the lack of communication on their side we missed the deal. We filed a complaint but we haven't received a meaningful reply yet.
Zaventem store clerk was also a bit rude.
October 26, 2025
Unprompted review
Reply from Orchestra
Hello and thank you for taking the time to share your experience. We fully understand your disappointment with the late cancellation of your order and the lack of communication surrounding it. Please be assured that this type of situation does not reflect the quality standards we strive to offer our customers. We sincerely apologise for the stock shortage that occurred after your purchase, as well as for any impact this may have had. Your comments have been forwarded to the relevant teams to ensure that this does not happen again. Regarding the service you received at the Zaventem store, we regret that it did not meet your expectations. We attach great importance to the quality of the in-store experience. Our Customer Service team remains available if you would like further assistance with your complaint. Please do not hesitate to contact them, quoting your order number. We hope to have the opportunity to regain your trust. We wish you a very good day. The Orchestra team.
Always find what I am looking for and…
Always find what I am looking for and excellent service.
November 28, 2025
Unprompted review
Reply from Orchestra
Hello June and thank you so much for your kind feedback 😊 We're delighted to hear that you always find what you're looking for and that our service meets your expectations. Our teams are committed to offering you the best shopping experience possible. Looking forward to seeing you again soon at Orchestra. Have a lovely day. The Orchestra Team.
I had a good experience with Orchestra
I had a good experience with Orchestra. They have good materials, the clothes have fare prices and are quite comfortable. I recommend !
October 26, 2025
Unprompted review
Reply from Orchestra
Hello Jacqueline and thank you so much for your kind feedback! We're happy to hear that you enjoyed your experience with us and that our products and prices met your expectations. Your recommendation means a lot to us 😊 We look forward to seeing you again soon at Orchestra. Thank you again for your trust. Have a great day. The Orchestra Team.
Nice and friendly staff where very…
Nice and friendly staff where very professional, helpful and patient with us.
September 20, 2025
Unprompted review
Reply from Orchestra
Hi Abdul, thank you for your lovely review! 😊 We're so pleased to hear that our team made a great impression with their professionalism, kindness, and patience. It’s always our goal to make your visit as pleasant as possible. We hope to see you again soon at Orchestra for more great moments. Wishing you a great day, The Orchestra Team.
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Reply from Orchestra
Hello,
Thank you for your feedback. We’re sorry to hear that only part of your order met your expectations. Your opinion is very important to us and helps us improve the quality and consistency of our products.
Please don’t hesitate to contact our customer service team if you'd like support with any returns or questions.
We hope to offer you a better experience next time.
Have a great day.
The Orchestra Team.
Kind service.
February 8, 2025
Unprompted review
Reply from Orchestra
Hello Istvan, Thank you very much for your comment :-) We are delighted that you were satisfied with our services. Your feedback is much appreciated and we hope to welcome you back very soon. Many thanks for your trust. Have a nice day. The Orchestra Team.
Great clothes and service by Orchestra!
December 19, 2024
Unprompted review
Reply from Orchestra
Hello,
I'm delighted to hear that you enjoyed your shopping at Orchestra and especially the quality of our clothes and the services. Thanks again for sharing your experience with us and for your trust too :-) See you soon at Orchestra. Have a nice day. The Orchestra team
I can find quality product with a good…
I can find quality product with a good price.
December 1, 2024
Unprompted review
Reply from Orchestra
Hello Preetisha,
I'm delighted to hear that you enjoyed your shopping at Orchestra. Thank you again for sharing your experience with us and for your trust. See you soon at Orchestra. Have a nice day. The Orchestra team
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I bought clothes and it was size- 10…
I bought clothes and it was size- 10 years for my 8 years kid. Guess what? It’s too small.
September 15, 2024
Unprompted review
Reply from Orchestra
Hello Austeja, thanks for sharing your opinion with us. I am sincerely sorry that your shopping experience did not live up to your expectations. In order to forward your comments to our Pattern Making team, please let us know the references concerned. Our Customer Service team is at your disposal and will ensure that your request is followed up as quickly as possible. Please do not hesitate to refer to them via the 'Contact Us' section on https://fr.shop-orchestra.com/fr/FAQ.html. I sincerely hope that you will place your trust in us again. Have a nice day. The Orchestra team
The bag is perfect.
I had a great experience while ordering from the site. I wasn’t sure if I would like the bag in first place because I never saw the bag in person before but my Goddaughter wanted this particular one so I decided to order it for her and she loves it just like me. The delivery was fast but a bit expensive.
August 19, 2024
Unprompted review
Reply from Orchestra
Hello,
Many thanks for your note and this positive feedback. I'm delighted to know that you enjoyed your online shopping at Orchestra and especially the schoolbag you ordered. You obviously found what you were looking for. Thank you again for your trust. See you soon at Orchestra :-) The Orchestra team.
Online site(Orchestra ) has lots of…
Online site(Orchestra ) has lots of varieties comparing to Orchestra Shop.
July 4, 2024
Unprompted review
Reply from Orchestra
Hello, Customer satisfaction is one of our top priorities and I would like to thank you for your positive feedback on your latest online experience. You've obviously found what you were looking for. Thank you again for your recommendation and trust. Have a nice day. The Orchestra team
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