Aire Serv Reviews 

William Morales did an excellent job. Friendly, professional and answered all my questions.

Horrible horrible customer service. I scheduled an appointment with them. Tried several times to get them on the phone, emailed them and spoke to a lady that took down a message for me had a simple question about diagnostic fees. No one ever got back to me so I canceled my appointment. If this is how you do business before you even come to my home no thank you

STAY AWAY Bought furnace/ac from Aire Serv 5 years ago that came with 10 year parts & labor warranty. Furnace now needs repair and I tried to claim on warranty. Called Aire Serv and told need to talk to management re warranty claim and someone would contact me. Well, 7 calls later over the next 2 weeks with repeated promises that someone would call and no one did. Doesn’t look like these guys are going to honor their warranty.
I advise everyone to steer clear of Aire Serv.

Aire Serv
STAY AWAY Bought furnace/ac from Aire Serv 5 years ago that came with 10 year parts & labor warranty. Furnace now needs repair and I tried to claim on warranty. Called Aire Serv and told need to talk to management re warranty claim and someone would contact me. Well, 7 calls later over the next 2 weeks with repeated promises that someone would call and no one did. Doesn’t look like these guys are going to honor their warranty.
I advise everyone to steer clear of Aire Serv.
Note The location that installed my unit was gone a year later, a year after another location open in Calgary where I live but it closed 2 years later. Only one location in Canada is left so I posted my review here even though they are not the ones resposible. I would post on corporate parent but cant find them online.

This company is the worst in customer service. We set up 3 different appointments to have our quarterly check done on our units, 3 times they cancelled the day of the visit.
After finally getting them to show up, and as always we “needed” something replaced, this time a capacitor. My husband agreed to the replacement, then the mess started. We found out through our plumbing company that it was evident that the technician hit a pipe leading to the drain to the bathroom on the second floor. It was the biggest mess you have ever seen. The entire sink area (where the pipe was hit exploded and the entire sink area, wall, floors, doors and mirrors looked like a small bomb had gone off.
To make matters worse we called our area Air Serv a “neighborly company”. Who offer 24/7 service has yet to contact us regarding our problem…. We’ve had a contract with them for about 2 years, we cancelled our contract and will find a company that is a little bit more neighborly and a company who can at least contact you when you have an emergency. I have pictures of the disgusting mess they caused. Do yourself a favor and find someone who is ready to respond when you have an emergency and it’s not AIR SERV!!!!

My home warranty company (American home shield) contracts with Air Serv. Air Serv was assigned to our A/C issue as indoor temps were rising. When they arrived, they quickly identified that the unit was low on freon. I asked where the leak was and the rep could not identify or confirm there was a leak. The following week, indoor temperatures began to rise again. Air Serv communicated they would not be out until the following week (we were in an extreme heat warning and I have pets). I called another local company who came out immediately and within minutes confirmed that freon was again low and that there was a size 3 leak. I have no idea why the leak was not identified when air serv came out, showed up, billed me $188.25 to address the problem immediately only to have the same issue present again the following week when temperatures were even higher. This has been a terrible experience from beginning to end.

Our AC died on us just before the most severe heat wave of the season. We called and within 2 hours a tech was at our door, diagnosed the situation and his advice enabled us to have our AC running again soon. We were grateful and so were our 4 animals. Thanks

Andrew and Austin were very professional and knowledgeable. They were able to diagnose and repair the AC unit quickly. I highly recommend them.

i would like to say thank you to Bryson for coming out and fixing my unit he was very professional and very friendly and he knew exactly what to do to fix my unit and he took the unit apart and he gave it a good cleaning so i would definitely give Bryson five stars so thanks again Bryson

We have been using Aire Serv of Sumter for going on 5 years now. They have been nothing but professional and knowledgeable in all our dealings. TJ came out today as our system seemed to be working a full potential. After resetting the heat and cool several times whatever was blocking the system allowed the AC to work at full capacity. Very satisfied Customer as always with Aire Serv.

AIRSERV was recommended by a wonderfull friend a year ago my mini spliter had some problems and recommended this local Air-conditioning co. I called next day in less than 10 minutes repairs were completed service charge done. A year later I decided to install a unit in my bedroom. Called AIRSERV. Next day visit looked at the room made a recommendation gave me a budget that worked for me. Diego and Victor shows up 10:30;am. To my surprise began the installment by 1 pm 3 electricians came installed and turned rhe unit on done by 3:30 pm....wow I'm so excited. On time, totally Profesional crew brand new equipment thankfully happiness in Cathedral City. Thanks again Rafael

Very professional, friendly, polite, knowledgeable. Sent a picture of our technician, Raylen, and let us know he was on the way. After his service, he gave us a printed copy of what all he had checked and cleaned. We now have a twice a year checkup with them.

Charlie with Air Ser was here on June 23.. he was very respectful and professional.. he covered his shoes and was asking all the question and answering all my questions.. I thought he was very thorough and went thru unit in and outside the house.. He explained everything to me and also about the yearly maintenance agreement which i agreed to.. i was very pleased with this service today..

Live in Dalton Ohio don't recommend they charged me $378.00 to put on one boot on my mobile home and had a estimate for another boot to be replaced and the roofing company only charged me $80.00 will not renew my service as a yearly paid customer again.. I'm handicapped lady and $378.00 was a chunk to pay. 😢

First technician came out and said our AC was not broken and that we needed to recycle the unit to get i to come on. Didn't work. Call again they came out and said oh there is no coolant in the AC!!!!! Lies. How could they not see a leak that was present for the coolant to leak out. They told me it might have happened in between visits????? Really????? DO NOT USE THIS COMPANY!!!!!!

Our Heat exchange unit was damaged (unbeknownst to us) and we had no cool air at all. The heat bothers my husband's health so I called several repair places, but no one answed except AireServ. They had replaced our furnace, in the past, so I knew they were good, but didn't know about heat exchange units. Chad was the technician who came the same day I called, found several problems which he repaired, and he had it up and running in just 2 hours. It is working now better than it did when it was installed last year. AireServ, once again gave great service. I highly recommend them.

DO NOT HIRE THIS CLOWNS, NOY PROFESSIONALS
aire Serv on north wales tried to install damaged HVAC equipment which was paid for and was the right fit, but instead they returned equipment and got equipment that was smaller resulting in 89 degrees temp on 2nd floor. Both the owner, Joe Fetko and tech both damaged my ceiling by putting their foot thru two ceilings, the unit was not the right fit therefore causing a huge stain in my foyer as well. The unit immediately malfunction and they have been back 3 or 4 times, this unit was swapped out without our consent or acknowledgement. Poorest quality of equipment used and installation was a joke. Now Aire Serv refuses to acknowledge our complaints and corp is now getting involved. This was either a scam or really screwed up franchise, either way, they are totally responsible for all my damages and to replace out air hanlder in attic so temp can get below the 80's. Truly very disappointed and dont be another senior citizen victim

My AC is not blowing cold air so I called AireServe yesterday, spoke with a human representative, explained the situation, and scheduled an appointment for today (8am-12pm). I make sure to be up and ready. I receive a text saying that I need to call and reschedule. When I call to reschedule, I am told that I was tentatively rescheduled for June 18 (more than a month away) because my situation didn't constitute an emergency. I was then lectured on what does and does not constitute an emergency. When I explained to this new human representative the situation, just as I had yesterday, she became defensive, as it became clear none of this was my fault. No way am I going to trust people to perform maintenance on my AC when they refuse to even give the simplest of service on the front end. Absolutely ridiculous. I'd definitely work with someone else.

Recently Aireserv of Boca Raton fl, was assigned to me by my home warranty company for a central AC repair. My AC was not cooling. Aireserv sent a technician Mauricio S. to repair the AC. He told me that AC was out of refrigerant and had a leak which needs repair and needs new refrigerant. He told me the refrigerant was my responsibility as it was not covered under my home warranty, and I will have to pay him $800 for 10 pounds of refrigerant upfront before he would do any work. I thought that was unethical to demand advance payment, however I paid him $800 so he can start repair. When I checked on the work about 15 minutes later, he was already getting ready to leave. I asked him what repair was done and why he put the refrigerant in without repairing the leak. I was expecting him to fix the leak in the AC coil by brazing /soldering. He said he used a sealant for repair. Sealant is considered a temporary repair or band aid by industry standards. For permanent repair industry standard is brazing /soldering. I told him I was not satisfied with the repair as I feared it will not last and I will be out of $800 for refrigerant. I also can't understand how he figured that exactly 10 pounds of refrigerant will be needed even before repairing the leak and testing the pressure afterwards. He left with my $800 dollars and a temporary repair which was not expected to last. Sure, enough within 5 days the AC was not cooling again as probably all the refrigerant leaked out again because Mauricio never repaired anything, he simply charged me $800 in advance for refrigerant charge/sealant.
I complained to Aire serv about the AC not working and asked them for a refund of my money, I asked them to at least refund me half of my money, they will not.
They refunded only a small portion and kept the rest, which I consider dishonest and a rip- off.
Hope people who read about my experience with
Aire serv and Mauricio S.will be on guard and choose some decent repair company and not get involved with shady AC repair outfits.

We just had Aire-Serv come out to inspect our new HVAC system we bought on September 30, 2025, they called to ask if they could come early to inspect our HVAC system. Ethan S. and Rob P. came and went right to work, they were very thorough, very friendly and knowledgeable. They answered all the questions I asked and explained in depth how my system operated. Very Good Professionals.

I was very satisfied with Samantha Graham.she did a very good job she was efficient, very nice! I was over all over all very satisfied