AZAZIE Reviews 

If you purchases a dress, they will send a used, damaged, and extremely wrinkled and deformed dress. I’m so disappointed. The at home try on dresses were better quality than when you actually decided to purchase a dress. The wedding I’m attending is in less than 3 weeks and I keep emailing them to please send me one rush shipping and a return label for this dress and their customer service will talk in circles and waste time and only offer a $25 refund. Now I’m stuck trying to find a new bridesmaids dress with only 3 weeks and no time for alterations. I highly advise not to trust this company to purchase anything whatsoever.

While I didn’t end up keeping the dress I purchased as it was too small (and ordered according to my accurate measurements so unsure why it didn’t fit, they must run small), I must commend Azazie for their customer service. During my initial try on, the eyelet hook at the back popped off as it wasn’t sewn on very securely, and I was petrified I wouldn’t be able to return it. I have limited time and a limited budget to find a bridesmaid dress and couldn’t afford to lose what I’d paid for this.

Fortunately, Azazie recognized my concerns and issued a full refund upon return, saving me further stress and expense during an already stressful/expensive time. It did take them a little while to come back to me, but working in customer service myself I appreciated their consideration and confirmation of the full refund as soon as they could.

I would reorder in the future despite this dress not fitting, safe in the knowledge they will be supportive and resolve any issue.

I ordered three try-on dresses at £15 each (£45 total) and decided to keep one that I loved. After purchasing it, I carefully stored the dress in its original packaging and didn’t take it out again until about a month later, just a few days before my wedding. When I did, I discovered that the seams had come loose and the dress was essentially ripped.

I contacted customer service and, to their credit, they were helpful and I did receive some compensation. However, discovering this issue only days before my wedding caused a huge amount of unnecessary stress.

One thing I was not aware of when ordering is that try-on dresses have already been worn by other customers. Perhaps I wrongly assumed they would be sent brand new, but I feel this should be clearly stated. Had I known they were previously tried on, I may not have chosen this option due to concerns about marks, smells, wear and tear, or damage.

I also don’t feel the pricing structure is fair. Customers are not offered a genuine discount on try-on dresses. While there is a complimentary 15% discount if you purchase one of the try-on dresses, this doesn’t feel like much of a benefit when anyone can already receive 10% off simply by signing up to the website. Since the £15 try-on fee isn’t refunded or deducted from the final purchase price, the overall saving is minimal.

I am disappointed to have spent hundreds of pounds on a service that wasn’t fully explained. The dress itself is beautiful, the fabric quality is lovely, and the customer service team did their best to resolve the issue, which is why I am giving 2 stars rather than 1.

As feedback for future improvement, I would suggest:

* Clearly stating that try-on dresses are not brand new and may have been worn by multiple customers.
* Explaining that minor marks, scuffs, wear, or damage may be present.
* Offering a more meaningful discount on try-on dresses, particularly if customers are purchasing dresses that are not in brand-new condition.
* Extending the return or warranty period for bridal purchases, especially when customers can provide proof of their wedding date.

Most brides purchase their dresses months in advance. In my case, I only tried the dress on when it arrived and then didn’t take it out again until three days before my wedding. As a result, quality issues that aren’t immediately obvious can easily go unnoticed within a 10-day return window.

If try-on dresses are not going to be clearly labelled regarding their condition and potential quality issues, then the returns policy and warranty period should be extended accordingly.

Overall, the dress was beautiful, but the lack of transparency around the try-on process and the issue I experienced left me feeling disappointed.

I was really sceptical about ordering from Azazie but the quality is fab for the prices you pay. I would recommend attending a pop-up event which they hold across the UK to get a feel for sizes as they do come up small. They have a great selection of sizes and also have maternity dresses. Just make sure to read the info about return timeframes for the different types of dresses as they don’t give you too long. You do have to pay a small postage fee for returns too.

Could not fault customer service. Had an issue with a return but Jasper and Lizzie were quick to respond and keep me updated via email and got it sorted out.

The site advertises different fabrics and I placed my order for satin I received 100% polyester. I reached out to the vendor and they sent me an email stating all their dresses are polyester. Why advertise satin when they only make polyester dresses? The dress is not worth it. You can get a polyester dress from Amazon for half the price.
Do not waste your $$$. Not worth it

Avoid at all cost.. nearly 3 months been going on for a refund for my daughter dress for my wedding. 4 different times they’ve emailed me saying refund has been processed and once they’ve agreed the charge back on the bank.. beginning of March this has gone on for and still no refund. Absolute scam. They’ve now not replied for the past 2 weeks shocking and vile customer service

Good customer service!

Making the same dress in a bigger size does not make it plus size friendly. Also had to order the bigger dresses because they weren’t available for try on in my size. Then my money got refunded to a gift card and not my credit card. When I tried calling to get this straightened out I was on hold for 20 minutes and then hung up on. Absolutely horrendous experience with this company unfortunately. Wouldn’t recommend and wouldn’t utilize for my own wedding

Addendum: once I reached out through email, they did resolve the refund issue and did refund my credit card promptly and professionally

The dresses are absolutely incredible quality, I would say they come up slightly bigger so if you’re in between sizes to go for the smaller one. My bridesmaids are both tall too so I’m really pleased the length was there for them - if you’ve got shorter bridesmaids you may need to get the dresses tailored.
The customer service (once I got passed the AI generated response) was really good and they really do go all out to help you.
Unfortunately I wouldn’t be able to give 5 stars is for 2 reasons. One being that the colour of the dresses was so different to what is shown on the website. I did order swatches before hand which is when I realised. Thankfully I did like the colour but it wasn’t what I had originally planned (pistachio is the colour I ordered, so the other colours might match better). The second one is that when you first contact customer services, you first get an AI generated response, which in my case did not understand my situation and gave quite a frustrating response, however I did ask for it to be reviewed further, and when it was, they were super helpful (specifically Lehyl - vert helpful and kind)
Overall, I would recommend Azazie for bridesmaid dresses, however I would keep in mind to order swatches first and to prepare yourself for an AI response if you need to contact customer services.

The dress arrived dirty, with sand, covered in hair and poorly finished. In other words, it was used.

The customer support is great when it comes to selling, but when there are problems with the product they simply don’t respond.

Although the dresses feel lovely, I had an issue with the quality of my dress as the zip was really bumpy and it's almost impossible to get hold of them, no reply to emails for months, 2-3 hour wait to talk to someone on the live chat then once you get through they ask you to email and don't reply, it's a shambles

I ordered a dress 19th of May, but I have never received a order confirmation. I wrote to the team about the problem, due to the fact that they already withdrawal the money for the order.
They keep asking for the order number, that I can not give them, because of the missing confirmation. Now they ask if I used another email adress, which I can't.
I only ordered from the company because I wrote good reference, but now I'm considering reporting them for fraud, since they are subject to EU legislation with me, since I can see that the money has been sent to Dublin.

They now say to some of their costumers that we have typed our email incorrectly, but with autocorrect it isn't possible to do that, and I always check my information before confirming my order

I had a wonderful experience with Azazie. I ordered my wedding guess dress online, and it was both affordable and delivered quickly. The dress exceeded my expectations the fabric was high quality, it was comfortable to wear, and it looked incredibly elegant.

I received so many compliments, and I couldn’t have been happier with my choice. I highly recommend Azazie to anyone looking for beautiful and well-made wedding dresses at a great price.

I placed an order for a bridesmaid dress on May 16th, after 3 days I still did not receive a confirmation email with my order number, but they had processed my payment method for $180. I still have not received my order, or any correspondence after multiple attempts to contact customer service via email, phone call, text bot, etc.
after sitting on hold for over 20 min two separate times, my phone call was disconnected, and my emails have gotten zero response. I have had to unfortunately start a transaction dispute with my bank.
Unfortunately due to the rest of the wedding party getting their dress and colour combo from Azazie, I am forced to try and order again while awaiting a refund, or any correspondence from the first order.
I highly recommend not using this company if you can avoid it. It’s been nothing but weeks of them ghosting and no communication. I would give this no stars if I could.

While I appreciate the reply from the company and will take responsibility for mistyping my email address, the fact remains that this was never followed up after multiple call attempts, and zero replies to my emails (which came directly from my account, so no chance of a typo). Two weeks of anxiety over a minor issue because your customer service team sucks.
I still stand by one star

Chris in the customer service team dealt promptly with every email I sent. He is very professional and polite. I felt a valued customer and will continue to use their site until we purchase the bridesmaid dresses. Fitting can be a bit tricky, Chris has been very understanding and helpful. It has been a 5 star experience. Thankyou Chris

Very disappointing experience with Azazie.

The dress quality did not match the photos or expectations, and I needed alterations immediately after receiving it. The biggest problem, however, has been the return process.

Customer service repeatedly failed to provide the correct return label and eventually stopped responding completely. I was expected to risk sending the package at my own expense without any guarantee it would be accepted.

This has been extremely frustrating and stressful. I would not order again based on my experience.

I never received what I ordered for my friend’s wedding, and to fix it they gave me a 10 percent coupon that expires in a month.

I’m so frustrated! This website is a joke . They never respond and help you out and just take your money . I’ve reached out to
Customer services at least 3 times and got nothing back . I ended up having to go buy another dress and now am out money . The dress was damaged and I sent pics and never could get a response .

I ordered a dress for my sons baptism in april. I ended up having to return it since i did not like the style on me. I returned it on April 22nd and have still not received my refund yet. I contacted them via email and they said
My refund went through May 5th and it could take 10 days to fully process. It has still not been refunded. I tried calling their customer service number- which i was on hold for 20 minutes and then they proceeded to hang up. I then sent another email and still have not heard back- bottom line save yourself the headache and dont order from this company.

Vrian from Azazie customer service was extremely helpful when my dress never got delivered due to an issue with my address. He helped me to identify the issue with my order promptly, provided me multiple options on how to replace my dress, and responded to all of my emails quickly and respectfully.