AZAZIE Reviews 

I ordered my dress from Azazie and it has been a nightmare! They have the worst customer service I have ever encountered. I ordered a few try on / sample dresses and they allowed me to order them and then cancelled multiple times because they were not ACTUALLY in stock as it said on the website. I was finally able to try two dresses and ended up custom ordering one in my measurements. When I received the dress, one of the straps (that come in a separate small bag) was missing. I emailed them, assuming it would be very simple and they would just send me replacement straps. Instead, they are gaslighting me and telling me the Lorena dress is not supposed to come with straps and they refuse to send it. They said the one strap I received must have been an accident and goes with a different dress. The sample try on dress came with straps. I only ordered this dress because it had straps. The photos on their website show the model wearing it both with and without straps; people have reviews posted with straps. It makes no sense that they would try to pretend they simply do not exist. This is so stressful because the dress does not stay up without them. The company will nto let you return or refund a dress with custom sizing. This company treats its customers so horribly.

Update: Azazie has reached out in an attempt to rectify the situation. I have high hopes that I will have the dress in its entirety by my wedding date.

melody with AZAZIE changed my terrible experience (late packages, dirty used dresses when purchasing NEW, and broken dresses) from a very negative disappointing bridal journey to easy! She sent me every single update when I reordered my dresses and even follow up to ensure my package arrived the way I deserved it to. She eased my stress and made sure I was satisfied! Thank you for all your care Melody we as a group appreciate and can’t wait for the day to see all the beautiful dresses!

Terrible company. Cannot package, ship, or deliver clothes on time. Customer service is responsive but absolutely worthless-- lied to me and said my order can't be cancelled as it has already shipped. I asked for a tracking number and they said it hasn't been shipped yet, then asked why I can't cancel if it hasn't been shipped and they lied again telling me it's been shipped. My delivery window was July 17-23, it is now July 24 and I just now received a shipping and tracking email. GARBAGE-- go somewhere else, it is not worth your time.

Perfect costumer service.
Wonderful dresses.
Super high quality.
I simply love buying from this website!
I bought with them 3 dresses, two for women and one for men and they are the best I've ever worn!

I ordered a dress for my daughter’s wedding and WOW, am I ever impressed. The quality was excellent like I bought it from an exclusive boutique. The dress itself is absolutely gorgeous. I truly felt the most beautiful I have ever felt and it was this dress that did it. My dress came quickly and the price was unbelievably only $200. It came in a garment bag and I had no problems with shipping.
I would buy from Azazie every time! I have told all my friends.

I ordered a suit for my brother's wedding and the pants had a seam out of the stitching. I had to email them to request a replacement. They said they don't do replacements.

I said okay let me return and rebuy it, and they also said no to that. I was absolutely blown away and was like unacceptable and horrible customer service (responses where too staggered). I had to reclarify about 3 times to make sure what I was reading was correct about not being able to return the pants.

The only option they gave me was "For your made-to-order Carter Tan Cotton Linen Blend Dress Pants (order ZZ9911864045US), I’ve reviewed the current policy and available evidence: - At this time, direct replacement or exchange is not available for this item category, even if returned. The only immediate resolution that can be offered by current policy is a $10 refund to your original payment method, with you keeping the pants. - I understand this is disappointing, especially after receiving an item with a quality concern. If you wish to provide additional information or context about the defect for further review, please let me know. Otherwise, the $10 keep-item refund remains the available resolution at this stage. Let me know how you’d like to proceed."

I followed up with 3 emails afterwards and they finally let me return the pants. Come to see that I have to pay the shipping to get the pants back to them after I had free shipping after meeting the order value to get free shipping. RIDICULOUS!!! Now when I order the pants again I have to pay double shipping (to buy and to return the pants THEY MESSED UP ON).

Horrible experience, will 100% never buy from them again.

If you’re debating getting your bridesmaids dresses from AZAZIE- DO IT!

I was hesitant with this being an online shop and from reading some reviews but I’m so glad I took the plunge and ordered 6 dresses for my bridesmaids.

We did a ‘try on’ day where we was able to try on a variety of styles for £10 a dress (which was deducted when we brought their dresses).

Azazie offers so many styles, colours and fabrics as well as being size inclusive.
My bridesmaids ranged in height and size and yet they all looked flawless in their dresses.

I wanted my bridesmaids to feel amazing so let them all pick their own style dresses in one of two fabrics, one being Metallic Satin (a thick silk like fabric) and the other being velvet. The combo looked incredible.

The girls measured themselves to ensure they was the right size and had no issues. Some of the dresses needed taking up at the bottom due to the length of them but this was cheap enough to fix.

I would recommend AZAZIE to any hesitant brides!

I've given one star and that's being generous! Dress I ordered looked completely different to the one in the picture. Item was returned over 3 months ago and I am still awaiting refund. I have confirmation they have received the return. I have emailed chasing refund on 5th June, 8th June, 9th June, 13th July and sent a message on social media and haven't received a reply from any of my emails. It is now the 19th of July. Awful customer service.

I bought a dress for a specific event and paid for a rush order, which said that the dress would be here (at the latest) the day before my event - it has been sitting at the "preparing for shipment" for over four days and nothing has been done. I even emailed customer service yesterday, and got an extremely unhelpful and, what I consider to be quite a rude response, essentially implying that I should have paid for expedited shipping if I wanted the dress in time.

If it hasn't been shipped, that means it is still sitting in YOUR warehouse, so that means you haven't completely the rush order that I paid extra money for, right? I consider this to be completely irresponsible and inappropriate for a business.

I have really enjoyed Azazie‘s wide range of colors and dress designs for my wedding! My wedding will be in the colors salmon and pink antique rose, and desert rose which make for a beautiful warm and romantic early fall wedding. My bridesmaids all picked out a unique dress, and I am super excited for this experience.

I have ordered 3 dresses. All came great material and beautiful designs, matching the pictures online. I wanted to return 2 of them for sizing issues. Customer service were great, the responded in less than 24 hours and helped get the lable and do the return. I will definitely recommend it.

They don’t refund you when you return an item!! I have sent that my order number and they don’t help
I’ve emailed you my order number

i didnt know what to expect when I ordered my try on dress. To be completly honest I was expecting low quality due to the price and packaging. My order looked to be half way open when I received it. However, when I took the dress out of the bag I was truly amazed with the quality of both the fabric and the structure of the dress. The only reason I returned the dress was because I would have needed to get it altered to fit my chest. I would go a size up from what you would normally wear as well, that's what I did and it fix amazing!

Less than one star. I read the return policy prior to purchasing a flower girl dress for my granddaughter. We received the dress and it was too small. I followed the directions to start the return policy and it said this item was not able to be returned. I even purchased another dress prior to going the return to get it here in order to do alterations if needed because I had to purchase it a little larger. This is not acceptable business. I will never use this company again and will let everyone I know the issue I had.

I ordered 2 x size Australian 16 try on dresses.
Received them promptly. My issue was the label on the inside of the dress said AU12, not AU16, which is what I ordered. Can somebody please confirm if the size they ordered was what the actual label in the dress read as well?

All dresses are not available/out of stock and I was unaware of such issue until I placed my order and was unable to do so.

I ordered 3 dresses which they allow you the try-on before you have to buy them. EASY return and cost me about $20. Because of that try-on experience, I ordered 6 dresses (bought them) and when I decided on one and returned the others, the RETURN WAS SO EASY AND I IMMEDIATELY RECEIVED A REFUND when I dropped them off at UPS and they scanned my Azazie provided code. And, I love my dress! The dress is well made and true to size. I highly recommend Azazie dresses.

I had an excellent experience with Azazie's customer support from start to finish. Every representative I interacted with was professional, kind, responsive, and genuinely committed to helping me.

When my package experienced an unexpected shipping delay, the support team kept me informed with regular updates, explained the situation clearly, and worked proactively to find a solution. Their communication was excellent, and they even offered a goodwill refund for the inconvenience, which I truly appreciated.

What impressed me the most was the level of care and empathy they showed throughout the entire process. I always felt that my concerns were taken seriously, and every question was answered promptly and thoroughly. It's rare to receive customer service that is this attentive and thoughtful.

I'm very grateful for the support I received and would absolutely recommend Azazie. This experience gave me a lot of confidence in the company, and I wouldn't hesitate to order from them again.

*Quality prodcts and customer service!*
I ordered 6 bridesmaid dresses from Azazie with the idea to keep a few of out of the ones my bridesmaids chose.

The dresses quality were good, the material felt nice and comfortable and the dresses style matched what was advertised on the site.

The sizing was slightly generous, so came up larger than what we expected, so we had to return most of the dresses to change the sizes.

When it came to returns, I had 2 boxes worth of dresses to send back. One of the boxes got lost in transit and never arrived back to Azazie (fault of the shipping comany). Through reaching out to the customer service team, we sorted the problem and the missing package. I recieved my full refund.

Customer service was 5*, actually dealt with a human (Marie, she was lovely) and very helpful.
It just takes a few weeks with shipping due to them being based in the US, but I will definitely be ordering from them again and would highly recommend!
Their bridesmaid dresses are also on average cheaper than some of the other similar competitors (e.g. Ever-Pretty, JJs House).

I ordered a custom sized dress from Azazie. When it arrived, it did not fit properly, so we immediately contacted customer service for assistance. Despite reaching out right away, we received no response for two weeks.

Because we couldn't get anyone from Azazie to respond, we had no choice but to pay out of pocket for professional alterations. It wasn't until after we had already filed a dispute with our credit card company due to the complete lack of communication that Azazie finally replied.

The most disappointing part of this experience wasn't the dress, it was the customer service. Nearly two weeks without any response is unacceptable. By the time Azazie finally contacted us, we had already been forced to resolve the problem ourselves and incur additional expenses that could have been avoided with even basic customer support.

Azazie offered a partial reimbursement, but only after the situation had already been resolved at our expense. They kept offering an amount that did not match what we paid to get the dress altered, and even when we tried to submit that request, the website would deny the amount.

Based on our experience, Azazie's lack of communication and accountability completely overshadowed the product. If you have an issue with your order, don't expect prompt assistance. We will absolutely not be purchasing from Azazie again.