Moonpig.com Reviews 494,739

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the possibility to personalize cards, by uploading images, adding stickers and handwritten text. This makes the cards special to send. The website is easy to use and offers a great variety of cards and gifts. Customers highlight the convenience of the service, especially the reminders for important dates. The quality of the cards and printing is excellent, with clear, crisp colors. The delivery service is efficient, with many consumers receiving their orders promptly. Consumers also value the excellent customer service, with staff members being helpful and understanding. The ability to send gifts along with cards is another appreciated feature. The service is reliable for deliveries to both domestic and international destinations. People find the service especially useful for sending cards and gifts when they cannot be there in person.

Based on these reviews

Rated 4 out of 5 stars
Verified

The card selection is ok - if somewhat predictable and banal. Perhaps more cards with countryside scenes, nature, or romantic landscapes? Also, you are alienating more than a third of the population... See more

Rated 4 out of 5 stars
Verified

Easy concept however my payment didn't go through due to a problem their end (confirmed by email) which meant I had to process it again and the card could have arrived late. I was told to just go to t... See more

Rated 4 out of 5 stars
Verified

I use moonpig multiple times a year. Birthday cards, flowers, small gifts etc. especially good for me as I live overseas from most of my friends / family. Can sometimes be a little hard to search, but... See more

Rated 4 out of 5 stars
Verified

Great quality card/printing. Delivered promptly. The cost of the postage is what let it down - if choosing the large size it was an additional £1 from standard - which is reasonable - however the pos... See more

Rated 3 out of 5 stars

I have used Moonpig for the past 5 years or more, but just went to get my brother a birthday card-no extras, reguar size. They wanted ten dollars for it! I understand paying a bit more, as the service... See more

Rated 5 out of 5 stars
Verified

wonderfull bunch flowers wraped and presented lovely paper with fancy jug and little chovolate strawberry sweets for my aunty just on recovery after a opp excellant customer service annswe... See more

Rated 5 out of 5 stars
Verified

Love this business,super easy to use website,excellent choice of designs or make your own. Delivery is fast with updates to follow. Overall 100% I give this company,always my first choice for those... See more

Rated 5 out of 5 stars
Verified

I was looking for an original funny E card for my Dad, and found one within 1 minute. Super easy to edit, upload images and add signed text, nice touch! Super impressed, my Dad loved it!!! Thank... See more

Company replied

Rated 5 out of 5 stars
Verified

Used the Moonpig reminder to order my cards. It's easy to set up and gets you an email about 2 months before the celebration date reminding you to order. I bought 2 cards, personalised them and... See more

Company replied

Rated 5 out of 5 stars
Verified

5* as always. Outstanding service. Card ordered at 7pm yesterday( Saturday) and was delivered today( Sunday the following day) at 11.30am. My friend was thrilled with such a personal card arriving... See more

Company replied

Rated 5 out of 5 stars
Verified

Just have what you want in a card however you like. I've used Moonpig for birthdays, Christmas & special occasions. This includes a Christmas card I gave my grandad with my wife and mother (who p... See more

Company replied

Rated 5 out of 5 stars
Verified

I was so happy to receive a reminder for my grandson‘s birthday. Personally because he lives very far away from me and secondly because I am going on holiday and won’t be around to organise things f... See more

Company replied

Rated 3 out of 5 stars
Verified

I found it difficult negotiating the website to find a card where I could insert a name. Having spent some time doing this and achieved success it was then difficult to move to checkout bypassing th... See more

Rated 5 out of 5 stars
Verified

Firest time using moonlight.com good amount of customisation and great add on gifts. The best part is when ordering you can select when it needs to arrive.equally a good thing for both those that b... See more

Rated 5 out of 5 stars
Verified

I can always trust Moonpig to deal with my orders especially when I send them to Australia, they always send them out so quickly, there’s always cards for every occasion and top first class quality.... See more

Company replied

Rated 5 out of 5 stars
Verified

I was able to create my card from scratch,and make it exactly how I wanted it. There's a great choice of fonts,facilities to arrange the interior of your card to a good standard, and to upload and u... See more

Rated 4 out of 5 stars
Verified

I have just sent a photo montage card created in the moonpig website. I'm very grateful that the site saves all the steps when I inadvertently exit the app or make another silly error. On this occasi... See more

Rated 3 out of 5 stars
Verified

I didn't like the service from moon pig Ireland as I sent a birthday card personalised to my dad who has cancer before the his bday on 12th of October and it never arrived! I even paid extra for it... See more

Rated 3 out of 5 stars
Verified

Unfortunately my latest order did not arrive in the guaranteed time frame. I tried to make contact but couldn’t. Luckily I ordered my card very early and it turned up today but it should have been 4... See more

Rated 5 out of 5 stars
Verified

Everybody likes a customised card with their name utilised. It is also good to be able to send a friendly gift with the card. I am sure the recipient will be pleased. From my perspective; choosing, or... See more

Rated 5 out of 5 stars
Verified

Good selection of cards to choose although a bit pricey for someone who orders regularly- think maybe some extra discounts could be offered to customers who have used Moonpig for a few years or more.... See more

Rated 5 out of 5 stars
Verified

Designing the card was super easy and liked the layout options of the templates. Was super happy to receive the card within 2 business days which gave me the chance to circulate the card to co wor... See more

Company replied

Rated 5 out of 5 stars
Verified

The ease of using the Moonpig website made my experience enjoyable and fun. There are so many choices. It is lovely to be able to add personal touches, including stickers, photos and/or send gifts. Re... See more

Company replied

Rated 5 out of 5 stars
Verified

If only Royal Mail could and did deliver regular post this efficiently… How did you do it Moonpig - great service 👍🏼👍🏼 Bought and ordered last night c/o your Moonpig website… Delivered by royal... See more

Company replied

Rated 5 out of 5 stars
Verified

I've used Moonpig for years & I love it. It's so convenient, I never forget an occasion with the reminders & I can't always get out to post cards myself so this is wonderful. It's even better now I ca... See more

Rated 4 out of 5 stars
Verified

I find the format quite difficult to understand. I wanted to put a message in…..NOT the handwritten option but couldn’t navigate how to do that. Sent card empty I think. Tried handwriting but don’t kn... See more

Rated 4 out of 5 stars
Verified

The website can be a bit fiddly and I’ve had reminders that I’ve previously deleted reappear, but apart from that I like the wide choice of cards and gifts. I like the options available to personalise... See more

Rated 5 out of 5 stars
Verified

Ordered late as i was busy, like 3 days to the day, eeek. Was very pleased that my personalised card came the next day great timing for me lol. Would recomend and the finished card looks amazing gr... See more

Company replied

Rated 5 out of 5 stars
Verified

It was my Auntie's birthday and I needed to ensure that she got her birthday card for her special day on time. Using the Royal mail tracking method she got her birthday card delivered on time. Not onl... See more

Rated 5 out of 5 stars

They have a good selection of cards that you can order to be delivered the next day (within the UK) great if you have left it to the last minute. I always love getting a photo card a reminder of such... See more

Company replied

Rated 3 out of 5 stars
Verified

Difficult to go between one card and the next, reverted to wrong payment card despite having changed it earlier . Thought I would do my Xmas cards through Moonpig but it’s too complex.

Rated 5 out of 5 stars
Verified

I was reminded I had some free stuff to enjoy having invested in the premium service, and chose to order a birthday card, and associated gift. The whole process was so easy, with loads of choice, and... See more

Company replied

Rated 5 out of 5 stars
Verified

Good selection of cards for all occasions, particularly like the ones where you create your own with photos etc… Go out in the post on time and have extra gifts to include if desired.

Rated 5 out of 5 stars
Verified

Love Moonpig for the reminders and added extra of add ons and option delivery. I'm not good at remembering dates until after the fact even with a calender! I love the ping of my phone to remind me a c... See more

Company replied

Rated 5 out of 5 stars
Verified

I had accidentally placed an order for two seperate dates when i only intended one, got speaking to Matty and he sorted everything our for me to be delievered on the date i meant to order for. Amazing... See more

Company replied

Rated 5 out of 5 stars
Verified

My order was carried out just as I wanted it. It takes the pressure off being able to send a card with a gift and a personalised one at that. The delivery arrived as scheduled. My order was for a 6... See more

Company replied

Rated 5 out of 5 stars
Verified

The experience I had was amazing and it was made clear and understandable. Thank you for being understanding regarding my needs and has helped me to achieve what I had to do. Keep up the good work... See more

Rated 5 out of 5 stars
Verified

Always quality products used so an excellent card and envelope are made. Printing clear, crisp with strong colours. And this time less than a 24 hour turnaround. Now not many businesses can do that.... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered Saturday night as a gift and arrived Sunday morning, beautiful flowers. Was concerned reading their website reviews after ordering but it was perfect and couldn’t fault the service.

Company replied

Rated 4 out of 5 stars
Verified

Easy to use site and was able to upload photo without any issues. Great range of products, although the gifts are pricey and was able to source locally at a much lower price. Have used Moonpig before... See more

Rated 5 out of 5 stars
Verified

Great cards as always, but ordered at 5:40pm on a Saturday evening and all was delivered the following day, Sunday, at 2:30pm. Speediest delivery I've ever had, thank you so much.

Company replied

Rated 5 out of 5 stars

Thanks so much to an excellent 5 star customer service team. I can’t thank you enough for how brilliant you all are and to ensure my order gets sent correctly. The whole team have been amazing. 5 sta... See more

Company replied

Rated 3 out of 5 stars
Verified

Unfortunately, something extra was printed on the inside of my personalised card, but it didn't ruin the card so all good. Happy with standard of card, will always use this site, but just a bit gutte... See more

Rated 5 out of 5 stars
Verified

Your service has seriously made a fantastic impact for my grandson who had managed to achieve his driving theory test. This will have such a positive impact on his future and I wanted to mark the occa... See more

Rated 5 out of 5 stars
Verified

You guys are amazing, been using Moonpig since I moved to New Zealand over 11 years ago, cards and gifts arrive so much quicker , your range of cards and gifts just keep expanding, thank you 😀

Rated 3 out of 5 stars

I have used Moonpig for the past 5 years or more, but just went to get my brother a birthday card-no extras, reguar size. They wanted ten dollars for it! I understand paying a bit more, as the service... See more

Rated 5 out of 5 stars
Verified

I forgot to get a birthday card and just before the event, i quickly ordered on Friday evening and it got here on Saturday early morning which was so perfect and im amazed at the service!! The quali... See more

Rated 4 out of 5 stars
Verified

Cards good but using the website was arduous... maybe it's me. I always feel other people know something I don't when it comes to making choices & completing several steps to actually reach the purcha... See more

Rated 5 out of 5 stars
Verified

It is fantastic how you can personalize the cards with stickers & your own hand writing ..it makes them so special to send !! .. I just wish the American website could offer more gift options like flo... See more

Rated 5 out of 5 stars

Moonpig absolutely delivers on its promise to "make someone's day." The ability to personalise cards with photos and inside messages is fantastic, and the quality is always excellent. I've sent cards,... See more

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Company details

  1. Greeting Card Shop
  2. Gift Shop

Written by the company

Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest


Contact info

4.2

Great

TrustScore 4 out of 5

495K reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours


Rated 3 out of 5 stars
Verified

Its a big nuance that you can’t save…

Its a big nuance that you can’t save your creations for future purchases. I had prepared everything thinking that it would stay there for a least a month… surprise after 7 days all was gone and had to start from scratch. I am not sure why I did them again as I was adamant to purchase from next door stationary but then I did them again… anyway like photobox you should have the option to save your creations in draft from more than 7 days!

October 29, 2025
Rated 5 out of 5 stars
Verified

Very special personalised cards

I was very impressed with how quickly I received the two birthday cards that I ordered. I am extremely pleased with them, especially the photos that I uploaded. Thank you !

October 28, 2025

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