I ordered a ring. BEWARE.
I ordered a ring. It didn’t fit. The receipt did not say anything about it being not returnable. However, when I tried to return, the customer service rep said it was not returnable. I think it was a “bot” that I was communicating with because it kept giving me the same answer. TERRIBLE customer service. BEWARE.
Reply from Olivela
We're sorry the ring didn't fit. This item was sold as a final sale item and, in accordance with our return policy, is not eligible for return or exchange. While we understand this is disappointing, we must apply the same policy consistently to every order.
We'd also like to clarify that you were communicating with a member of our customer service team, not a bot. They provided the same answer because they were following our established final sale policy. We appreciate your feedback and will continue working to ensure our policies are as clear as possible before purchase.
We hope we have the chance to turn this experience around for you in the future.