AZAZIE Reviews 

I was extremely disappointed with my experience. I originally purchased a bridesmaid dress well in advance because I like to plan ahead. Unfortunately, I later became pregnant and needed a maternity dress instead. While I understand that the original dress was outside the 30-day return window and therefore not eligible for a refund, the situation only became more frustrating from there.

The maternity dress I ordered did not fit properly, so I had to exchange it for a larger size. Instead of receiving a refund for the returned dress, I was issued store credit. As someone who only needed a dress for a specific wedding, store credit is essentially useless to me. I have no reason to make future purchases from a bridal shop, so being forced into store credit felt unfair and incredibly frustrating.

Life circumstances change, and pregnancy is certainly one of them. I felt there was very little flexibility or consideration for my situation. While the staff may have been polite, the return and exchange policies left me feeling stuck with money tied up in a store I have no intention of shopping at again. Unfortunately, because of this experience, I would not recommend this shop to others.

I ordered a couple of dresses and chose the rushed delivery iption as i wanted the dresses to be here in good time so that i could have them altered if necessary. The dresses never arrived, infact to this day they still havent even been shipped but yet, this is now 5 weeks ago. My money has been taken and the will not cancel the order and refund my money.

I recently purchased two dresses from this website. The sizing is very strange with all of the A's, however, I was sure to take my measurements before purchasing.
I ended up having to purchase two dresses as the first dress did not fit... but then neither did the second, larger size. At this point I gave up.
Attempting to return the dresses has not been easy. I requested the return labels, not realising I would have to find somewhere to print them myself (they did not provide a barcode to scan at a returns post, you have to print it yourself). Not easy when you don't own a personal printer but fine.
However, I noted there was a returns charge from the UK of £4.99 for a dress. Again, not a great way to keep a customer, but fine.
As I paid in installments, I made two seperate payments to Azazie of just over £32 each. Meaning a total of £64 minimum. I understood a total of £8.98 would be kept from my refund by Azazie as this is the cost to return two items from the UK. What I did not expect, was receiving a total refund, both dresses included within this, to be £21.09.
I am very interested to know where the remaining £34.65 is? I have reached out to their customer service team who I am sure will find any and every excuse not to refund what I am owed.
The shipping fee (which I am sure will not be refunded) was only £3.99 for each dress. So even with that in mind, my refund total should at least be £26.67, not £21.09 for TWO DRESSES.
I will NEVER purchase from this company again, they purposefully make returns difficult to find, understand and do. And when you finally have the chance to send it all back, they keep most of the money for themselves.
I would recommend that you avoid this company because should you need to return something, they will keep your money for themselves.
Disgraceful.

My dress is late and nobody can give me any anawers. The shipper( with a valid shipping code) knows nothing and Azazie says to contact the shipper. WHERE IS MY DRESS??
SUsan

When we started looking for a prom dress Azazie had the exact one that met my daughter’s requirements but I was reluctant to order it. What if I couldn’t return it? What if it took ages to arrive? What if the quality wasn’t great? How can the have all the styles and all the colours? What if it’s a scam?
So we ordered about ten different dresses from ten different places.. ASOS, Coast, Reiss etc.. we went to the fancy (extortionate!) prom dress shops but nothing hit the mark. So I bit the bullet and ordered the Azazie dress.
Yes it did take ages to come but when it arrived we were blown away. We had been very careful with the measurements and it fit like a glove, it didn’t even need taking up. The quality and material were amazing. It was perfect. Best of all it was less than £100.
Obviously we didn’t have to do a return so I can’t comment on that but I would definitely order from them again. My daughter had her prom last night and looked stunning!

I ordered the Amyra dress - custom size - and it is just wow! Better than expected really. Very high quality material :) The shipping took like 4/5 weeks but i already knew it would take so long before placing the order.

Good rapport between quality and price and excellent customer service. Would recommend!

I highly recommend Azazie⁠ to anyone looking for beautiful dresses and excellent customer support. Thank you for providing such great products and service! ❤️I am very happy with my experience with Azazie. Their dresses are beautiful, well-made, and available in a wide variety of colors and styles. The fit was great, and the quality of the fabric exceeded my expectations. The attention to detail and craftsmanship made the dresses look elegant and feel comfortable to wear, what impressed me the most was their outstanding customer service. The team was friendly, professional, and quick to respond. They went above and beyond to make sure I was satisfied and had a positive experience.

I was really impressed with Sharmaine's customer service, there was a short delay in response and she apologised for this and made sure my issue was dealt with promptly and made it very clear what the next steps were. I had a family issue which caused a delay in my actions and Sharmaine was so understanding and even sent her condolences saying she hoped my family issues are all well! Brilliant, caring service and will definitely be purchasing the final dresses after trying the at home try on dresses, brilliant service from her! Thank you again Sharmaine

Careful because the team might ruin your event by giving the WRONG address to the delivery crew. Not letting you change the address of course, that would be too easy. When you write to them asking what you should do when THEY got the wrong address even if YOU put the right one, they don’t bother to answer you. So don’t buy there if you don’t want your EXPENSIVE clothes given to strangers 😹

Extremely disappointed with my experience.
My first order arrived in the incorrect size, despite ordering carefully for an important event. While I eventually received a refund, the mistake caused unnecessary stress and inconvenience.
I decided to give Azazie a second chance and placed another order for my bridesmaid dress, paying extra for express shipping as my sister's wedding is on 20 June. Unfortunately, my order is still showing as not shipped, leaving me extremely concerned that it will not arrive in time.
As someone living in a remote area of Western Australia, shipping delays have an even greater impact. I specifically paid for express delivery to avoid this situation, yet I am now facing uncertainty once again.
A bridesmaid dress is not just another online purchase—it's for a once-in-a-lifetime family event. After experiencing both an incorrect order and now potential shipping delays, I am very disappointed with the level of service and communication provided.
I hope Azazie takes responsibility for these issues and improves its quality control and customer service processes moving forward.

I ordered my wedding dress on the 12th of April and received it in perfect condition on the 4th of May. I live in Denmark so I was really nervous about the whole process but everything went so smoothly and I received updates regarding the shipping and could also follow my order on the website.
The dress was beautiful and amazing quality for the price. People couldn’t believe it didn’t cost more. Literally this was my dream wedding dress and I felt SO beautiful.

I ordered a dress which fits completely differently than on the picture. Not flattering at all, the fabric seems completely different. I feel like I've been scammed.

I have bought multiple things in the sale from this website and know these are non refundable, the sizing is absolutely shocking! My bridesmaid who is a UK 8/10 couldn’t fit into a size 18 from this company. This made us travel 4 hours down to Liverpool for the “pop up”
We arrived first thing, first people in the room actually! the selection was shocking, definitely not as described via the website or email. There was maybe one dress in the colour I was looking for and no other designs. I was hoping to see the colour I was interested in, in different materials - there was no opportunity for this.
I then thought they would have swatches available of all the different colours and materials, again this was not the case!
When asking staff about this not one of them knew what they were talking about and quite frankly extremely rude, as a member of staff was talking to us another member of staff approached and starting aggressively discussing how she was working alone down at returns and needed someone to do something - very unprofessional.
So this was a very wasted trip, wasted a full weekend, fuel money, parking money and hotel money all for disappointment which has now made me not want to order from this website when I was originally very keen.

The best mass produced bridal shop.
I bought quite a few dresses from this company in preparing for my best friends wedding (I was MoH). Tried some early styles and then bought again my final selections once I knew my correct sizing. Yes, the P&P and returns can be costly so the "try before you buy" options are great and I would even advise getting the swatches first off too to ensure the correct colour.

Everything about their process is clear on the website and the quality of the dresses were sensational. I even bought the matching tie for my partner from Azazie.

Do not buy from Stacees or Flormiss, I'll be using Azazie every time.

The dress arrived with a zipper that would not unzip especially by the gathering under chest. It also had several tiny snags so disappointing. We tried the chat but AI answers were extremely frustrating. Finally we called the Call Center and got Allysa who was Fabulous!! She took her time answering all our questions. Helped us return the dress in a super easy manner at Ulta Beauty and reversed the charges. We have ordered the same dress again and hope we have better luck next time. Giving a four rating due to her extraordinary service!

If you purchases a dress, they will send a used, damaged, and extremely wrinkled and deformed dress. I’m so disappointed. The at home try on dresses were better quality than when you actually decided to purchase a dress. The wedding I’m attending is in less than 3 weeks and I keep emailing them to please send me one rush shipping and a return label for this dress and their customer service will talk in circles and waste time and only offer a $25 refund. Now I’m stuck trying to find a new bridesmaids dress with only 3 weeks and no time for alterations. I highly advise not to trust this company to purchase anything whatsoever.

While I didn’t end up keeping the dress I purchased as it was too small (and ordered according to my accurate measurements so unsure why it didn’t fit, they must run small), I must commend Azazie for their customer service. During my initial try on, the eyelet hook at the back popped off as it wasn’t sewn on very securely, and I was petrified I wouldn’t be able to return it. I have limited time and a limited budget to find a bridesmaid dress and couldn’t afford to lose what I’d paid for this.

Fortunately, Azazie recognized my concerns and issued a full refund upon return, saving me further stress and expense during an already stressful/expensive time. It did take them a little while to come back to me, but working in customer service myself I appreciated their consideration and confirmation of the full refund as soon as they could.

I would reorder in the future despite this dress not fitting, safe in the knowledge they will be supportive and resolve any issue.

I ordered three try-on dresses at £15 each (£45 total) and decided to keep one that I loved. After purchasing it, I carefully stored the dress in its original packaging and didn’t take it out again until about a month later, just a few days before my wedding. When I did, I discovered that the seams had come loose and the dress was essentially ripped.

I contacted customer service and, to their credit, they were helpful and I did receive some compensation. However, discovering this issue only days before my wedding caused a huge amount of unnecessary stress.

One thing I was not aware of when ordering is that try-on dresses have already been worn by other customers. Perhaps I wrongly assumed they would be sent brand new, but I feel this should be clearly stated. Had I known they were previously tried on, I may not have chosen this option due to concerns about marks, smells, wear and tear, or damage.

I also don’t feel the pricing structure is fair. Customers are not offered a genuine discount on try-on dresses. While there is a complimentary 15% discount if you purchase one of the try-on dresses, this doesn’t feel like much of a benefit when anyone can already receive 10% off simply by signing up to the website. Since the £15 try-on fee isn’t refunded or deducted from the final purchase price, the overall saving is minimal.

I am disappointed to have spent hundreds of pounds on a service that wasn’t fully explained. The dress itself is beautiful, the fabric quality is lovely, and the customer service team did their best to resolve the issue, which is why I am giving 2 stars rather than 1.

As feedback for future improvement, I would suggest:

* Clearly stating that try-on dresses are not brand new and may have been worn by multiple customers.
* Explaining that minor marks, scuffs, wear, or damage may be present.
* Offering a more meaningful discount on try-on dresses, particularly if customers are purchasing dresses that are not in brand-new condition.
* Extending the return or warranty period for bridal purchases, especially when customers can provide proof of their wedding date.

Most brides purchase their dresses months in advance. In my case, I only tried the dress on when it arrived and then didn’t take it out again until three days before my wedding. As a result, quality issues that aren’t immediately obvious can easily go unnoticed within a 10-day return window.

If try-on dresses are not going to be clearly labelled regarding their condition and potential quality issues, then the returns policy and warranty period should be extended accordingly.

Overall, the dress was beautiful, but the lack of transparency around the try-on process and the issue I experienced left me feeling disappointed.