Ann's Fabulous Finds Reviews 

1,700
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the gorgeous inventory and detailed descriptions, noting that luxury accessories arrive in wonderful condition, exactly as described online. Enthusiastic buyers frequently mention the exceptionally fast shipping, secure packaging, and helpful customer service team that makes every purchase completely smooth. However, some customers also noted specific difficulties regarding the consignment process, mentioning delayed payouts, slow communication, and long wait times for items to sell. Sellers frequently expressed personal frustrations when trying to retrieve unsold goods or waiting to receive their funds after transactions concluded.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with items arriving in... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that shipping is exceptionally... See more

Service

Customers had positive experiences with service, frequently highlighting outstanding communication,... See more

Customer service

Consumers find customer service to be positive, frequently praising the wonderful representatives and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love how you put multiple pictures detailing every scratch/imperfections, so a customer can make an informed decision, not just a spontaneous one. Excellent descriptions, and fairly priced. Authenti... See more

Company replied

Rated 5 out of 5 stars

I am a repeat customer. The team is super responsive and could not be nicer; especially noticeable these days when you feel like chat bots have taken over. Beautiful shawl shipped right away and I am... See more

Company replied

Rated 5 out of 5 stars

Ann’s Fabulous Finds is a true gem. They are a pleasure to work with. They are honest, have integrity, and are professional but with a personal touch. They are knowledgeable and their communication is... See more

Company replied

Rated 5 out of 5 stars

I have been doing business with Ann’s Fabulous Finds for about 20 years. They are professional and are more than happy to answer any questions you may have. I have never been disappointed with a purch... See more

Company replied


Company details

  1. Handbags Shop
  2. also in
  3. Fashion Accessories Store
  4. Jewelry Store

Written by the company

Ann's Fabulous Finds is the best source for authentic pre-owned designer handbags and jewelry. Buy, sell, & consign authentic Hermes, Chanel, Louis Vuitton.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,700)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality of merchandise is always IMPECCABLE

Quality of merchandise is always impeccable and described accurately.

October 29, 2026
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi Sharon -

Thank you for taking the time to leave us a glowing 5-star review. We value you and your long history with us, and we always enjoy hearing from you. I hope you are loving your newest purchase!

Best,
Katie

Rated 5 out of 5 stars

Great buy and great communication from…

Great buy and great communication from seller

October 19, 2026
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi Dan -

Thank you for taking the time to leave us a 5-star review! We hope you are enjoying your purchase and that you shop with us again soon.

Best,
Katie

Rated 5 out of 5 stars

Absolutely fantastic experience from…

Absolutely fantastic experience from beginning to end. Excellent choice of high-end pieces, honestly described, easily ordered, quickly shipped.

October 16, 2026
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Reply from Ann's Fabulous Finds

Hi Robert -

Thank you for your wonderful review! We're so pleased to hear that you had such a positive experience from start to finish. We take pride in our selection, accurate descriptions, and attentive service. We appreciate your kind words and look forward to your next purchase.

Best,
Katie

Rated 5 out of 5 stars

Amazing

Amazing. Just as described

October 1, 2026
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Reply from Ann's Fabulous Finds

Hi-

Thank you so much for your kind review! We are so happy to hear your item was just as described. We appreciate your support and hope you enjoy your fabulous find!

Best,
Miranda

Rated 5 out of 5 stars

I am a repeat customer ❤️

I am a repeat customer. The team is super responsive and could not be nicer; especially noticeable these days when you feel like chat bots have taken over. Beautiful shawl shipped right away and I am thrilled. Highly recommend!

September 28, 2026
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Reply from Ann's Fabulous Finds

Hi Carolyn-

Thank you for your wonderful review and for being a repeat customer! It means so much to our entire team. We’re especially happy to hear that you had such a positive experience with our team and that your beautiful shawl arrived quickly and was everything you hoped for. We love helping our customers find something special. We look forward to helping you find your next treasure!

Best,
Miranda

Rated 5 out of 5 stars

Another great bag

Another great bag. Exactly as described. Carefully packaged and with a personal note!

September 8, 2026
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Reply from Ann's Fabulous Finds

Hi Jac -

Thank you for taking the time to leave us a 5-star review! We appreciate you taking the time to share your experience and hope you enjoy your bag.

Best,
Katie

Rated 5 out of 5 stars

The handbag was exactly in the…

The handbag was exactly in the condition described (a bit better actually), was well packed and arrived quickly.

August 31, 2026
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Reply from Ann's Fabulous Finds

Hi Maria -

Thank you for taking the time to leave us a 5-star review! We’re delighted to hear the handbag exceeded your expectations and arrived quickly and safely. We hope you enjoy wearing it.

Best,
Katie

Rated 5 out of 5 stars

great experience

It’s my first time buying here, and I will definitely be back. The purchase process was quick and easy, and shipping was very fast. The package was carefully packed, and the item arrived in perfect condition, exactly as described 💛

August 24, 2026
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Reply from Ann's Fabulous Finds

Hi Laura-

Thank you so much for your wonderful review! We are so happy to hear that you had such a positive experience with your first purchase from us. We’re so glad everything arrived quickly, beautifully packaged, and exactly as described. We truly appreciate your support and look forward to welcoming you back again!

Best,
Miranda

Rated 5 out of 5 stars

My first time shopping at Ann's…

My first time shopping at Ann's Fabulous Finds was wonderful. Shipping was quick, and communication was clear. Item was exactly what was listed. I love my item that I bought and the experience I had. Will be coming back again...

August 17, 2026
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Reply from Ann's Fabulous Finds

Hi-

Thank you so much for your wonderful review! We are so glad that you had such a great first experience with Ann’s Fabulous Finds and that you love your new piece. We appreciate your support and look forward to welcoming you back again soon!

Best,
Miranda

Rated 5 out of 5 stars

Great overall experience

Great selection of product. I purchased a new Hermes Garden Party for just a couple of hundred dollars more than what I would have paid retail. Delivery was quick and the item was very well packed. Thank you Ann’s Fabulous Finds!

August 20, 2026
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Reply from Ann's Fabulous Finds

Hi Vicki -

Thank you for your wonderful 5-star review! We’re so pleased you found the perfect Hermès Garden Party with us and had a great experience. We hope you love your fabulous new find, and we appreciate you chose to shop with us.

Best,
Katie

Rated 5 out of 5 stars

Wonderful necklace

Wonderful necklace, fabulous service, great shopping experience

August 13, 2026
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Reply from Ann's Fabulous Finds

Hi JRF -

Thank you for taking the time to leave us a 5-star review! We’re delighted to hear you love your necklace and had such a fabulous experience with us. We appreciate your kind words and hope you enjoy your necklace.

Best,
Katie

Rated 1 out of 5 stars

This is THE WORST place to consign

This is THE WORST place to consign, I have had the WORST experience with them, in May I asked for all my items back and they "supposedly" did, I left for Europe for a few weeks and when I returned I was looking for items that were supposedly returned, I go back on their site and my items are their and they have them on layaway, their layaway program is only for a couple of months so they NEVER returned my items and were going to sell them and NOT pay me!!!! I sent an email in June and they told me everything was paid out and IT WAS NOT!!! this is robbery and I will take action!!!!!!!!

August 27, 2026
Unprompted review
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Reply from Ann's Fabulous Finds

Hi Lila -

We’re sorry for the confusion. After receiving your concerns, we carefully reviewed the account and the specific items referenced in the screenshots. Our records, including the applicable consignment summaries and payment documentation, confirm that all unsold merchandise was returned in April and that the items referenced were sold and paid out in May. No merchandise or payment associated with these items remains outstanding.

We take the handling of merchandise entrusted to us and our consignor payment obligations seriously. The website information viewed did not reflect the completed status of these transactions, and we understand why that caused concern.

If you believe there is a different, specific item that remains unaccounted for, we are happy to review it against our records and address it directly.

Sincerely,
Katie

Rated 5 out of 5 stars

My item arrived in beautiful condition

My item arrived in beautiful condition! Shipping was super fast and secure. I would definitely shop with them again! Highly recommend!

August 17, 2026
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Reply from Ann's Fabulous Finds

Hi Catlene -

Thank you for the wonderful 5-star review! We’re delighted to hear your item arrived quickly and safely, and that you're pleased with its condition. We appreciate your recommendation and look forward to helping you find another fabulous find soon!

Best,
Katie

Rated 5 out of 5 stars

Ann’s Fabulous Finds is the best!

I’ve purchased a few items from AFF in the last few years. I have been very happy with each item received. Also, everything was packaged beautifully and very fast shipping!

August 4, 2026
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Reply from Ann's Fabulous Finds

Hi Emma -

Thank you for taking the time to leave us a 5-star review and for continuing to shop with us over the years! We’re delighted to hear that you’ve been happy with each of your purchases. Careful packaging and fast shipping are both important to us, and we appreciate your continued support. We look forward to your next purchase!

Best,
Katie

Rated 4 out of 5 stars

Know this

I love the bag I purchased. Grateful to have found it and now own it. I have to share once it arrived it wasn’t very clean. It wasn't anything too noticeable at first, but as I examined I realized I had to do an actual deep clean. I pulled dried food, hair, lint, and all sort of build up from what I imagine was from over the years. In was in the pocket and inbetween the lining inside. There were also dried food smeared on the leather inside the pocket. It was gross. For the price I spent on it I was expecting a level of professional cleaning had been done. Because I wanted to keep the bag I was willing to do the work to clean it, but otherwise I would have passed had I known this. I only share this to inform others buyers that if you find something you like just know you might have to put in some elbow grease to get it into presentable condition. Otherwise, overall I had a pleasant purchasing experience hence why I gave it four stars rather than two.

July 28, 2026
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Reply from Ann's Fabulous Finds

Hi there -

Thank you for sharing your experience, and we’re so glad to hear that you love your bag and were otherwise pleased with your purchase. We’re sorry the interior required more cleaning than you expected.

As a consignment shop, our pieces come to us in varying pre-owned conditions. While we perform some surface-level cleaning when appropriate, we do not professionally deep clean or restore our items, as we want to preserve their original condition and materials. We carefully inspect each piece and do our best to note signs of wear and condition issues in our listings so buyers have an accurate understanding of what to expect.

We strive to provide a five-star experience, so we appreciate your feedback and will certainly keep it in mind as we continue to improve. Most importantly, we’re happy this special bag found its way to you, and we hope you enjoy it for many years to come.

Best,
Katie

Rated 5 out of 5 stars

Great selection and when things don’t…

Great selection and when things don’t work out, very streamlined and fair return policy.

July 26, 2026
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Reply from Ann's Fabulous Finds

Hi Sandra -

Thank you for your kind words! We're glad you enjoyed our selection and that our return process was smooth and fair when the item wasn't the right fit. We work hard to make every purchase feel as risk-free as possible.

We always strive to deliver a 5-star experience, so if there's anything we could have done to make it even better, we'd love to hear your feedback. We hope to help you find the perfect piece next time. Thank you again for shopping with us.

Best,
Katie

Rated 5 out of 5 stars

Great customer service

Great customer service

July 13, 2026
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Reply from Ann's Fabulous Finds

Hi Mary-Anne -

Thank you for your 5-star review and for your kind compliment about our customer service. We hope you shop with us again soon.

Best,
Katie

Rated 5 out of 5 stars

Super responsive and my new bag is…

Super responsive and my new bag is beautiful. Thank you!

July 8, 2026
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi there -

Thank you for your kind words and 5-star review! We're happy to hear you had a great experience and that you're loving your new bag. It was our pleasure to help, and we appreciate you taking the time to share your feedback.

Best,
Katie

Rated 5 out of 5 stars

Excellent service and will buy again…

Excellent service and will buy again from them!

July 2, 2026
Ann's Fabulous Finds logo

Reply from Ann's Fabulous Finds

Hi-

Thank you so much for your wonderful review! We are so happy to hear you had an excellent experience with us.

We look forward to helping you find your next fabulous piece and can't wait to serve you again!

Best,
Miranda

Rated 5 out of 5 stars

This is a 1st class company

This is a 1st class company. I called to verify they were an actual working business. I was greeted on the phone by a wonderful representative of AFF who reassured me. This bag was shipped to me quickly by FED EX and had an attached Thank You note. Superior quality bag. Thank you for the great effort. 5 BIG STARS!!!

June 30, 2026
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Reply from Ann's Fabulous Finds

Hi Vicki -

Thank you for your amazing 5-star review! We're delighted you took the time to call us, and glad our team could provide the reassurance you were looking for. It means a lot to hear that you were happy with your bag, the shipping experience, and the little touches along the way. We appreciate your support and look forward to your next visit!

Best,
Katie

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