EcoFlow Reviews 

Support when I needed them were super helpful. Ticket process was painless even though the final resolution took a little while. DELTA 3 Plus itself I would highly recommend. Great software and solid build quality. Overall, I’ll definitely be buying further products from EcoFlow.

I was literally about to buy a power unit from Ecoflow but then I read these reviews. Very damning indeed. They may have a good product but thats no use if they cant back it up with excellent customer service. AI confirms this and recommends I look at Jackery instead

Good customer service , assistance is prompt and efficient. I bought a Delta3plus and needed a replacement cable although I had to wait for them to source one they kept me updated frequently .

Before i buy anything i do my research and to begin with ecoflow looked promising, i liked the youtube reviews and was about to order ecoflow 5000 with solar panels as it looked and sounded like a good unit.
However when we come to the Trust pilot reviews about the company we see a different story with multipule reviews on how bad the customer service is, taking months to solve issues and thats if they do !!!!
Some even say they have been blackmailed in to giving good reviews after recieving bad service which in itself immediately puts me off purchasing from any company that uses those tactics and cast doubt in my mind on the truth on any 5 star reviews given.
So unfortunatly i wont be purchasing any products from ecoflow.
Shame as i was looking forward to doing a review on this product on my youtube channel but far too risky investing that amount of money just to give a review when research shows better customer service from other similar products.

Customer Service excellent -

Fast connection, no hanging on line.
Staff conversant with products.
Received first class support throughout my inquiry from their Rep. karim.

Follow up to my post on August 16th. It's pushing a month and Ecoflow support continues to send emails instead of making a simple phone call. They did push a rollback to the firmware that I requested but it didn't work so now they want me to ship the failed unit back and then Ecoflow will ship a refurbished unit. They said they wouldn't ship the refurbished unit before receiving the failed unit. Who keeps the original box after two years? Ship the refurbished unit and I'll use that box to return the failed unit. Absolutely will no longer recommend Ecoflow products and it's not because the product is bad, it's because Ecoflow does not support the product, post sale.

Very good and quick customer support. They answered to my request in less than 1h, which is very uncommon practice today.

Absolutely appalling warranty support from EcoFlow.

When I plug in my Delta 3 to charge, it trips my household electrics. It also no longer charges at all, so the unit is essentially useless.

This isn't even the first fault. Around a year ago, when the device was just 2 months old, I reported that the unit would suddenly shut itself down despite still showing around 28% battery remaining. EcoFlow asked me to provide a video.

The same fault recently happened again, so I finally captured it on video and contacted EcoFlow 2 weeks ago with the evidence they had requested.

No reply.

I chased them five days later.

Still no reply.

I have now contacted them for a THIRD time, copying multiple EcoFlow departments.

This is a DELTA 3 sold with a 5-year warranty and purchased directly from EcoFlow. A company selling large portable power stations should surely treat reports of potentially dangerous electrical faults as a priority.

I've now given them five working days to deal with the warranty claim before I escalate the matter through my card provider.

One final point: EcoFlow seems to post the same generic reply to negative reviews asking for an order and case number, despite there being no way to reply to their response.

I already have a case number and will happily provide it privately if EcoFlow contacts me. So let's see whether they actually read this complaint and deal with it, or simply paste the same generic response below.

I will update this review with exactly what happens next.

I’m at the Small Claims Court stage with these cowboys. This dates back to April on a solar panel they agree was faulty. I was finally given the option to return in July after they could not replace and have tracking it was received into their warehouse however they cannot find it. It’s September. They’ve gone quiet The worst customer service I’ve ever experienced. They are not equipped to deal with the level of business they generate. Just avoid.

EDIT: We are back to Ecoflow's Trustpilot account copy and pasted order number request refering to me as a damn 'Valued Customer'. I sent this month's ago. Nothing happens.

[CAS-20260512-1760294]

You also get this stalling email. I have many. it is just meaningless, nothing is addressed, nothing is resolved.....'valued customer'?.... Never ever again.

Dear Customer,

Hello，

Please accept my sincere apologies for any inconvenience or distress you may have recently experienced.

Upon receiving your complaint regarding this matter, we immediately escalated your case to the relevant department. We will contact you shortly to address your concerns and provide the necessary support and assistance.

We are making every effort to resolve this issue quickly and effectively, and we appreciate your understanding and patience.

Please feel free to contact us if you require further assistance.

A***n

EcoFlow Customer Service Center

I recently acquired an 800W system from EcoFlow. Upon receipt, one of the solar panels was unfortunately damaged during transit.

I promptly contacted EcoFlow's customer service team, who provided exceptional assistance. As I had noted "packaging damaged, contents not inspected" upon signing for the delivery, EcoFlow simply requested a brief video documenting the damaged panel.

Following submission of the video, a replacement was swiftly arranged. The subsequent day, customer service informed me that the 400W panel was out of stock and offered a 500W panel as an alternative, which I readily accepted.

Seven days later, the replacement delivery arrived. To my pleasant surprise, it contained two 500W bifacial panels, which represent a significant upgrade in value.

Therefore, for those considering a solar energy solution, I highly recommend EcoFlow as a supplier, given their unparalleled customer service.

EcoFlow delivered a five-star customer support experience by stepping in to honor a product warranty after the original supplier refused to help.
When you buy high-capacity power gear, you expect the retailer to handle any hardware faults under warranty. In this case, the original third-party seller dodged their responsibilities entirely, giving evasive replies and refusing to process a valid claim. That left direct manufacturer support as the only remaining route.
EcoFlow handled the situation with remarkable speed and professionalism:
* Fast initial response: The support desk responded to the initial inquiry within two hours of submitting the ticket.
* Direct ownership: Instead of bouncing the issue back to the uncooperative vendor, the agent verified the serial number, reviewed the original purchase invoice, and opened an RMA case immediately.
* Clear updates: Every email arrived with clear instructions. The support agent provided a prepaid return shipping label on day one and sent regular status tracking alerts as the replacement unit moved through the warehouse.
* Total turnaround time: The entire process, from the first contact message to having a fully functional replacement unit delivered at the door, took just five business days.
Dealing with an unhelpful seller usually creates endless headaches, but EcoFlow proved that they stand behind their equipment regardless of retail friction. If you ever face a warranty dispute with a third-party seller, reach out directly to EcoFlow customer service with your proof of purchase. Their support team communicates rapidly, takes ownership of problems, and resolves claims without unnecessary delays.

I own a few delta pros and havent had too man issues so I just recently ordered another pro. I also ordered their portable a/c unit. Complete garbage by the way, a box fan blows colder than this does. I also purchase the alternator charger and smart adaptors, and paid extra for their shipping insurance. I never received the adaptors, EcoFlow told me to handle my dispute with fedex, which I paid them extra for. They have the absolute worst customer service ever, 800# is a joke and then they just blow you off in an email. never a call back. BUYER BEWARE HORRIBLE COMPANY WHEN YOU HAVE AN ISSUE

Dreadful experience so far. Order was placed weeks ago and subsequently delayed for weeks. One part was shipped by Royal Mail. Another part came by DPD which took three attempts as DPD was useless and avoided trying to deliver it and they used the same pathetic excuses as usual. I literally had to sit in my car to flag him down! The last items were sent by Palletways and I was promised a delivery date of the 2nd Sept by Ecoflow customer services and today there was no sign after booking a day off work.

When I phoned Palletways I eventually got through to the Cardiff depot and they said that shipment had been cancelled by Ecoflow! I was not informed. They then found another shipment and the items were being collected today for delivery again on Friday.

We will see what happens on Friday but rarely do I complain and moan but my experience so far with Ecoflow has been a disaster and I doubt I will be returning in the future.

Great purchase and value for money.

Its easy to get in touch and as a battery provider it's great, I am hoping the panels they give are good as there is no data sheet on it.

Purchased a magsafe charger and it stopped working and was surprised as it was brand new used it only twice,stopped responding ,contacted customer service and was given the run around take a video and such,they finally agreed to send me a replacement 4 weeks later after all that ,I was contacted and advised my item was not in stock & I would be sent a comparable replacement six weeks later I received a not comparable version,I reached out once more , & was offered a campong light , which is rediculous .I asked for a refund at this point & have not heard back.

CAS-20260808-1949798

I am extremely satisfied with the customer service provided by EcoFlow, and in particular with the assistance received from Kevin. He was incredibly professional, precise, and fast in resolving my issue, showing great care for the customer. Excellent support and high-quality products! Five stars well deserved for Kevin's outstanding help.
Sono estremamente soddisfatto del servizio clienti fornito da EcoFlow, e in particolare dell'assistenza ricevuta da Kevin. È stato incredibilmente professionale, preciso e veloce nel risolvere il mio problema, mostrando grande attenzione per il cliente. Ottimo supporto e prodotti di alta qualità! Cinque stelle ben meritate per l'eccezionale aiuto di Kevin.

When it is about purchasing the product and everything goes a successful path - everything is great. I've already bought many power station on the eu.ecoflow.com, and everything was good.
But at the very moment when you needs support - it becomes almost the worst possible experience.
For example, one accessory package lost during the delivery, and it took me 8 month to complete the support ticket and receive the item.

Despite the fact that I have the "PLUS MEMBER" tier, and have placed 45 orders, I don't have any benefits in support, or some dedicated person to contact.
The support response takes usually at least a day
But the first response is usually the list of questions, and then you wait. Again.
Then you ticket is passed to some other department, and you wait. Again.

Another situation - I received an e-mail with discount code. But it didn't work. Support ticket took few days to resolve, and the price changed during that period.

So, as a sumup, the product is good, the service is terribly slow

One of the simplest balcony power plant systems on the market.
Unfortunately, the entire system requires a constant internet connection to operate and is completely dependent on cloud services.
Due to losses in converting AC energy to DC and back - the savings are very small. if there are any savings at all.
The investment is therefore only worthwhile for those who have a large chest of solar energy and store it for the time when the sun is not shining.

I have had my system for nearly 1 year but was disappointed when the smart meter failed. After going through extensive testing scenarios, it was deemed the unit was unusually faulty. All communication with customer service and technical was concise, productive, respectful and caring. I love the system and performance and would highly recommend this product and company