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Review summary

Created with AI, based on recent reviews

Considering 232 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and responsive support team for resolving technical issues quickly and efficiently. Consumers consistently appreciate the professional assistance provided during product selections, replacements, and general inquiries. Many people highlight the smooth ordering process and top-notch service that makes transactions pleasant. Some reviewers were not happy with product performance and experienced recurring equipment faults that required multiple repairs. A few people also noted receiving defective items or dealing with mounts that do not fit securely. Additionally, some users mentioned experiencing delayed replies and a general lack of communication regarding ongoing support requests.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and efficient support from... See more

Customer service

Consumers find customer service to be positive and helpful, noting that representatives are responsive and... See more

Product

Reviewers mention ambiguous feedback about product quality and performance. While many consumers praise the... See more

Service

Customers had positive experiences with service, often highlighting prompt and polite support from... See more

Response time

People report positive experiences with response time, highlighting prompt and efficient support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My LT 320 thermal scope failed and I needed a quick replacement. Chamberlain was fantastic in helping me select the best replacement scope, a Refurbished Thor 5 4-32x, 640x480 12 micron, Smart HD... See more

Rated 5 out of 5 stars

Spoke with Kelly Prince from ATN today about an ABL-1000 that stopped functioning. She suggested some diagnostic steps prior to getting me set-up for a replacement unit. She was knowledgeable and most... See more

Rated 5 out of 5 stars

I have been looking for optics that would fit my hunting needs. Chamberlain St. Jean has helped me for the past 3 years. I have recently purchased the X-sight 5. His customer service has been beyond e... See more

Rated 5 out of 5 stars

Kelly Prince helped me today. After three calls starting November. I forwarded her a email that I had sent to Pablo Hernandez on 12/4/25. She was understanding that I was upset because I got zero resp... See more


Company details

  1. Binoculars Store
  2. Camera Store
  3. Electronics Store

Information provided by various external sources

ATN corp is the US industry leader in high-performance Night Vision and Thermal Imaging optics such as Night Vision Goggles, Binoculars, Rifle Scopes, Thermal Imaging Camera


Contact info

  • San Mateo Avenue 1341, 94080, South San Francisco, United States

  • atncorp.com

4.7

Excellent

TrustScore 4.5 out of 5

608 reviews

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No history of asking for reviews

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4.7

All reviews

(608)

213 reviews in the last 12 months

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Rated 1 out of 5 stars

ATN is a treasure trove for shopaholics…

ATN is a treasure trove for shopaholics like me. The selection is vast, from trendy fashion to must-have tech, and everything in between. The site is sleek, easy to navigate, and packed with deals that make every click feel like a win. Shipping is fast, and customer service is top-notch-no headaches, just smooth transactions. If you love shopping, ATN is your go-to. No regrets, just pure satisfaction.

March 3, 2026
Unprompted review
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Rated 5 out of 5 stars

In need of a small setscrew, customer service was terrific

I have been using my X-Sight 4k Pro for a couple of years but never installed the ABL that I bought at the same time of the scope. I finally took it out and upon install I dropped the small setscrew that holds the ABL tight to the adapter ring. After nearly an hour on the floor I called and on first description Kelly Prince at ATN knew exactly what I needed. Within a couple of minutes had the order set and on the way. One thing to have a good product but with good customer service it takes everything to the next level. I am grateful.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Kelly Prince for great customer service!

I haven’t always had the best experiences with ATN but today I talked with Kelly Prince and she was very helpful. She was polite, courteous and knowledgeable and she did everything possible to solve my problem. I wish everyone there was like Kelly. It would make dealing with ATN a lot more pleasant.

August 17, 2026
Unprompted review
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Rated 5 out of 5 stars

great experience with customer service

My ATN Thor 5 quit on me last night while I was checking out the new update. I reached out to ATN customer service this morning and spoke with Ms. Kelly Prince and she was absolutely kind and willing to help find a solution to get me back up and going.

During our conversation she listened to my concerns and answered the questions that I had very promptly. I thank you for taking the time to assist me with the issue that I had and for also helping me get things set up to take care of my scope.

Customer service was very wonderful!

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

I had issues with my Thor 4 thermal and…

I had issues with my Thor 4 thermal and was in contact multiple times with Kelly Prince. She done a great job and a timely job in helping me in every way I needed. I highly recommend ATN products their customer service is great! Thanks Kelly for the help!

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Warranty

Called last year to get a scope fixed still under warrenty and no reply back from the guy. Called the company this year to get the claim going and spoke with a Kelly Prince who within an hour or 2 had my shipping label ready

August 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Fast free replacement of a missing…

Fast free replacement of a missing part. Kelly Prince was knowledgeable, courteous and efficient. Great customer service from ATN again, they have some of the best customer support I have experienced. They stand behind their products and understand the value of reputation.

August 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

I can’t thank ATN’s Kelly Price enough for taking care of me and getting the parts I needed shipped out same day. The customer service alone makes me a return customer not to mention the quality in their products. The company is an all around quality experience and worth the investment.

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had a defective 10x42 LRF binoc

I had a defective 10x42 LRF binoc. I couldn't remember where I bought it. I called ATN and talked to Kelly Prince. She reminded me Optics Planet also sells that item. I found the email with receipt from Optics Planet, sent it to her and started the process of RMA return. Got the new replacement a few days ago. Very happy with how Kelly helped me on this matter!!

July 8, 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service

I've had two separate issues with my ATN rifle scope, on both those occasions I have had to return this product to atn Europe. From contacting them and getting repairs carried out and returned the customer service is first class, the only reason I didn't give 5 stars is the product male functioning with the same faults on both occasions. All seems good now 🤞

August 8, 2026
Unprompted review

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