Excellent service and beautiful stroller! I’m really happy with my purchase. I absolutely love the stroller — it’s beautiful, practical, lightweight and exactly what I was looking for. The cus... See more
Company replied
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We have ordered a stroller from babylux. The delivery was great and the product was in perfect shape. We got a message that some of the stroller parts might arrive at different time- safety bar, and t... See more
Company replied
Super experience with Baby Lux. Best prices ever in belgium and fast delivery. Can’t complain at all!
Company replied
We recently ordered a package from Babylux, and at first, only one of the two boxes was delivered to our home. We informed Babylux immediately, and although there was some initial confusion with G... See more
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Company details
Contact info
46, Route des Ecluses, 7784, Comines-Warneton, France
- 09 75 18 04 88 (france) - 078 48 16 10 (belgique)
- info@baby-lux.com
- baby-lux.com
4.7
Excellent
45K reviews
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All perfect!
August 31, 2026
Reply from Babylux
Hello,
Thank you very much for your review 😊 We’re delighted to hear that everything was perfect!
Thank you for your trust!
Kind regards,
The Babylux Team
No delivery and no refund
Have been in back and forth on an order I haven’t received, placed 5 weeks ago. With a baby on the way, babylux has managed to make the experience of ordering a bed very stressful and unpleasant. I don’t have my parcel nor a refund. I am extremely discouraged from ever ordering from babylux again. Bad choice of transporter and no proper solutions. They tried to send it again with the same GLS transporter, only to encounter another unexplained interruption in the delivery. So I am yet again awaiting and lost between the two and having to follow-up constantly in vain.
July 24, 2026
Unprompted review
Reply from Babylux
Hello,
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you have encountered with your order, especially at such an important time with your baby on the way. 😔
We completely understand how stressful and frustrating it must be to wait several weeks without receiving your parcel or a refund. This is certainly not the experience we want our customers to have. We also regret the repeated delivery issues with the carrier and the inconvenience this has caused.
Please be assured that we will contact you to review your case in detail and work towards a suitable solution as quickly as possible.
Kind regards,
The Babylux Team
Super experience with Baby Lux
Super experience with Baby Lux. Best prices ever in belgium and fast delivery. Can’t complain at all!
August 22, 2026
Reply from Babylux
Hello,
Thank you so much for your wonderful review! 😊 We’re delighted to hear that you had such a great experience with Babylux and that you appreciated our competitive prices and fast delivery.
Your kind words mean a lot to us, and we truly appreciate your trust. We look forward to serving you again with your next order!
Kind regards,
The Babylux Team
Excellent service and beautiful…
Excellent service and beautiful stroller!
I’m really happy with my purchase. I absolutely love the stroller — it’s beautiful, practical, lightweight and exactly what I was looking for.
The customer service was also excellent. They were very helpful, kind and responsive throughout the whole process. I really appreciate their professionalism and support.
I highly recommend Babylux and would definitely order from them again! ❤️
August 21, 2026
Reply from Babylux
Hello,
Thank you so much for your wonderful review and for your kind recommendation! 😊 We’re delighted to hear that you love your stroller and that it is exactly what you were looking for.
It’s also great to know that our customer service made your experience even better. Your kind words about our team’s professionalism, responsiveness, and support truly mean a lot to us.
Thank you for your trust in Babylux. We look forward to serving you again in the future!
Kind regards,
The Babylux Team
Super quick delivery and very good…
Super quick delivery and very good customer service.
August 12, 2026
Reply from Babylux
Hello,
Thank you very much for your wonderful review! 😊 We’re delighted to hear that you were happy with our quick delivery and the quality of our customer service.
Your kind words mean a lot to us, and we look forward to serving you again with your next order.
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you very much for your wonderful review! 😊 We are delighted to hear that you had a perfect experience with Babylux.
Your trust means a lot to us, and we look forward to serving you again with your next order.
Kind regards,
The Babylux Team
Weird.
Someone automatically posted a review for me. I don’t think that’s okay. Also, they recorded my name as Anton, which it isn’t.
What’s going on?
August 5, 2026
Reply from Babylux
Hallo,
Bedankt voor je review 😊 Wat fijn om te horen dat je tevreden bent over de snelle levering en onze scherpe prijzen. Bedankt voor je vertrouwen!
Met vriendelijke groeten,
Team Babylux
Reply from Babylux
Hello,
Thank you very much for your review 😊 We’re delighted to hear that you appreciated the fast delivery and are happy with your products.
Thank you for your trust!
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you very much for your review 😊 We're delighted to hear that you were happy with our fast shipping and competitive prices. Thank you for your trust, and we hope to see you again soon at Babylux!
Kind regards,
The Babylux Team
Don't use this shop if you need it…
Don't use this shop if you need it within promised period.
Ordered item on Tuesday with the promise it will be shipped within the same day and delivered tomorrow. It's Thursday (so 2 full and half days later) and GSL tracking states that parcel hasn't been handed over them yet (although customer service assured it has been within GLS since Wednesday)
I'm leaving for a month on Saturday morning, which means I have no stroller and long complaint about canceling my order as I simply cannot physically receive it.
Update: I received my order at the end of Friday (parcel was not on the list of the courier and I had to chase him and look for the package in his van..) but item received, everything seems to work very well and I’m very happy with my purchase and its price. I was also contacted by customer service and told she will investigate further, which I really appreciate z
To sum up: great store with good customer service, great price and quality, but don’t rely on shipping deadlines.
July 21, 2026
Unprompted review
Reply from Babylux
Hello,
Thank you for taking the time to share your experience.
We are truly sorry to hear that your delivery did not meet your expectations, especially given your upcoming trip. We completely understand how frustrating this situation must have been.
According to our records, your order was prepared and handed over within the announced timeframe. Unfortunately, once a parcel has been transferred to the carrier, we depend on their scanning and transportation process, which can occasionally result in delays or tracking updates that do not immediately reflect the parcel's actual status.
We also regret that the information you received during your contact with our customer service did not provide the reassurance you were expecting. We continuously strive to offer accurate information and will review this internally.
We sincerely hope your stroller reaches you as soon as possible. We will continue to monitor your shipment and do everything we can to assist if further action is required.
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you very much for your kind review! 😊
We're delighted to hear that you were happy with our fast service and overall experience.
Thank you for your trust. We look forward to serving you again!
Kind regards,
The Babylux Team
Great service!
April 8, 2026
Reply from Babylux
Hello,
Thank you very much for your message! 😊
We're delighted to hear that you had a great experience with our service.
Your satisfaction means a lot to us. Thank you for your trust!
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you very much for your message! 😊
We're delighted to hear that your shopping experience was smooth and that your order was delivered so quickly.
Your satisfaction means a lot to us. Thank you for your trust!
Kind regards,
The Babylux Team
Great Prices, Disappointing Shipping
Great prices and discounts—I would definitely recommend BabyLux for that.
The only downside is the shipping, at least with GLS. My first order (8 months ago) arrived with a small hole in the car seat cushion, but it was minor so I didn’t contact customer service.
This time, I placed my order on Tuesday afternoon. BabyLux advertises 24-hour delivery, so I expected to receive it on Wednesday or, at the latest, Thursday. Today is Sunday, and the GLS tracking has been stuck on “out for delivery” since Friday, with no package delivered.
Excellent prices, but the delivery experience really needs improvement.
July 7, 2026
Reply from Babylux
Hello,
Thank you for taking the time to share your experience. We sincerely appreciate your kind words about our prices and discounts, and we're glad to hear you would recommend Babylux for that. 😊
We are, however, sorry to learn that your delivery experience with GLS did not meet your expectations. We understand how frustrating it is to wait for a package, especially when the tracking status has not been updated and the delivery has been delayed.
We also regret to hear that your previous order arrived with a minor defect due to transport.
We will contact you directly to review your case and do everything we can to find an appropriate solution as quickly as possible.
Kind regards,
The Babylux Team
Great prices and very effective and…
Great prices and very effective and timely delivery!
July 2, 2026
Reply from Babylux
Hello,
Thank you very much for your message! 😊
We’re delighted to hear that you appreciated our competitive prices as well as our fast and efficient delivery service.
Your satisfaction means a lot to us. Thank you for your trust!
Kind regards,
The Babylux Team
Je n'ai pas recu le colis...
The products were good quality and we liked them a lot. Baby Lux also followed up on the parcel which was arriving late - they made sure I received it. Thank you Baby Lux!
July 3, 2026
Reply from Babylux
Bonjour,
Merci d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d’apprendre que vous n’avez pas reçu votre colis. 😞
Nous comprenons parfaitement votre déception et les désagréments que cette situation a pu occasionner.
Nous allons prendre contact avec vous afin de faire le point sur votre dossier et mettre tout en œuvre pour trouver une solution dans les meilleurs délais.
Cordialement,
L’équipe Babylux
Serious Safety Hazard - Paint coming off onto baby's skin! (Cybex Lemo 2)
I am extremely disappointed and deeply concerned with the Cybex Lemo 2 high chair (Order No: 1001566540). After a very short period of use, the footrest became abnormally warm, causing the paint to peel off and literally transfer onto my 6-month-old baby’s feet! This is a major health and safety hazard for an infant product.
To make matters worse, the retailer (Babylux) closed my support case, claiming that Cybex examined the situation and found "no defect" in the product. This is absolutely unacceptable for a premium global brand that claims to prioritize child safety. I have already sent an official complaint directly to Cybex with clear photographic evidence of the paint transfer and the defects. I expect an immediate response and a proper resolution from the global quality team before escalating this matter to the European Consumer Protection authorities (ECC-Net).
July 8, 2026
Unprompted review
Reply from Babylux
Hello,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about the issues you encountered with your Cybex Lemo 2 high chair and the disappointment caused by the handling of your case. 😞
We fully understand your concerns, especially when it comes to a product intended for a young child. The safety of our customers and their children is our highest priority, and we understand how worrying this situation must be.
We also regret that the outcome of the warranty assessment and the communication surrounding your case did not meet your expectations.
We will contact you directly to review your case and do everything we can to find an appropriate solution as quickly as possible.
Kind regards,
The Babylux Team
Very attractive prices
Very attractive prices, new original product (stroller) quickly delivered. I recommend!
June 29, 2026
Reply from Babylux
Hello,
Thank you very much for your message and recommendation! 😊
We’re delighted to hear that you found our prices attractive, that your original stroller arrived quickly, and that everything met your expectations.
Your satisfaction and recommendation mean a lot to us. Thank you for your trust!
Kind regards,
The Babylux Team
Quick easy service
Received my new infant carseat and base within 24hrs ordering! Quick easy service.
June 29, 2026
Reply from Babylux
Hello,
Thank you very much for your message! 😊
We’re delighted to hear that your infant car seat and base arrived within 24 hours of placing your order and that you found our service quick and easy.
Your satisfaction means a lot to us. Thank you for your trust!
Kind regards,
The Babylux Team
Only good experiences
Did several orders and I had only good experiences, also with customer service
June 25, 2026
Reply from Babylux
Hello,
Thank you very much for your message and for your continued trust! 😊
We’re delighted to hear that you’ve had consistently positive experiences with us and that you’ve also been satisfied with our customer service.
Your loyalty and recommendation mean a lot to us. Thank you for choosing Babylux!
Kind regards,
The Babylux Team
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