Missacc Reviews 

10,260
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 5,355 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its user-friendly navigation and the extensive selection of dresses, colors, and detailed product information. Many people found the ordering process simple and straightforward, especially valuing the custom sizing options provided without extra cost. Consumers frequently commend the excellent product quality and the beauty of the dresses, often receiving numerous compliments. However, some customers noted challenges with returns, describing the process as difficult and costly. A few people also found that custom-made dresses sometimes did not fit as expected, often being too large, and that material quality or colors occasionally differed from website descriptions.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful dresses, good material,... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process simple and... See more

User experience

Customers had positive experiences with user experience, finding the ordering process simple,... See more

Website

Reviewers mention positive feedback about the website, with many highlighting its ease of navigation and... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the good material,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Being able to custom order your size at no additional cost is great. This is the second dress that I am ordering from Missacc and the first one was beyond my expectations. It is so much material a... See more

Rated 4 out of 5 stars

Couldn't change color after placing in cart. I had already entered my measurements and info and then I realized that I accidently chose ivory instead of white. I was unable to change the color, but ul... See more

Rated 4 out of 5 stars

Good material, craftsmanship is good as well .soma beads were loose but can be reinstalled.quality gd the burnt orange a bit brighter than expected.

Rated 4 out of 5 stars

It was very easy to move around the website and there is a huge selection of dresses and colors to choose from. Reading the return policy is a must. The reviews on returning an item make you think t... See more


Company details

  1. #4 of 18 best companies in Dress Store
  2. #4 of 12 best companies in Bridal Shop
  3. #6 of 9 best companies in Wedding Service
  4. #2 of 7 best companies in Wedding Store

About Missacc

Written by the company

Missacc, established in 2017, is an online boutique specializing in wedding and formal dresses. We are devoted to providing women with an endless variety of timeless gowns and dresses that make their formal and special occasions unforgettable.

At Missacc, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

We provide our customers with a wide range of high-quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses, and prom dresses will be presented to our customers with unique style, tailor-made design, and attentive service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.4

All reviews

(10,260)

5,847 reviews in the last 12 months

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Rated 1 out of 5 stars

Dont order the custom sizes, order your actual dress size!!

Me and my sister also my sister friend ordered the chiffon scoop neckline dresses from here, dress its self is lovely, good material,
We all sent in custom sizes as this is free to do and all dresses came far to big, maybe if one was big then could put it down to a mistake but all 3 being wrong thats not good, so I had to then go and pay more money to have my dress altered, I approached the company and told them the issue and was told they sent the dress to my size and basically wouldn't do anything about it, they do not refund for custom made, I do understand that, I asked for maybe a partial refund as I had to now get it altered and I was offered £8!! Absolutely shocking, my sister and her friend have had theirs altered too at extra cost, what is the point in offering custom sizes if you do not do it properly, 1 star for this as the customer services where not very forthcoming,
I do stress the dress is well made and nice material, I did put a review on their page directly but they have no published it, obviously dont want bad reviews, shame as I would of bought from here again but I wont in future,

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

This is not a British company you…

This is not a British company you return your item to china and it's a scam .. the dress was not like the picture it was heavy bulky and a very bad fit . I returned the item at a cost of 32 euro on the 12th of June .. now they want money for tax . I am going to report them to the Chinese authorities as soon as I can get my friend to fill out the form as it is in Chinese.. avoid this company .. jokers !

June 12, 2026
Unprompted review
Rated 2 out of 5 stars

Absolutely beautiful dress!!!!!! But if too small, you have to KEEP IT!!!

Absolutely beautiful dress!!!!!!! Things to KNOW when you order from this company:
1. Order a size up. I wear 10-12. I ordered 12. Too small!!!!
2. Measure, Measure, Measure! Then still order a size larger than usual.
#. Returns will have to be mailed by you to China. That cost 3 times the cost of the dress. If you order you will have to keep it, donate it or resell yourself.
Again, Beautiful dress, fabulously made, YOU ORDER YOU KEEP!

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

Customer service was terrible

Customer service was impossible to reach and when they do respond it is once a day. We are going in loops I ask for them to cancel the order like 2 days after I ordered that is still processing. I wanted to order a different dress on their site. It's been a week and we just keep going in circles. It's almost like they are waiting for the window to close so I can't cancel it. So I guess im stuck with two wedding dresses. I have never dealt with such frustrating customer service.

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

The site is very easy to order from

The site is very easy to order from. I received things from them before, and everything comes as stated and packaged very nicely. Not a big fan of their return policy so you need to make sure that what you want is really what you want.

July 22, 2026
Rated 5 out of 5 stars

Sorting is great

I like being able to sort styles by a variety of ways. In newer styles where all the colors may not show in the options, the sort allows you to look at other styles of the same material and imagine it on the dress of your choosing. Being a senior, being able to use the custom option may save me from an ill fit when it arrives.

July 22, 2026

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