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myGemma Reviews 

3,476
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 512 reviews, reviewers overwhelmingly had a great experience with this company. People consistently share how exceptionally easy, transparent, and stress-free it is to buy or sell high-end luxury goods, praising the remarkable professionalism of the team. Consumers love discovering gorgeous classic pieces that arrive promptly in wonderful condition, matching the detailed descriptions provided online. Though some customers noted that items might occasionally not fit properly or require returns, they found the overall support helpful and straightforward. Reviewers frequently emphasize the remarkably fast turnaround times, secure packaging, and friendly communication throughout every stage of their transactions. Many individuals express eagerness to return for future purchases or sales due to this reliability.

What people talk about most

Product

Customers had positive experiences with product, expressing deep satisfaction with fast shipping and items... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth and hassle-free... See more

Service

Consumers find service to be positive, highlighting a smooth, transparent, and impressively fast selling... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as kind, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. I received a fair offer in a timely manner, and after the offer was accepted, I got a shipping label same day. Once the item was received, I got paid within 24 hours. Will definitely... See more

Rated 5 out of 5 stars

Authentic and beautiful HERMÉS bag purchase. Great communication, lovely boutique like packaging when received, shipped very quickly and exactly as described. Trust this seller. I have extremely high... See more

Rated 5 out of 5 stars

Very professional high end jewelry buyer. Sent in the Van Cleef bracelet and necklace. Agreed on the pricing for both. Since the necklace is not standard length, could not sell it. But the bra... See more

Rated 5 out of 5 stars

Easy transaction- great price- shipped on Monday from New York and received on Wednesday to Kentucky- I picked up at Walgreens since no one would be home to sign. Pochette Metis reverse monogram was e... See more


Company details

  1. Jewelry Store
  2. also in
  3. Diamond Dealer
  4. Handbags Shop
  5. Shoe Store
  6. Watch Store

About myGemma

Written by the company

Founded in 2012, myGemma (formerly known as WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.

Shop designer jewelry, bags and accessories from your favorite brands: Hermès, Chanel, Louis Vuitton, Tiffany & Co., David Yurman, Gucci and much more.

Authenticity Guaranteed: Our team of in-house experts authenticate each and every piece, and every item comes with a myGemma Certificate Of Authenticity.

Affordable Luxury: A curated collection, with meaningful discounts to retail price and several, affordable payment plans.

Iconic Brands: Shop the brands you love, including rare, vintage and hard-to-find items. Whether you are looking for a Birkin 35 bag or a Cartier Juste Un Clou bracelet, myGemma is here to help.

Online Or In Person: Shop and sell online or in person. The choice is yours. We offer appointments at our NYC headquarters.

Sell In As Little as 24 Hours: Sell your luxury goods online to the experts. Sell directly, consign or trade-in, start by filling out our online form to receive your price quote.

Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned. To further our commmitment to sustainability, we plant a tree and remove 10 bottles of ocean plastic for every purchase made on myGemma.com.


While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of luxury experts.

Shipping & Returns

Written by the company

Free, Same Day Shipping
We provide fully insured, trackable shipping. Orders received Saturday and Sunday will ship the following business week.
14 Day Return Policy
Except final sale items.

Authenticity Guaranteed

Every item comes with a myGemma Certificate Of Authenticity.

We stand behind our authentication process and guarantee every item for its authenticity. If a brand states that the item is not genuine, we will refund 100% of the purchase price.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(3,476)

485 reviews in the last 12 months

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Rated 5 out of 5 stars

MyGemma offers products and services…

MyGemma offers products and services designed to bring convenience and value to everyday life. Its brand focuses on providing useful options for customers with different needs and preferences. A name worth exploring for people looking for practical and accessible solutions!

November 5, 2026
Unprompted review
Rated 1 out of 5 stars

The picture on the site is not the actual

The picture on the site is not the actual or it had been altered by photoshop

Very disappointed

October 21, 2026
myGemma logo

Reply from myGemma

Henry,

We are sorry that the ring did not fit, but the ring size is accurate on the listing. In addition, each item is photographed, so the image is what you are purchasing. We do not photoshop these images.

We have an industry low return rate because we show lots of accurate photos and provide condition comments, where applicable.

In your conversation with customer service this morning, you expressed frustration with the return shipping fee. While we offer a 14 day return policy, we do state that the return label is not free. You do have the option to return the item on your own label, however.

Yours,

myGemma

Rated 5 out of 5 stars

Excellent experience will purchase again

This was my first experience with myGemma and after much research I decided to purchase a bag I had been eyeing via the 10-day trial period. The bag arrived within a few days in perfect condition. I would purchase from myGemma again with no hesitation.

October 21, 2026
Rated 5 out of 5 stars

Great consignment experience

I contacted MyGemma to sell some jewelry I no longer wanted. Mark reached out right away with a very fair offer, and he was patient and professional while I waited for other offers to come in. I ultimately went with MyGemma and I’m glad I did. The shipping instructions were clear, they confirmed receipt of my package, and I was paid the same day. I couldn’t be happier with the experience. I’d use them again and would recommend them to anyone.

October 23, 2026
Rated 5 out of 5 stars

OUTSTANDING

It was my 1st time on this type of site. My experience was amazing! I mainly dealt with Marc and he made my experience so easy. He kept me in the loop about all things, estimates, process, emails, and information. If he is an example of the service for My Gemma, then they are an exemplary company with outstanding customer service!!! 🙏🏼😃

October 28, 2026
Rated 5 out of 5 stars

Great experience

Great experience. I received a fair offer in a timely manner, and after the offer was accepted, I got a shipping label same day. Once the item was received, I got paid within 24 hours. Will definitely use again.

October 27, 2026
Rated 5 out of 5 stars

My Gemma Rocks

I was unsure of my ring size and style, so I called My Gemma. The associate I spoke to face timed me and showed me the piece in real time. She was so kind and understanding. It was a big purchase and I wanted to be sure. I placed the order, the ring arrived in 2 days! I love it!!!

October 14, 2026
Rated 5 out of 5 stars

I dealt with a wonderful salesperson…

I dealt with a wonderful salesperson named Tiffany. She answered all my questions. Was very punctual returning calls, knowledgeable, professional and comforting knowing this was a large purchase. I can highly recommend this company and rest assured, they only sell authentic merchandise with timely shipping.

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Quick and easy. Matched another quote I received. I got paid the day they received bag. Highly recommend. Thank you Mark.

October 23, 2026
Rated 5 out of 5 stars

WONDERFUL EXPERIENCE

The people were great. They helped me with all my questions and did everything they could possibly do to assist me. They were reliable, kind and patient. WTG! RECOMMEND HIGHLY...............

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

You’re so efficient

You’re so efficient, you respond and you’re organized. Also, you are fast to pay out. 10 out of 10 recommend.

October 23, 2026
Rated 5 out of 5 stars

My experience was five star

My experience was five star. I ordered the Chanel bag it shipped immediately. I got it within a day. It arrived in perfect condition just as stated on the website is the most beautiful bag and I could not be happier. Thank you so much.

October 19, 2026

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