AZAZIE Reviews 

I ordered 2 bridesmaid dresses from Azazie. I have no issues with how or when they arrived. The items were fine, decent enough material (not amazing, but fine) and arrived in good time. But I wasn't sure which to keep. Eventually decided on one and generated the return for the other, which provided me a shipping label and product authentification form to include in the return parcel. Since then I decided I just really wasn't sure about the second dress that I kept either and that the new collection had some nicer options that I wanted to buy instead. So I decided to try and return this second item from my original order. The online process allowed me to do so and said the return was in process. However, I received no shipping label or product authentification form to include in the return parcel to allow me to actually return the dress. It's possible that I am not allowed to return both items from the same order at different times. I appreciate that. But since the online returns portal allowed me to start the process I assumed I could go ahead. But without the product authentification form and shipping label to know where to send it, I am now stuck. Since starting this process, I have sent an email via their website, an actual email to the customer service team, a message on Instagram, a Facebook message and had a chat with through the online chat. I have either come up against the endlessly useless AI chatbot response, that doesn't understand my issue and therefore can't help, or absolute silence. It seems communication with an actual human who can help me or explain whether I can or cannot proceed, is simply not possible. Unless it seems, I pay an extortionate amount to phone America from the UK. Very very disappointed in their absolute lack of proper customer service and clear avoidance of dealing with people and real problems by hiding behind AI.

We went to an Azazie pop up store in Brisbane which was a great way to check colours and sizing. We then ordered a few options for my bridesmaid dresses which did take a while to arrive but were good quality and exactly as pictured. They made it really easy to return the option we never went with and the refund was delivered promptly. Overall, really good customer service and good quality and variety of dresses in basically any colour and size you could possible want. Highly recommend!

I cannot say enough good things about my experience with Azazie, and especially Alessandra in Customer Support! She was absolutely wonderful to work with and made the entire process so easy.

I had ordered four dresses (two styles in two different sizes) and as soon as the first one arrived, I knew it was the one! Unfortunately, the other three were already on their way, and it was too late to cancel them. Alessandra was so incredibly helpful and made returning them completely stress-free. She even waived all three return fees, sent me the labels and instructions, and took care of everything for me.

She was always SO fast to respond, and every email was genuinely kind and friendly. I never felt like I was being annoying or frustrating, even with all of my questions and changes. She truly went above and beyond and made the whole experience wonderful.

And I absolutely LOVED my dress! It was beautiful, I felt amazing in it, and I got so many compliments. I’m so grateful to Alessandra for making such an important purchase feel so easy and positive. She is seriously amazing and deserves all the recognition! ❤️

Myself and my friend ordered 6 try on dresses each (12 in total) and initially was very impressed with the quality and the service with very quick shipping. We picked a dress we loved so went ahead and ordered the exact dress just in a different colour. However when the dress arrived the quality was completely different (awful, very poorly made) and there was added elements that weren’t on the try on dress. The mesh was see through and the built in bra (which was not on the try on) was very poor quality. I contacted Azazie through their live chat and their customer service was not the best. I added lots of extras (ties, pocket squares etc) but will be returning my whole order.

Good Company in US for clothing. Ordered online. Arrived in good condition. AI handles returns. But you can contact Customer Service separately by email. They replied and helped. No problem with returns and monies refunded immediately upon receipt of item returned. No hassle at all.

Emailed to say the parcel had not arrived, well it was left outside my property and not there when i returned from work. Emailed them back what they requested to initiate replacement or refund. Not heard a thing from them since. AVOID

Don't buy from them
I placed an order over a month ago, and the order status is still unchanged. The promised delivery date has not been respected, and despite repeatedly contacting customer service, I have not received any clear information or solution.

Most of the time, you are dealing with a bot that provides no useful assistance. A human customer service representative is apparently only available from 5 PM CET.

Even when you finally manage to speak to someone, the response is always the same: “I’ll check with my team and get back to you.” And then you’re left waiting again, with no concrete update.

At this point, I still have no clear information about when my order will actually be shipped or delivered. Very frustrating experience and extremely poor customer service.

I purchased two dresses, Unfortunately, the two dresses did not fit properly. One was too tight, and the other was missing a strap, making it impossible to wear.
I contacted customer service, and Kathrina handled my concerns. She apologized for the inconvenience, and responded to my messages quickly. I provided the pictures and other details requested for the return and refund, and the very next day, I received an email with the return process .

I’m very happy with the way Kathrina communicated with me throughout the process. She was professional, helpful, and made everything so easy.
Once I receive my refund, I will definitely order again. This time, I understand that the size chart doesn’t match my usual size, so I now know what size to choose for my next order.

Thank you, Kathrina, for a job well done. I truly appreciate your help in processing my returns and for making this experience a positive one.

Awful customer service and workers. Would never recommend to anyone

I felt I have to leave this review as I really want to give Lesley a really big thank you. Throughout my whole Azazie experience she has been amazing and so so helpful. 

I ordered a few bridesmaid dresses and kept one in the end. My friends wedding is two weeks away and two buttons fell off the dress and I was panicking so I emailed customer service and even though it’s over the returns period I’ve been able to return the dress so thank you so much. 

I’ve luckily been able to buy another dress in a similarISH style that came the next day and fits great too.

Thank you again Lesley for going above and beyond!

Poor Quality, Awful Service.

We ordered 4 dresses for bridesmaids and paid around £20 extra for faster delivery, on top of standard delivery. It's charged per item even though it's coming from the same place. It all seems to come from China, so took a while to arrive...
I also bought pocketsquares, ties, and Cufflinks- it was supposed to come in a gift box together, but no, they came in different packages at different times, all in clear plastic wrapping (the same way products are sent from Factories, i.e. cheap, unpresentable).
I paid another £20 for fast track delivery, on top of the standard delivery charge for the ties etc.
Due to the poor quality is like to return these products but they say each item is around £5 to return.. the ties were around £10 each, plus about £6 each i spent on the supposedly faster delivery for them.. what a joke!
They are not interested in customer satisfaction and just want to make profit on any silly decision they make.
Avoid this company. If I had read these reviews before I'd have known to steer clear.

£15 for a return of items that don’t fit is ridiculous. If the website advised to go up the size from measuring, wouldn’t be a problem. I measured my nephew before ordering it and it didn’t fit! I dread to think what my nieces will be like and then I’ll have to pay for that to be returned to. Not impressed at all.

I would defo advise to go up a size and to expect high return price if it doesn’t fit.

Update from today - 25th of August - I got a refund of £83 - the suit was £109 - This is -£26 - so I got charge for each item even though it was a suit. I then got deducted for a coupon? Which I have no idea which they mean my a coupon as the suit was still £109 with slight discount applied.

⭐⭐⭐⭐⭐ Absolutely Wonderful Experience – Highly Recommend Azazie!

I had such a fantastic experience with Azazie and couldn’t be happier with both the dress and the customer service!

The dress itself is absolutely beautiful. The quality is excellent, it feels very well made, and the color looks exactly like it did in the photos online. I was genuinely impressed when it arrived.

What really made my experience exceptional, though, was the customer service. You initially connect through the AI support, but you can easily request to speak with a real person. I was then connected with an absolutely wonderful customer service representative who went above and beyond to help me with my situation. She was incredibly kind, understanding, accommodating, and genuinely committed to finding a solution. I had a fairly significant issue that I wasn’t sure could even be resolved, but she managed to make it happen — and I’m extremely grateful for the support I received.

Throughout the entire experience, I really appreciated Azazie’s transparency, communication, and willingness to help. It made me feel truly valued as a customer.

I’m incredibly happy with the quality of my dress and with my overall experience. I can wholeheartedly recommend Azazie and would absolutely order from them again! 💕

I ordered a dress that was ready to ship and one that was on clearance for another occasion. My package was shipped out quickly but I only received one dress. Warehouse claims they sent two and a garment bag in a small boutique style mailer. Both my daughter and my son are getting married less than 6 months apart and there have been a total of 7-8 dresses purchased and they want to offer me a remake because now the dress that was ready in 4 days is no longer a ready to ship. I even asked for the same style in a slightly different color green because it was now ready to ship and was told I either have to have them remake the dress I ordered or I could pay full price for another dress and then I can get a 50% refund on the one that never made it to me. I have have screenshots of the package the FedEx driver dropped off and you can clearly see two dresses were not in there. Not sure why they could ship the two other dresses from my last order in boxes separately but combine two dresses and a garment bag into one mailer. Good to know this is the last wedding this year but not the best outcome. I don’t recommend if you are in a tight timeframe.

I had a fantastic experience getting a flower girl dress to match the bridal party.

My order came slowly (I ordered months in advance) and I had some customizations done.

In the end, it was great quality material and it was exactly what the bride wanted.

I did NOT utilize customer service or support.

Ordered a flower girl dress, size was spot on, dress is lively, communication was excellent arrived on time. Well packed.
Will order again from here.

Don't even want to give them 1 star.
Ordered 4 dresses my bridesmaids are UK size 12 and 14 ordered the azazie Debra in two size 14s, 1 size 12 and 1 size 16 none fit at the back where it zips up these in my opinion are not UK sizes at all. But this isn't even the issue my issue is the returning and refunding.
Returned all 4 dresses within the timescale they give for returns had confirmation that all have been received at the warehouse and are being checked in. I've had 1 refund and I'm still waiting 3 I've had confirmation that the other 3 were received on 1st July 2026 at the warehouse and would take 4-6 business days but nothing has happened since then. I've contacted customer service and they are now ignoring me when I ask for an exact date I'll receive the 3 refunds. I'm currently £255.15 out of pocket. If your planning on ordering so many and returning ones that may not fit I would not bother id only buy from here if your 100% certain you're going to keep the outfit. I will not be ordering from this site ever again as I believe they scam you.

Azazie Australia- A8 is about an Aussie 8 (site is incorrect, its not an Aussie 12). I went up one size on their sizes and it is a comfortable Aussie 12 (not 14) based on my other clothes. Service was good. Timely arrival. Colours of shawl and mens set matches. Very happy with second attempt at getting dress.

I ordered a dress for a performance and after receiving that and experiencing the quality and how amazing Azazie is as a company I now own 9. Most are formal dresses, one is a 2 piece mini wedding dress I bought for a white party. I dont have a critique of any of those dresses or my experience purchasing them.

Website says they offer refunds for returned dresses, presumably so one can try on a dress and make sure it fits before making a final decision. What they don't tell you is that they only give you store credit. So, when I bought 3 styles of dress to decide which looked better on me, I got 2 dresses worth of store credit instead of a refund. Absolutely furious.