Chilly's service is always fast, with well packaged items for safe delivery. I was a bit disappointed with my new bottle because when you get to the last bit of a liquid inside it's difficult to su... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As always a great and efficient services. My Chilly bottle arrive within a couple of days of ordering. The only problem I had was the outer packaging was soaking wet and arrived in a Royal Mail ba... See more
Company replied
The water bottles are fantastic & keep water cold for a very long period of time. They are very well made & look great. Delivery was super speedy. I had to contact customer services who were BRILLI... See more
Company replied
My parcel went missing, and it was replaced quickly and efficiently- I would suggest using a different parcel swrvixe though! When the parcel did arrive, (I waited in especially) the parcel force driv... See more
Company replied
Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.3
Excellent
117K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great bottle
Lovely pink colour, keeps my drinks nice and cold.
Feels durable and good quality.
July 1, 2026
The new insulated bottles are not as…
The new insulated bottles are not as good as the old ones. The water just doesn't stay cool. I think it must be the lids. Such a shame.
July 9, 2026
Excellent bottles
Already have 4 series 2 bottles and was really pleased to see the flip top version on sale. Excellent bottle for keeping drinks cold. Shame that replacement caps seem to be no longer available.
Ordering online was quite straightforward, but AI helpline was absolutely useless- had a query wrt ordering a sales item and it answered with an apology for undelivered goods! I would have ordered the coffee cups with the free replacement tops had it answered my query!
Overall very pleased with my purchase, but please make accessories for series 2 bottles available for all your customers who have purchased many products from this series.
June 30, 2026
The best water bottles
They really are the best water bottles. Keeps my water cold for a very long time and they have great designs too.
Great company, good communication and very quick delivery.
June 29, 2026
I love the look of it but…
I love the look of it. But the design of the newest version isn’t great. The lid easily comes loose which means my first time using it and carrying it by the handle meant the bottle fell on the road and dented the silver chrome bottle. Spent £40 on it and already scratched and dented. I also don’t like the design because where you drink from is on the outside of the bottle (rather than
Under the lid) so it’s germy. Not impressed. Much prefer the older chilly bottles.
July 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
End to end experience great.
June 22, 2026
Reply from Chilly's
Hi Rod,
Thank you for your kind review. I'm so pleased to hear you had a great experience from start to finish. Your support means a lot to us.
Many thanks,
Julia
Reply from Chilly's
Hi Doctor Bayram-Weston,
Thank you for your wonderful review. I'm so pleased to hear that both you and your son are enjoying your Chilly's products. I hope they continue to serve you well.
Many thanks,
Julia
Loving our Chilly's
The entire process was very smooth. We bought online 3 bottles for the entire family and love the product especially during these warm month f summer when we get to enjoy our water cold for hours!!!
July 1, 2026
Reply from Chilly's
Hi there,
Thank you for your wonderful review.
I'm delighted to hear the ordering process was smooth and that the whole family is enjoying your new bottles.
It's great to know they're keeping your drinks refreshingly cold throughout the warmer months.
Many thanks,
Julia
I bought my chilly bottle years ago and…
I bought my chilly bottle years ago and take it everywhere with me. I accidentally dropped the bottle, denting the lid but was delighted to discover that a separate lid could be bought.
It's great that a company offers this service which saves customers money and stops unnecessary waste.
July 1, 2026
Reply from Chilly's
Hi Carol,
Thank you for sharing your experience. It's wonderful to hear your bottle has been with you for so many years, and that being able to replace the lid helped extend its life. Creating products that last while helping reduce waste is something we're very passionate about.
Many thanks,
Julia
I bought this when I had to replace a…
I bought this when I had to replace a Chilly's bottle I had lost, so it wasn't a new experience. I thought the design was beautiful.
July 1, 2026
Reply from Chilly's
Hi Anne,
Thank you for your lovely review. I'm so pleased you chose another Chilly's bottle and that you're enjoying the beautiful design. I hope it accompanies you on many adventures.
Many thanks,
Julia
Chilly's 10/10
Chilly's once again showing why they are one of the best brands out there for reuseable bottles. I love it! The new rubber base is an excellent addition and gives the bottle a much more stable footing without the clunky metal sound. The colours and look of the bottle are as gorgeous as ever and the design is more compact and sleak!
July 8, 2026
Reply from Chilly's
Hi Arron,
Thank you so much for your fantastic review. I'm delighted to hear you're enjoying the updated design, particularly the rubber base and more compact shape. Your feedback is greatly appreciated.
Many thanks,
Julia
Bigger and Better
Love my new Astral Navy Blue 1 liter bottle! It’s very sturdy and the cap moves easily. The handle is very… handy. Still using my tropical elephant 500 ml bottle but that sometimes was too small, even though I'm blessed in my city to have plenty of refill stations. Highly recommend! Delivery by GLS was a bit of a nightmare though. And would have liked a few more colour options.
July 22, 2026
Unprompted review
Reply from Chilly's
Hi Emmy,
Thank you for taking the time to leave a review. I'm so pleased you're enjoying your new 1L Bottle and finding it a great upgrade. I also appreciate your comments regarding the delivery experience and colour options, and I'll be sure to pass your feedback on to the team.
Many thanks,
Julia
perfect design and performance
High product quality and fast shipping. These are your main strengths. This is my second purchase of an insulated bottle. I will recommendyour products to my friends and family.
July 6, 2026
Reply from Chilly's
Hi Philippe,
Thank you for your wonderful review.
I'm delighted to hear you're happy with the quality of your bottle and the fast delivery. It means a lot to know you've chosen Chilly's again, and we truly appreciate your recommendation to your friends and family.
Many thanks,
Julia
Exceptional quality, upgraded after 14 years!
I finally upgraded to the new 1L bottle after owning my original Chilly's bottle for 14 years! Even after all those years, my old bottle was still keeping water ice-cold. Outstanding quality and build. Couldn't recommend Chilly's enough.
July 6, 2026
Reply from Chilly's
Hi there,
Thank you for such an incredible review. Hearing that your original bottle served you well for a lot of years means the world to us. I hope your new 1L bottle continues to keep your drinks perfectly chilled for many years ahead.
Many thanks,
Julia
Wonderful things to buy for presents
Wonderful things to buy for presents . I am thrilled with my purchase , the drinks bottles have been a great favourite. And very appreciated when given as presents - and a very good gift and price . I will certainly be buying more in future , .
June 30, 2026
Reply from Chilly's
Hi Lorna,
Thank you for your lovely review. I'm delighted to hear our products have become such well-received gifts. We truly appreciate your continued support and look forward to welcoming you back again.
Many thanks,
Julia
I love this!
I love this! Beautiful insulated bottle, really keeps water cold (haven't tried hot yet) and arrived very quickly. Thank you.
July 6, 2026
Reply from Chilly's
Hi Constance,
Thank you for your wonderful review. I'm so pleased you're loving your new bottle and that it arrived quickly. I hope it continues to keep your drinks perfectly chilled.
Many thanks,
Julia
Great product
Easy website to navigate
Quick delivery
Easy to clean
Keeps drinks ice cold
Great product
June 30, 2026
Reply from Chilly's
Hi Joe,
Thank you for your kind review. I'm pleased to hear you found our website easy to use and that you're enjoying your new Chilly's product.
Many thanks,
Julia
Reply from Chilly's
Hi there,
Thank you for your review. I'm so pleased your order arrived quickly and that everything met your expectations.
Many thanks,
Julia
Great quality, always again
The order was a replacement for a lost bottle, we had purchased years ago. Since we were very satisfied with the bottle after having tested so many others, we wanted one again. The bottles keep the content really cool/hot and they are tight with sparkling water. The only setback is that the metal bottles get to hot to touch when exposed to the sun. And colours we loved are no more offered or were not available. -The delivery to Germany was swift.
June 29, 2026
Reply from Chilly's
Hi Ina,
Thank you for your thoughtful review. It's wonderful to hear you returned to Chilly's after such a positive experience with your previous bottle. I also appreciate your feedback regarding the available colours and will be sure to share it with the team.
Many thanks,
Julia
Great bottle that doesn't leak
June 29, 2026
Reply from Chilly's
Hi Katie,
Thank you for your review. I'm delighted to hear your bottle is performing exactly as expected and keeping everything securely sealed.
Many thanks,
Julia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.