Quick service but.... I would have given 5 stars, but my extension cable was not put into a separate shipping box prior to shipment and was damaged by Fedex as a result. I prefer storing my cables in... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
They may not be the cheapest unit on the market, but they're one of the best. Reasonable prices during the sale, very fast delivery of heavy items that were well packed for protection. Worked perfect... See more
Received promptly and well packaged. Their estimate of Smart Transfer Switch installation by licensed electrician was accurate so be prepared for that expense on top of the equipment cost. Once instal... See more
We purchased the Jackery 3600 for our son and daughter-in-law for their anniversary to use in their remote cabin in Michigan's U.P. I just spoke with them on their way back home this morning. They wer... See more
Company details
Written by the company
With over 9 years of experience in the field, Jackery is now a global energy leader, the number one producer of portable power, and one of the world’s biggest manufacturers of outdoor solar utilities. In redefining the use of clean energy for outdoor living, we’re a major front in the fight against climate change.
Contact info
48531 Warm Springs Blvd, Ste 408 Fremont, CA 94539, 94539, Fremont, United States
- 1-888-502-2236
- hello@jackery.com
- www.jackery.com
4.4
Excellent
1K reviews
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Replied to 80% of negative reviews
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Am very satisfied
October 27, 2026
Jackery review (purchase and support)
Hello Jackery, I am happy of my purchase and the support received. (Station 2000 Explorer and DC Cables 10 M (Sorry for the english, it's not my first language) Have a good day!
October 27, 2026
They were fast and prompt with there…
They were fast and prompt with there service and were very professional and answered every question I had
October 27, 2026
Two Jackery 3600 plus’ connected to a…
Two Jackery 3600 plus’ connected to a transfer switch gives you 7200 watts to power your critical electrical system during a power outage. Being able to charge with solar panels is definitely a plus. Freezer, refrigerator, sump pump, etc.
September 24, 2026
Great service
October 27, 2026
They followed through and took care of…
They followed through and took care of the issue right away. Great to work with
October 27, 2026
Still new but performs as advertised so…
Still new but performs as advertised so far.
Odd that Amazon often has lower prices than the Jackery website.
October 27, 2026
Fast shipping and great customer…
Fast shipping and great customer service plan on ordering more for me and recommending to my family also.
October 27, 2026
Very prompt processing and delivery
Very prompt processing and delivery, and the products seem excellent.
On the other hand the website needs improvement— too many pop-ups, and the navigation tools are confusing.
October 27, 2026
Always a pleasure to deal with Jackery
Always a pleasure to deal with Jackery. People are so nice. Are very willing to help you when you have a problem. Really like the warranty. Their new 100D is a great idea--will probably get one. Recently got another Home Power 1000v2 with solar panel for my wife.
October 27, 2026
Great product and customer service
Item has been user friendly and reliable. A go to for backup power anywhere. When the item stopped working, customer service replaced our unit promptly. Could not be happier. Thank you, Jackery!
October 27, 2026
The person helped me place my order
The person helped me place my order, understood what I was looking for, answered my questions.
October 27, 2026
The Jackery team was professional and I…
The Jackery team was professional and I was amazed at how quickly they provided my new solar panels. I was expecting the usual customer service experience (difficult and low probability of satisfaction) but this was the best customer service experience I’ve had!
October 27, 2026
The product is amazing!!
The product is amazing!!! I had an issue with the solar panel. Jackery reissued me a new one with no hesitation. Excellent, Excellent customer service.
October 27, 2026
Product was delivered promptly and call…
Product was delivered promptly and call in’s were helpful in tracking. The solar panels and generator were sent separately, this wasn’t clear but a phone call cleared it up.
October 27, 2026
Bought 3 of them had to return 2 …
Bought 3 of them had to return 2 because of constant errors.
Tech support was clueless.
October 27, 2026
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