Envoise Reviews 

77
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the jewelry's elegant and versatile designs, finding them suitable for everyday wear and various occasions. People often highlight the good quality, noting that items feel well-made, comfortable, and durable, resisting tarnishing or discoloration over time. Consumers are frequently pleased with how the products look in person, often exceeding expectations. However, some customers also noted significant issues with delivery, experiencing very long waiting times, missing orders, or receiving incorrect tracking information. A few other people also felt that the product quality was disappointing, with items appearing cheap, brassy, or not matching the advertised images and descriptions. Additionally, some reviewers were not happy with customer service, reporting unresponsiveness or difficulty resolving problems like undelivered goods or wrong items.

What people talk about most

Product

Clients share ambiguous opinions on product quality and appearance. Many customers praise the products for... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing satisfaction, noting items... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction, even on their... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers experiencing significant... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the outstanding support... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The delivery was long which I don’t mind if you are updated correctly along the way . My jewellery is lovely and I’m very happy with it, I go away soon to Greece and am hoping that as stated it won’t... See more

Rated 3 out of 5 stars

Good for putting together a coordinated everyday outfit without much effort. It's simple and practical, just kinda basic tbh, nothing special.

Company replied

Rated 3 out of 5 stars

I picked up a bracelet and a ring, and they both feel really well made. The finish looks high quality and I love that I don't have to take them off all the time . it just makes life easier when you ca... See more

Rated 3 out of 5 stars

Great choice for everyday wear honestly. Simple design with an elegant look, not too bold either, though the finish feels pretty standard, nothing that really stands out.

Company replied



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3.1

Average

TrustScore 3 out of 5

77 reviews

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Replied to 78% of negative reviews

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3.1

All reviews

(77)

78 reviews in the last 12 months

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Rated 4 out of 5 stars

Lightweight and comfortable to wear all…

Lightweight and comfortable to wear all day without any irritation. Quality feels pretty average overall.

July 5, 2026
Unprompted review
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Reply from Envoise

Thank you so much for this, we're really glad it's comfortable enough to wear all day without any fuss. I appreciate the honest note on the quality too, it's exactly the kind of feedback that helps us keep raising the bar. Thanks again for choosing Envoise!

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY……

DO NOT BUY FROM THIS COMPANY……
Do not bother to buy from Envoise. They do not have or adhere to their refund policy or 30 day money back guarantee. There are a fraudulent company, they have not giving me a refund for goods that I did not purchase, they sent the wrong items.
All they do is offer you a free exchange, which in my case they can’t even manage to do that. Chloe the manager just sends repeat emails. Just wasting more of my time.
Do not trust their website.
There are better companies out there that offer the same products with much better customer service.
They do not care about their customers, they just want your money.

June 1, 2026
Unprompted review
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Reply from Envoise

Thank you for sharing this, and I'm really sorry to hear about the experience you've had. Getting the wrong item and then not having it sorted out quickly is not okay, and I understand the frustration. I'd like to look into this properly, could you send us an email with your order number so I can see exactly what happened and make it right?

Rated 4 out of 5 stars

Stands out in such a subtle way and…

Stands out in such a subtle way and pairs easily with most outfits. Simple, stylish look overall, though quality feels pretty standard.

June 30, 2026
Unprompted review
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Reply from Envoise

Thank you so much for this, we're so glad it pairs easily and adds that subtle touch to your outfits. Simple and stylish is exactly the vibe we're going for, and I appreciate the quality feedback too, always looking at ways to bring that up a notch. Thanks again for choosing Envoise!

Rated 5 out of 5 stars

Comfortable to wear and great for…

Comfortable to wear and great for everyday use. Quality's decent, though the finish feels pretty average.

July 10, 2026
Unprompted review
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Reply from Envoise

Thank you so much for this, we're really glad it's comfortable enough to become part of your everyday routine. I appreciate the honest note on the finish too, it's exactly the kind of feedback that helps us keep raising the bar. Thanks again for choosing Envoise!

Rated 4 out of 5 stars

Looks really attractive in person

Looks really attractive in person, and the shine holds up well even after repeated wear. Quality feels pretty standard overall.

May 1, 2026
Unprompted review
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Reply from Envoise

Thank you so much for taking the time to share this. It means a lot to hear the piece still looks great and the shine has held up with wear. The quality note is useful too, we're always looking at ways to push that even higher. Thanks again for choosing Envoise!

Rated 5 out of 5 stars

Beautiful bracelets

Beautiful bracelets. Elegant and stylish. I love mine. Ran into an issue in the process but big shout out to Chloe was helpful, kind and solved the issue for me. Bravo. Well done will be buying more!

July 2, 2026
Unprompted review
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Reply from Envoise

Thank you so much for this, it really made my day! So glad the bracelets turned out to be exactly your style, and I'm especially happy we got that issue sorted out for you along the way. Can't wait to see what you pick next, thank you for choosing Envoise!

Rated 4 out of 5 stars

Beautiful and good quality and above all guaranteed for life!

The customer service is great! The jewelry is water resistant and is guaranteed for life! When parts are missing they send them to us immediately.
I'm already on my third order and I don't have to complain about the quality.
You can order with your eyes closed ☺️

July 16, 2026
Unprompted review
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Reply from Envoise

Thank you so much for this, it genuinely made our day. Hearing that the customer service stood out, and that you keep coming back for a third order, means the world to us. So glad the quality and the lifetime guarantee have held up for you too, you really can order with your eyes closed! Thanks again for choosing Envoise.

Rated 5 out of 5 stars

Creates such a classy look

Creates such a classy look, great for everyday wear. Holds up well overall, though the finish feels pretty standard.

June 22, 2026
Unprompted review
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Reply from Envoise

Thank you so much for this, we're so glad it's bringing that classy touch to your everyday looks. I appreciate the finish feedback too, always looking at ways to push that a notch higher. Thanks again for choosing Envoise!

Rated 4 out of 5 stars

Items were lovely

Items were lovely. Seem well made but time will tell. Items were stuck in transit for a long time and took around a month to be delivered but customer service communication during that time was response and polite.

July 9, 2026
Unprompted review
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Reply from Envoise

Thank you so much for this, we're really glad the items came through lovely and that our team could keep you in the loop while things were in transit. A month is longer than we'd like anyone to wait, so this is a good nudge for us. Thanks again for choosing Envoise and for sticking with us through the wait!

Rated 1 out of 5 stars

Bought 2 necklaces both of them is…

Bought 2 necklaces both of them is nothing like the picture.. very bad quality and the chain itself very very thin not what I expected at all just waste of money it’s not good quality looks and feels very bad such a thin chain not happy at all , it didn’t match the product image, picture or description very very poor quality

July 10, 2026
Unprompted review
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Reply from Envoise

Oh no, I'm so sorry about the quality you received Eman. I'd love to connect with you. I've requested information about your order so I can reach out and let's find a suitable resolution for you.

Or you can reach out again and look for me, Issa- so I can assist you.

Rated 1 out of 5 stars

I would give it a zero if I could

I would give it a zero if I could, ordered then upon checking my order a week later not even despatched, when I emailed to ask I get sent a generic despatch note, nothings happened from that date, I've asked for a refund and told its impossible as they have despatched it, I think this company is one big con, don't buy from them

July 1, 2026
Unprompted review
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Reply from Envoise

From the bottom of my heart, Sam. We are really sorry about this. We don't want you to experience this delay. We are trying so hard to keep up with all the orders and with the deliveries. I hear you and I'll reached out with you via email so we can sort this out.

Rated 3 out of 5 stars

Great choice for everyday wear…

Great choice for everyday wear honestly. Simple design with an elegant look, not too bold either, though the finish feels pretty standard, nothing that really stands out.

June 14, 2026
Unprompted review
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Reply from Envoise

Thank you so much for this, we're glad it fits so easily into your everyday wear. Simple and elegant is exactly what we're going for with pieces like this. I hear you on the finish. Can you reach out to us by email so we can talk it through and see what we can do?

Rated 1 out of 5 stars

Ordered two sets of jewellery in May

Ordered two sets of jewellery in May. I had a notification it was delivered, yet I had not received anything. Made contact and was adviced that the courier had not given any proof of this delivery. So I had no idea where it was.
This was a gift and because the delivery had already taken so long I had missed the persons birthday so explained this and asked for a refund.
This went back and forth for days and basically they insisted on sending the items again. I kept explaining I would be making as return as this was no longer needed. I was asking on the returns process and they kept ignoring this question and saying make contact once I had received the items.
They finally arrived today and I made contact and basically you have to pay for returns to CHINA. So wouldn’t even be worth while returning. They have offered a 30% refund.
Honestly so shocked at this companies policies.
STAY AWAY!

May 13, 2026
Unprompted review
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Reply from Envoise

Oh no, I'm so sorry to hear this. This isn't the experience we want for our customers, and I take full responsibility for it. Please do reach out and look for Issa directly so we can help sort this out for you. Thank you for your patience while we sort it out.

Rated 3 out of 5 stars

Good for putting together a coordinated…

Good for putting together a coordinated everyday outfit without much effort. It's simple and practical, just kinda basic tbh, nothing special.

June 9, 2026
Unprompted review
Envoise logo

Reply from Envoise

Thank you for sharing this, we're glad it works well for putting together an easy, coordinated outfit. I hear you on wanting a bit more from it though. Can you reach out to us by email so we can talk it through?

Rated 1 out of 5 stars

You deserve less then a star

Thank you for your response.

I do not agree with your decision to refuse a refund for an order that I have not received. Whether the parcel has been shipped or is still in transit does not change the fact that I have paid for a product that has not been delivered.

You suggested that I contact Canada Post. However, when I call Canada Post, they require the appropriate shipment reference and information from the sender in order to investigate or locate an international parcel. As the seller, you are responsible for initiating that process and resolving any shipping issues.

Please do not shift that responsibility onto me. Under Canadian consumer protection laws, customers are entitled to receive the goods they paid for or be provided with an appropriate remedy if the goods are not delivered.

I am requesting that you either:

* Issue a full refund immediately, or
* Resolve this matter directly with the shipping carrier and provide a firm delivery date.

If this matter is not resolved promptly, I will pursue all available remedies, including filing a dispute with my payment provider and reporting this matter to the appropriate consumer protection authorities.

I expect your prompt response.

May 1, 2026
Unprompted review
Envoise logo

Reply from Envoise

Hi, I hear you, and I'm sorry this still isn't resolved. Waiting on something you paid for and then being told to chase the courier yourself isn't fair, that's on us to sort out, not you. In Envoise we take this seriously and we will always take care of our customers. I've reached out to you directly by email to get this resolved properly.

Rated 5 out of 5 stars

Received a braclet and matching ring…

Received a braclet and matching ring absolutely love both

Thank you so much

Mairead

June 25, 2026
Unprompted review
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Reply from Envoise

Thank you so much, Mairead, this genuinely made my day! So glad the bracelet and ring turned out to be such a perfect match together. Thank you for choosing Envoise!

Rated 5 out of 5 stars

I bought a bracelet and earrings…

I bought a bracelet and earrings recently and when the bracelet arrived i couldnt get it to close shut over my wrist. I was more suited for a younger persons arm i would say. I contacted customer services regarding my issue and Chloe the customer service manager was fantastic from start to finish communicating with me at stage regarding my issue. I was given another item of my choice as goodwill and didnt have to return the original item
Not many companies offer a service like that so i will defo be a repeat customer and i will spread the word to others looking to buy trendy jewellery. Im 100% happy and her service was second to none(thats why shes the manager).Thanks again Chloe

June 22, 2026
Unprompted review
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Reply from Envoise

Thank you so much for this, it truly made my day! I'm really glad we could sort out the bracelet sizing without any hassle and get you something you're happy with instead. Knowing you'll be back and telling others about us means everything. Thank you for choosing Envoise!

Rated 1 out of 5 stars

Horrendous

Horrendous. Took over a month to deliver. Thet don’t take any accountability whatsoever for the delay. They won’t give any refund. I’ve had to follow up 11 times. Will NEVER buy from these people again because it’s more rage making that it is worthwhile. Awful.

June 28, 2026
Unprompted review
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Reply from Envoise

Hi, having to follow up 11 times just to get answers is exhausting and honestly shouldn't happen, I'm really sorry. A month long wait with no accountability on our end is not the experience we want anyone to have. In Envoise we always want to take care of our customers properly. I've reached out to you directly by email so we can finally get this sorted.

Rated 2 out of 5 stars

The gold colour is not realistic

The gold coloured jewellery is very dark yellow and brassy looking, and in my view is not very realistic of true gold. Also be prepared for long delivery times.

June 19, 2026
Unprompted review
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Reply from Envoise

Hi, thank you for the honest feedback, and I'm sorry the gold tone didn't feel true to what you expected, or the wait worth it. That's helpful for us to hear and not something we take lightly. In Envoise we always want to make things right for our customers. I've reached out to you directly by email to talk it through.

Rated 2 out of 5 stars

Shocking

Order 2 bracelets one is ok the other is absolutely shocking quality. They come from china now both these bracelets I have are on hacco. One is £1.70 and the other is 3.00 I paid £40’and had one free. I’m so sorry i didn’t check hacco first. Because they are exactly the same even the same packet. I’ll never ever use this site again. And delivery takes forever and you never have the right tracking number. I’m sure they just give everyone the same to shut them up.

June 22, 2026
Unprompted review
Envoise logo

Reply from Envoise

Hi, I'm sorry to hear the quality didn't meet what you expected, and that the delivery experience was frustrating too. That's not the experience we want for our customers. In Envoise we always want to make things right when they go wrong. I've reached out to you directly by email so we can sort this out.

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