My Rep. Erica was very pleasant and patient. After informing her of my issue, she immediately knew what Department I needed and she gave me the name of the Department and one of their Contracting Com... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Immediate response. Repair contractors there within about 2 hours. Courteous, polite, clean technicions. Scheduled the day for the repair (Monday), since the problem was surveyed at the end of pre... See more
Company replied
American Water is 100 percent reliable and trustworthy. Its service provides peace of mind. Things brake with time and need replacement - American Water is there to assist as often as is needed. It... See more
Company replied
Phillip was awesome. Very customer orientated. Explained everything in understandable terms. Helped me understand we could have a plan that covered all. Water line sewer line and in home plumbing.... See more
Company replied
Company details
- Home Insurance Agency
- also in
- Air Conditioning Repair Service
- Appliance Repair Service
- Boiler and Heating Service
- Plumber
Written by the company
American Water Resources (AWR) offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. AWR strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Contact info
1000 Bishops Gate Blvd., Ste. 301, 08054, Mount Laurel, United States
- 1-855-800-5195
- awr.customersupport@oncoursehome.com
- awrusa.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Second Plumbing did a wonderful job…
Second Plumbing did a wonderful job explaining the problem taking care of the problem, Jim was very professional and thorough
November 3, 2026
Reply from American Water Resources
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
The Company went above and beyond to…
The Company went above and beyond to ensure my gas leak was repaired properly.
November 2, 2026
Reply from American Water Resources
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Do better with your service call reps
You asked me multiple times to explain my issue. You sent me numerous emails telling me my appointment date and time. Then I the appointment date I called after the time range past and was directed to the service provider after your service rep incorrectly told me someone tried to call me. The service provide couldn't give me a new estimated time. So I sat home for 4 hours waiting for no reason. When Cody finally arrived he was exceptionally knowledgeable and helpful. Do better with your customer service.
November 3, 2026
Reply from American Water Resources
Thank you for sharing your feedback. We understand that even a few minutes can make a difference when you're expecting a service provider. While your provider arrived just a few minutes after the scheduled time, we appreciate your patience. Once a provider is assigned, customers are encouraged to contact them directly for any arrival updates or timing questions. Thank you for choosing our service, and we hope to assist you again in the future.
The job was done professionally he knew…
The job was done professionally he knew what he was doing he did with accuracy quickly. I was very pleased.
November 3, 2026
Reply from American Water Resources
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
It was great experience interacting…
It was great experience interacting with team, nicely done, work well accomplished!
November 3, 2026
Reply from American Water Resources
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Very happy with the young man "T" that…
Very happy with the young man "T" that came to do the service on my hot water tank and installation. Very perfessional and efficient. The finished job is fantastic. Very pleased.
November 3, 2026
Reply from American Water Resources
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
The customer service rep I spoke to…
The customer service rep I spoke to yesterday explained how the service works and what to expect should I ever need to use the service. The company was highly recommended by our HOA.
November 3, 2026
Unprompted review
Reply from American Water Resources
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
My experience was great cause of Barner!!
My experience was great ! Barner was so friendly and explained details about joining American Resources.. My questions were explained and Barner was so knowledgeable. Plus the way he pronounced the word WATER! Thank you for the professional and kindness he expressed.. Barner deserves a Hug today!!
November 3, 2026
Unprompted review
Reply from American Water Resources
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Stay AWAY
I have had the same issue going on 30 days now. A outside leak. They closed out the ticket twice and it is still unresolved. Do NOT purchase any policies from American Water Resources. Nothing but double-talk and zero results.
November 2, 2026
Unprompted review
Reply from American Water Resources
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Customer Experience team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Plumber came when planned
Plumber came when planned. He was courteous and cleaned any mess made. It was a great experience.
November 2, 2026
Reply from American Water Resources
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
This is a user friendly platform and…
This is a user friendly platform and I’m so happy with it
November 2, 2026
Reply from American Water Resources
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Reply from American Water Resources
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Reply from American Water Resources
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
The claim was eady to file and i got…
The claim was eady to file and i got the help i needed in a timely manner the company that came out was also freindly and made sure everything was ok before they left
October 7, 2026
Reply from American Water Resources
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Ease of setting up the claim and the…
Ease of setting up the claim and the vendor did a good job.
October 29, 2026
Reply from American Water Resources
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
My experience was great
My experience was great. Waiting for one more thing cement my sidewall. Thank you everything.
November 2, 2026
Reply from American Water Resources
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
AWR is there for you 24/7!
American Water Resources was very responsive to my needs! I had a tub that would not drain. And this was on a weekend! In less than 15 minutes I received an email from the plumbing company, letting me know they would be there Monday morning. AWR was not only quick, responsive, and listened to my concerns, they followed up after the job was completed!! So very happy I signed up for the interior plumbing coverage AWR offered!!
October 19, 2026
Reply from American Water Resources
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Was able to fix the problem after…
Was able to fix the problem after having to come back second time around. Turn around time was excellent.
November 2, 2026
Reply from American Water Resources
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Quick service and very affordable…
Quick service and very affordable monthly rate
November 3, 2026
Unprompted review
Reply from American Water Resources
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Service beyond expectations.
Appointment made in a timely manner. Good communication with plumbing company. Excellent repair from service team who were immediate and knowledgeable, professional. Couldn't be more impressed.
October 30, 2026
Reply from American Water Resources
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.