Terrible system that's built solely to…
Terrible system that's built solely to benefit the store. The "normal" price is way to high considering they'd be happy & still make profit from the club price which is in many cases half! The low prices & often few sizes & pieces suggest the clothes origin from questionable places & quality.
If you get something as a gift and they paid club price you cannot change it to something different for the same club price (if not a member). You pay full, hence they earn more money from you.
I've only visited one store but honestly terrible customer service every time.
Reply from Orchestra
Hello Sandra, thank you for taking the time to share your detailed feedback with us. We are sorry to hear that your experience at Orchestra – both in relation to our ‘Club’ pricing system and the service you received in-store – left you so disappointed. We understand your concerns regarding the difference between standard prices and ‘Club’ prices, as well as the frustration you felt when trying to exchange a gift without being a Club member. We also take your comments regarding the perceived quality and availability of certain items very seriously. Above all, however, we regret that your visits have on several occasions left you with a negative impression of our customer service. This is not the experience we wish to offer our customers. We invite you to contact our customer service team privately and let them know which shop you visited, so that your feedback can be passed on to the relevant team and your experience can be looked into in more detail. We hope to have the opportunity to offer you a much better experience in the future. have a nice day. The Orchestra Team.