My Rep. Erica was very pleasant and patient. After informing her of my issue, she immediately knew what Department I needed and she gave me the name of the Department and one of their Contracting Com... See more
Company replied
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Review summary
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Immediate response. Repair contractors there within about 2 hours. Courteous, polite, clean technicions. Scheduled the day for the repair (Monday), since the problem was surveyed at the end of pre... See more
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American Water is 100 percent reliable and trustworthy. Its service provides peace of mind. Things brake with time and need replacement - American Water is there to assist as often as is needed. It... See more
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Phillip was awesome. Very customer orientated. Explained everything in understandable terms. Helped me understand we could have a plan that covered all. Water line sewer line and in home plumbing.... See more
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Company details
- Home Insurance Agency
- also in
- Air Conditioning Repair Service
- Appliance Repair Service
- Boiler and Heating Service
- Plumber
Written by the company
American Water Resources (AWR) offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. AWR strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Contact info
1000 Bishops Gate Blvd., Ste. 301, 08054, Mount Laurel, United States
- 1-855-800-5195
- awr.customersupport@oncoursehome.com
- awrusa.com
4.4
Excellent
1K reviews
Asks customers to review
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Service beyond expectations.
Appointment made in a timely manner. Good communication with plumbing company. Excellent repair from service team who were immediate and knowledgeable, professional. Couldn't be more impressed.
October 30, 2026
Reply from American Water Resources
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
The claim process was quick and easy
The claim process was quick and easy. Someone claim in under 3 hours. Clear the sewer line from the curb side. And triple checked to make sure it was clear.
October 2, 2026
Reply from American Water Resources
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
No Power in Electrical Outlets
An electrician came to my house, found the problem with two electrical outlets, and replaced the part in my electrical box. I was very pleased!
Peggy
October 31, 2026
Reply from American Water Resources
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Explained problem and claim was issued…Resolve issue
Explained problem and claim was issued to McVay and work was done. Only negative issue was I would like to a customer service person not a virtual assistant.
October 29, 2026
Reply from American Water Resources
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
4Months of delays and a denied…
Months of delays and a denied reimbursement
I signed up for American Water Resources’ gas service coverage expecting peace of mind. Instead, my experience has been frustrating and disappointing.
About four months after signing up, I had a gas leak. American Water Resources directed me to contact 911 and the utility company. The utility repaired the leak at no charge but disconnected the gas line to my fireplace.
I explained everything to American Water Resources, and they said they would send a contractor to fix the fireplace connection. The contractor canceled the first appointment and never showed up for the second.
After months of waiting, I called again and was told to hire my own provider and that I would be reimbursed. I followed their instructions, only to have my reimbursement denied about a month later.
I also discovered that I had to submit the claim through a separate insurance claims process. I expected American Water Resources to handle the service I was paying them for, but instead I was left coordinating repairs and chasing reimbursement myself.
Getting help by phone has been another major frustration. Reaching a human is extremely difficult, and dealing with the automated AI system means repeatedly explaining the same situation without getting it resolved.
Canceled appointments, a no-show, months of delays, and a denied reimbursement after following their instructions—this subscription has created more work and stress than it has saved. Based on my experience, I do not recommend American Water Resources.
November 2, 2026
Unprompted review
Reply from American Water Resources
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Customer Experience team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Customer service clarified everything…
Customer service clarified everything included in plan. He was very courteous & patient.
October 19, 2026
Unprompted review
Reply from American Water Resources
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
I love American Water company because…
I love American Water company because every time I call they have such good customer service.
October 14, 2026
Unprompted review
Reply from American Water Resources
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Great Experience
The guys who came to fix the problem sure knew what they were doing. It wS fixed in no time. And they were very nice guys.
October 29, 2026
Reply from American Water Resources
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Questions answered
They took time to answer any questions I had. Explained in detail what was happening.
October 26, 2026
Unprompted review
Reply from American Water Resources
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Very good and timeliness.
October 28, 2026
Reply from American Water Resources
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
THE REPRESENTATIVE I SPOKE WITH WAS…
THE REPRESENTATIVE I SPOKE WITH WAS PLEASANT AND VERY KNOWLEDGEABLE. HE GAVE ME OPTIONS OF THE PLAN I SIGNED UP FOR. UNSURE OF THE DATE, MAYBE AROUND THE 27TH, IT WAS A WONDERFUL EXPERIENCE.
September 24, 2026
Unprompted review
Reply from American Water Resources
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
very approachable when asked a question…
very approachable when asked a question concerning the situation.
October 14, 2026
Reply from American Water Resources
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
they were ontime and did good job
October 28, 2026
Reply from American Water Resources
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 2 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Reply from American Water Resources
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Reply from American Water Resources
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Prompt Way AWR handles claims.
I was able to submit my claim for leaking toilet with ease and got a prompt response. AWR then sent a reliable contractor who promptly scheduled the appointment and completed the job and even explained what was involved in repair. Jam-packed services was a reliable contractor.
October 27, 2026
Reply from American Water Resources
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Reply from American Water Resources
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Reply from American Water Resources
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Don’t trust this company
Don’t trust this company. My wife and I have been paying for sewer line insurance with them for the past 3 to 4 years. We recently discovered that the sewer line running beneath our basement floor and the sidewalk is cracked.
We have contacted them multiple times and twice they sent a plumber. Neither plumber had a camera to inspect the line to confirm the problem. The repair will require digging up the basement concrete and the sidewalk. But they keep telling us they don’t replace the line, just repair it. When we ask them to come repair it, they say it needs to be replaced, pretty much saying we paid for their insurance for years and they aren’t going to do anything for us. They also keep asking us why we are calling them if it’s not backed up or clogged, not really caring that it’s cracked.
Given this experience, we plan to post negative reviews and file a complaint with the Better Business Bureau, as well as with any other appropriate organizations. DO NOT TRUST THIS COMPANY.
October 30, 2026
Unprompted review
Reply from American Water Resources
Thank you for sharing your honest feedback, we use it to improve our services and offerings. We want to apologize for the frustrating situation, this is not the experience we want to deliver. We'd like to assign a Customer Advocate to your account so you have a direct point of contact to get this resolved, but we need some additional information before we can do that. Please send us an email to customerserviceinquiries@oncoursehome.com with your full name, your service address, email address, and phone number. Once we have that we'll reach out and work with you to make things right.
AWR website does not permit removing…
AWR website does not permit removing AMEX cards that AMEX no longer supports. Attempted to 'UPDATE' and feature does not work on account. Contacted existing customer service, spoke with JOE, very nice lady (OR AI) and JOE said they cannot remove a credit card. I explained I expected my second card on my account will be used, but ofcourse NO, my second card on file was not being used to keep the account paid on time. IS THIS A TRICKY WAY TO CONTROL MY CREDIT INFORMATION??? IS THIS A TRICK TO MAKE SURE MY ACCOUNT GOES UNPAID AND MUST START A DIFFERENT WAITING PERIOD?? Come ON!
October 29, 2026
Unprompted review
Reply from American Water Resources
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to review the phone call and apply any lessons learned from the phone call and work to make things right with you. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Customer Experience team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
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