Blablabus Reviews 

I strongly recommend that other travellers avoid this company.

The main issue was that the bus stop stated on my ticket was incorrect.
I went to the exact location provided by BlaBlaCar and waited for approximately 20 minutes, but the bus never arrived.

I then called the emergency number provided on my ticket and spoke to an agent, who told me that I needed to go to a different bus stop. By the time I arrived at the correct location, the bus had already left.

Despite this, BlaBlaCar later claimed that I “couldn’t find the bus”. This is inaccurate and misleading.
The reason I missed the bus was that the company provided incorrect information about the departure location which was stated on my ticket. I followed the instructions given to me.

Even after explaining what happened, BlaBlaCar refused to take responsibility, refused a refund, and offered no meaningful support or solution.

Based on my experience, I would strongly advise other travellers to avoid this company. If you rely on the information provided on your ticket and it turns out to be incorrect, you may still be blamed for missing your journey and receive no meaningful support afterwards.

I have booked my seats in advance, when i went inside the bus a lady was sitting in my seat because another lady was sitting in her seat. When i asked the driver he didnt help and just sat me on a random other seat. Thats sad and bad customer service

Today the 10 of August 2026
Bus N: 3134 from Barcelona at 16:40 to Paris Bercy
Excellent driver Cool and he trying to fix the AC on, very Cool and nice driving
I had a good experience with 💛

I paid €138.48 for a BlaBlaBus ticket, only for my journey to be cancelled the night before departure.

Over a month later, I am still chasing my refund. I have repeatedly been told that the money had been processed and was "on its way," only to later discover that this wasn't true.

Since then, I've received the same generic emails making the same promises, with no actual resolution.

The cancellation was disappointing, but the customer service has been far worse.

Having to chase your own money for over a month, while being given inaccurate information, is completely unacceptable.
I would strongly advise anyone considering BlaBlaCar Bus to think twice.

I cancelled a ticket of 39 euros and they didn’t refund anything. I will try to buy the tickets from FlixBus.

J’ai annulé un billet de bus 39€ et ils ont rien payé pour le remboursement. je vais essayer max d’acheter mes billets sur application FlixBus.

Thanks to FlixBus
Merci à FlixBus

I bought a ticket from Blabla, which they subcontracted to a bus company called Sinbad. After waiting over an hour I could see the tracking for the bus was still very far away and would be at least 2 hours late. They refused to refund my ticket or allow me to transfer my ticket to the next bus arriving. Really crummy to buy a ticket at one company and have them assign it to another one and then refuse to refund you when a bus is 2 hours late. Avoid this company, they are unreliable, and crooks.

In less than two months i had two of the worst experiences in my whole life, all because of Blablabus.

The first one was in april, i had to wait for a bus to Clermont Ferrand in Paris-Bercy 12 in the midnight. The Bus arrived 3 HOURS LATE AT 3 AM.

The second one was that during a trip from Paris-Bercty to Brussels, the company left me stranded in the middle of nowhere on a gas station in Ressons-sur-Mats, and my backpack with my passport were in the bus.

Luckily after that i was able to call client service in time and they sent another bus with destination to brussels for me. They also told me that my backpack was already found, and it was going to be delivered to an office at Chatelet, Belgium (NOTE: they gave me this same information by phone call and via e-mail). They told me to go to to that office the morning after to recover my stuff.

The morning after i went to that office and surprise, they told me that they didnt have my stuff and it was completely lost. I admit that it was my fault to leave my stuff on the bus but it was fault of the company to leave me stranded in that gas station and to lie me saying that they gave my stuff to the office,

I have been trying to solve this problem with the company but via email they told me that they are not allowed to check the security camera recordings. I will never again use Blablabus ever again in my whole life. They have terrible service and their workers have a terrible actitude. Flixbus would never.

The bus left with my luggage, and I never got it back.
I took a BlaBlaBus from Geneva to Milan. The bus was already delayed by 3 hours, and we arrived in Milan at 9 pm instead of 6 pm. My luggage was in the luggage compartment, and as soon as I got off to use the bathroom urgently (the one on board was disgusting), the bus left with my luggage in it.

It was a human mistake. I even filed a lost luggage form about it.

Their emergency helpline didn't work the whole night. There was no staff/office at the station.

The next morning, got in touch with their team, and I was rudely told that they will take care of it, and that there's nothing I can do- they cannot give bus/driver information to me.

Its been a week and I haven't heard from them.

My luggage is gone forever.

1 hour and 41 minutes late...
I missed my train.
Never us Blablabus.

I'm really sorry I didn't read the reviews beforehand.

I had to transfer from one bus to another, and nowhere was it explained that they were going to drop me off in the middle of nowhere. There were no signs, no information, no communication—nothing.

I was stranded with my kids, having to wait until 11:00 p.m. for the next bus at a regular bus stop, basically on the side of the road, assuming that was where I needed to be because, once again, there was nobody I could ask for help.

In the end, I had to get an Uber, which cost more than the train ticket I was originally planning to buy. When I saw BlaBlaBus's fare, I thought it was a good deal, but I guess I got what I paid for.

Terrible experience. Never again. Stick with well-known companies.

AVOID THIS COMPANY.

I traveled on a BlaBlaCar Bus from Tarragona, Spain (Estación de Autobuses) to Perpignan, France (Estación de Autobuses).

I would have given this trip 4 stars, but several issues affected my experience. The bus arrived late, the driver made a couple of unscheduled smoking stops, and there was no information posted at the Tarragona bus station indicating where the bus would depart. The instructions provided by BlaBlaCar simply stated "Tarragona (Spain) - Estación de Autobuses," which left me running around the station trying to guess the correct terminal.

I arrived 30 minutes before the scheduled departure time and never received any notification that the bus was running late. When I asked three different station employees for assistance, they simply pointed me toward the information screens or directed me to the bus operator. Unfortunately, no one was able to provide useful information.

As the departure time passed and the BlaBlaCar app continued to show the bus as being on time, I became concerned that I had somehow missed it. I called BlaBlaCar customer service three times and was only able to reach someone after selecting the emergency assistance option.

Because of the delay, I missed my connecting train in Perpignan. My takeaway from this experience is that if you're traveling with BlaBlaCar Bus, it may be wise not to purchase non-refundable train tickets in advance, especially when connections are tight.

That said, BlaBlaCar does offer affordable transportation and, in some cases, shorter travel times than the train. My route involved crossing the Spain–France border, and traveling by bus seemed to be more efficient than some of the train alternatives. I paid €81.40 for two seats, which I felt was reasonable.

On a positive note, the bus was comfortable, and both the seating area and restroom were clean.

Overall, BlaBlaCar provides good value for the price, but better communication regarding delays and departure locations would significantly improve the customer experience.

Took a very short ride. Booked less than 5 minutes before departure. Very comfortable and punctual.

On 31 May 2026 I departed from Geneve Station to Milan Lampugnano bus No. 1717. The bus stopped in Courmayeur to load other passengers and allow those already on board to use the toilet. I advised the driver I was going to the toilet. Unfortunately, I was shocked when I came back to find the bus already gone leaving me in Courmayeur. My belongings were on the bus!!! I started calling the Blabla customer service but of course they didn't solve the problem. I had to call my sister to wait for the bus in Milan to pick up my luggages and documents. Then I had to look for other solutions buying another ticket to Milan with Flix bus arriving at midnight! Calling the customer service asking for a refund of my new ticket proved to be useless! This experience was a nightmare for a 74 year old woman! Gloria

The bus, arrived over 2 hours late. Notified said lateness 10 minutes before expected times. No one respected their allowed seats, the charging port only benefits the window seater and the whole bus smells like a porta potty.
Got stopped to check passports for over an hour too.
Driver wouldn’t stop for a pee break anywhere on the 6 hours journey because we were already late, even though everyone requested one break.. some have been travelling all night.. going peeing in the porta potty is simply not doable for most as it is absolutely horrifying.. never taking this company again.

The blablacar bus (Metz to Paris) is one of my bad travel experiences and not even one of the charging ports in the bus works.

Buses are always delayed or deleted minutes before departure. No refund, nothing!

Extremely disappointing experience with BlaBlaBus. Due to the delay of their service, we missed our connection, had unexpected hotel and taxi expenses, and went through severe stress during the trip. Our luggage was also lost/stolen.
What made the situation even worse was the customer support. Different agents provided contradictory information and confirmed compensation in writing, only for another agent to later deny it without explanation. The handling of the complaint was inconsistent, unprofessional, and exhausting.
This experience seriously affected our trip and even impacted my mother’s health due to the stress caused. Customers deserve reliable service and honest communication, not false promises and endless back-and-forth emails.
Very disappointed and would not recommend

The bus driver on our bus was not only rude but seriously unhinged! From the moment we arrived, she was deeply unpleasant. She complained loudly that we had not placed our cases in the hold correctly and she barred our way to the bus. As it happened, we had booked our tickets for the wrong day.and were in the process of re-booking when she started behaving in the most vile manner blocking our access and literally assaulting two of our group! A man on the bus dragged her away. I have never in my entire life encountered such a horrendous employee. The security man advised us to contact the police but we wanted to put this incident behind us. We are all in a state of shock!

Really deserves no stars! Communication was appalling, we were relying on the route map we were advised to use and according to it the bus didn’t actually turn up! We were waiting at the stop we had listed on the ticket for almost an hour after it was due to arrive. We complained and told bus had turned up 15 minutes late only and they had notified us! Please please use an alternative way to travel!

I was Going from Prais to Barcelona, First time Choose This bus ,but very Wrong Decision. In ticket booking Thay say me that only 3 Stops But Travel time They Take a 9 Stop ,Seets Also not a Comfort .