Such a beautiful sparkly girly ring. So adorable and special. It feels like playing dress up as a little girl❤️🩷🩷❤️!
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See what reviewers are saying
These days, customers expect timely responses to emails and also refunds when they return merchandise. I had to wait over a month to get my refund, and I only got it because I disputed the charge with... See more
Company replied
I ordered a ring. It didn’t fit. The receipt did not say anything about it being not returnable. However, when I tried to return, the customer service rep said it was not returnable. I think it was a... See more
Company replied
I'm having the exact same problem as the other reviewers. I sent a return back over a month ago and the tracking number confirms they received it on April 15. Well here we are on May 20 and still noth... See more
Company replied
Company details
- #125 of 155 best companies in Women's Clothing Store
- #52 of 61 best companies in Cosmetics Store
- #102 of 120 best companies in Fashion Accessories Store
- #27 of 29 best companies in Handbags Shop
- #142 of 157 best companies in Jewelry Store
- #63 of 71 best companies in Shoe Store
Written by the company
Shop designer women's clothing, jewelry, handbags, shoes and beauty. For every item sold, 20% of proceeds are donated to important causes within health and wellness, climate action and gender equality. Free Shipping & Returns.
Contact info
25 Centre St, 02554, Nantucket, United States
- help@olivela.com
- olivela.com
3.4
Average
242 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Yummy Cinderella Ruby ring
Such a beautiful sparkly girly ring. So adorable and special. It feels like playing dress up as a little girl❤️🩷🩷❤️!
August 31, 2026
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The items I received are super cute and…
The items I received are super cute and flattering. One item was slow to arrive but the customer service was very helpful in tracking it down. I will definitely be ordering from here again!!
August 7, 2026
Unprompted review
Joy was very much interested in how my…purchase went
Joy was very much interested in how my purchase & exchange went. The only problem is the box it came in was roughed up & the hat lost its original shape. I don’t know what to do to insure its shape is as it should be
July 1, 2026
Reply from Olivela
Thank you for your kind words! We hope you love your new items.
I ordered a ring. BEWARE.
I ordered a ring. It didn’t fit. The receipt did not say anything about it being not returnable. However, when I tried to return, the customer service rep said it was not returnable. I think it was a “bot” that I was communicating with because it kept giving me the same answer. TERRIBLE customer service. BEWARE.
April 30, 2026
Unprompted review
Reply from Olivela
We're sorry the ring didn't fit. This item was sold as a final sale item and, in accordance with our return policy, is not eligible for return or exchange. While we understand this is disappointing, we must apply the same policy consistently to every order.
We'd also like to clarify that you were communicating with a member of our customer service team, not a bot. They provided the same answer because they were following our established final sale policy. We appreciate your feedback and will continue working to ensure our policies are as clear as possible before purchase.
We hope we have the chance to turn this experience around for you in the future.
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The company was very helpful in…
The company was very helpful in answering my email queries and followed up on my requests, which I appreciated. Very attentive, responsive and communicative which made me feel seen, heard and respected as a customer.
May 21, 2026
Unprompted review
Reply from Olivela
Thank you so much for your kind words! We're delighted to hear that our team was able to answer your questions, follow up on your requests, and provide the attentive service you deserve. Making our customers feel seen, heard, and respected is something we truly strive for, and we're grateful you took the time to share your experience. We appreciate your support and look forward to serving you again!
My order was delayed and the customer service representative made sure I received it on time for my daughter’s graduation
My order was delayed and the customer service representative, Joy, was very responsive, did a great job at keeping me informed about the progress of my package and made sure I received it on time for my daughter’s graduation. I was also offered a discount on a future purchase for the inconvenience.I am very satisfied with the service and will do business with Olivela again.
May 14, 2026
Unprompted review
Joy is an excellent customer service agent!
Joy was an absolute delight to work with. She went above and beyond to ensure my experience with the company was positive. Her efforts convinced me to return to Olivela, even though I had given up on shopping with this brand.
It’s crucial to prioritize customer satisfaction, especially in a competitive market like today . Joy’s exceptional service demonstrates her commitment to her clients and the positive outcomes she strives for. I truly appreciate her efforts.
April 8, 2026
Unprompted review
Reply from Olivela
Thank you so much for your thoughtful review! We're thrilled to hear that Joy made such a positive impact on your experience. She truly cares about our customers, and we're so glad her dedication, attentiveness, and commitment to finding a solution earned back your trust.
We'll be sure to share your kind words with Joy, they'll mean a great deal to her. Thank you for giving us another chance, and we look forward to providing you with the same exceptional service every time you shop with us.
No shipment, no reaction
I ordered a T Shirt on Feb 22nd and paid for fast delivery within 8 days. Now, 25 days later, still no shipment. I contacted the service twice by email, zero reaction. It seems to be a fake shop, don’t buy!!
March 12, 2026
Unprompted review
Reply from Olivela
Thanks for your message, we’re really sorry to hear this.
We’ve checked our system but couldn’t find any order matching your details. There may have been a mix-up. Could you please reach out to us at help@olivela.com with your order info so we can look into this?
Thanks!
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Great help
My wife and I ordered from this company and had a wonderful experience. Our order came quickly and she was assisted throughout the process with any questions she had. While we did have to return the item due to fit, customer service helped out with that as well. We are a little older and sometimes shopping online can be difficult. The service team did a great job and was very helpful. We will be shopping again soon.
March 4, 2026
Unprompted review
Reply from Olivela
Thank you so much for your wonderful review! We're delighted to hear that you and your wife had such a positive experience with us.
It means a lot to know we were able to make online shopping easier and more comfortable for you. We truly appreciate your kind words and look forward to helping you both again soon!
Bad customer service
I debated long and hard over a dress that was final sale. I agonized over whether to purchase an XS or a S. My measurements actually fell into the XS but I decided I’d rather go a little large and have it tailored if need be rather than have a dress that I couldn’t wear. I received the size S and it was sooo tight. The size chart said XS but I would need a M since even a S was too tight. I’ve never worn a Medium in my life. Their size chart was definitely off. They would not even do an exchange based on my claim that the chart was way off for the garment. so now I own a $310.00 dress which I can’t wear. I wasn’t asking for a refund just asking for a good will exchange based on their faulty size chart. I will never purchase from this company again. Very disappointed in their customer service. This is no way to encourage loyalty and good will.
February 23, 2026
Reply from Olivela
Thank you for taking the time to share your experience, we truly appreciate how much thought and care you put into your purchase, and we’re very sorry to hear how disappointing this situation has been for you.
Regarding your exchange request, we sincerely regret we weren’t able to accommodate it. As this item was marked as final sale at the time of purchase, it falls outside of our return and exchange policy. We're committed to supporting our customers whenever we can, and we apply our policies consistently to ensure fairness for everyone.
We’re grateful you brought this to our attention, and we will use your feedback to continue improving both our sizing guidance and customer experience.
Reply from Olivela
Thank you for your feedback. We’re very sorry to hear that your item did not meet your expectations.
At Olivela, we take great care in curating products from our brand partners and strive to present them as accurately as possible through our imagery and descriptions.
Your comments are important to us, and we will be sure to share this feedback with our team to review product presentation and quality standards more closely.
Joy helped me with a purchase that was…
Joy helped me with a purchase that was delayed. She sent several updates and in the end sent my item overnight. She was very pleasant and helpful. Thanks Joy for all of your assistance!
March 6, 2026
Unprompted review
Reply from Olivela
Thank you for taking the time to share your experience! We're so glad Joy was able to keep you informed throughout the delay and make sure your order reached you as quickly as possible. We'll be sure to pass along your kind words to her, she'll be thrilled to know her efforts made a difference. Thank you for your support, and we hope to serve you again soon!
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Fabulous customer service and products…
Fabulous customer service and products with a great mission. Will shop again!
February 27, 2026
Unprompted review
Reply from Olivela
Thank you so much for your kind words! We're thrilled to hear you had a fabulous experience with our customer service and that you appreciate our mission. Your support means so much to us, and we look forward to welcoming you back for your next purchase!
Poor Service Updates
With limited communication there has been no update on when I will receive my item. The skirt has not been shipped/ or shipping information has not been provided. The skirt is showing sold out on the website. All communication from CS has been limited with little details.
February 9, 2026
never received by order or the courtesy…
never received by order or the courtesy of a call back or email response re: my order for which I paid in full nearly a month ago. I have left multiple messages and emails and no received no response. The worst customer service ever!!!!!
January 22, 2026
Reply from Olivela
We take all customer concerns seriously. After reviewing your order, we completed a full investigation and provided a resolution.
While we regret that your experience did not meet expectations, we did work to address the matter promptly once it was brought to our attention. If you need anything further, please reach out to us directly.
This is a problem company
This is a problem company. Seriously. Read the reviews here. Read the reviews of what other businesses who deal with this company say about them.
Edit: I have left another review with the same name as a verified purchase. Again, shoppers, Google is your friend .
February 8, 2026
Unprompted review
Reply from Olivela
At Olivela, we are deeply committed to providing an exceptional experience for our clients. We take feedback seriously; however, we are unable to find any record connected to this review.
If you believe this has been posted in error or would like to share additional details, we encourage you to contact our Client Services team so we may assist you appropriately.
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Great bag
Great bag, perfect for traveling. It can be dressed up or worn with jeans. It has a plastic lining inside which makes it perfect for beach destinations. The sequins on the outside make it special. Bag is made by Phillip Lim.
January 16, 2026
Reply from Olivela
Thank you for your wonderful review! We're so glad you're enjoying your bag and that it's proving to be such a versatile travel companion. It's great to hear you love the thoughtful details, from the easy-to-clean lining to the beautiful sequin exterior. We hope it accompanies you on many more adventures, thank you for shopping with us!
The positive reviews for OliveLA are…
The positive reviews for OliveLA are fake. Read the negative ones before ordering
December 1, 2025
Unprompted review
Reply from Olivela
We take the integrity of our reviews and our client experience very seriously.
At Olivela, feedback both positive and constructive comes directly from verified customers. We are committed to transparency and to delivering the level of service our clients expect.
If you have specific concerns or a personal experience you’d like to share, we encourage you to contact our Client Services team so we can address it directly.
Tried to return and no costumer service…
Tried to return and no costumer service help
January 2, 2026
Reply from Olivela
Thank you for sharing your experience — we’re sorry for the frustration caused by the delay in getting your return started. This is not the level of service we aim to provide.
We’ve now initiated your return on your behalf and have reached out directly to make sure everything is moving forward smoothly. If there’s anything further we can do to assist, please don’t hesitate to reply to our message.
We appreciate your patience and the opportunity to make this right.
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