Nolae Reviews 

I ordered here multiple times in the past. Usually very good but the delivery time has been SO much longer than it used to be when they were a smaller company. I have placed pre-orders too and at different sites (also in EU) they do not take 5+ months to ship. I find that they are good with customer service that is true, i appreciate how friendly they are. But they are on the more expencive end of the EU shops and i dont think the shipping times are worth that. I used to love them but i think that if you want to pre-order smt you can buy if from korea directly and it will be probably faster and cheaper.3 stars because i did like them. they are not awfull i just wish it was faster.

amazing website. I ordered 2 illit albums and estimated arrival was between July 2nd and July 22nd. the package arrived July 2nd during the after noon and the website hadn't even updated the package to delivered! such a great service 🫶

I ordered 2 skz albums from them and they came from germany to england in a week. The packaging was very neat and safe. Albums were perfect. Also the little paper they hand wrote my name on with a wolfchan drawing was very cute. I absolutely adored it. Love them💗💗

Extremely disappointed with this purchase. Not only did the album arrive late, but the packaging was completely smashed. The album itself is damaged with visible holes and dents. The seller's customer service is unacceptable—they refused to send a replacement or offer a full refund. Instead, they offered a measly 10% (3€) compensation for a ruined item. Avoid this shop if you expect to receive your items in one piece.

I had to wait over a month for 1 album when i ordered. In that time I've written to their customer support which did not help as they only answered me after they shipped my album. Before that they only answered to ask for my order number and then did not reply to me for over a week... As it stands, I won't be ordering again here.. waiting this long, some people wait for months without updates, it's just not worth it.. and they really should work on their customer service.

I got a random album and it was just the one I wanted. 100% quality and most of all no damages on the album.

I ordered ATEEZ new album and the experience was great: I was updated about all the steps and the time that would take. It was my first pre order and I can safely say I will repeat it through Nolae. It arrived pretty fast, everything was safely packed and they included my name in handwriting + a few stickers! That's really important for me, and I found it a really nice gesture. Thank you!

Best kpop shop ever. My album took only 2 days to arrive and nothing was missing or even slightly damaged. I will definitely order again. ♡

Very fast delivery and collection of parcels to Latvia . Of course, it's hard to say based on prices; some items can be found cheaper in other stores, but on the other hand, if anyone else has this product at all, it's hard to tell.

The customer service is great and I've never had any serious issues with ordering from here after ordering at least 3 times in the last few months. Only reason for not giving 5 stars is shipping can be very slow at times but other than that it's great

I always buy my comebacks from Nolae and I have a few things to say.

Price: It's okay, if you buy more than X quantity the shipping is free and it is usually customs free.
Quality: The products are usually in good condition, inclusions always included, I never have problems with that.
Shipping: That's the only part that is not that good, I bought the preorder on october, the CD'S came out on november, is mid January and I still don't have them.
Customer service: They always answer and usually give you a good solution.

And they usually give you free things like stickers!

You can see some of the things I bought on Nolae on my instagram: blackrosewitch

I ordered my package long before Christmas, at 16th of December and it is still not dispatched. My niece was very disappointed she didn’t get her Christmas gift on time- Do not recommend

The client service was sweet and all but, my 2 packages who were officially released took 4 Months and they still haven't arrived. They're not even explaining they just go like "there's high demand, please be patient" well I ordered from multiple companies and this is the worst one so far. I had ordered at the same time one album from Stray kids from soundwave and it came weeks ago, way faster from korea when this company is supposed to be In Germany? I can't even get my money back I have to keep waiting for an album that god knows when will it come (if it even arrives) I had hopes .

My Package came Fast with no damages at all.I love the Quality of package.Experience when opening is amazing.im absolutely gonna Order something again😍

I ve been buying my kpop merch from nolae for years and honestly it's the only online shop I trust that makes a good job. They are always very helpful when I send them an email and my orders are always on time.

The worst costumer support I've ever experienced. I contacted them because my package was not delivered, and they answered passive agressively that I should be the one to contact the delivery company (which I had told them several times I'd done already, to no avail) and then they proceeded to tell me they couldn't speak to the delivery company they hired because nobody on their team spoke the language. Also, they didn't even check my info, assuming I spoke Spanish when I'm literally Portuguese. I ended up getting my package with a delay, but would not recommend buying from them because their costumer support is inefficient and blames the costumer instead of helping out.

The slowest shipping out of all the international kpop shops + they didn't even send the pobs I paid for. Instead of doing useless tiktok videos, maybe pay more attention at your workplace 🤔

It’s been a month since I bought 2 albums (1 pre-order included) and it still hasn’t arrived. Very disappointing.

My go-to kpop shop for new releases!
I usually buy pre-order/limited versions from Nolae and they have always arrived in perfect condition. It is noticeable that the packaging is done with care, specially if there are extra photocards.
Although the shipping takes some time for pre-orders, this is clearly communicated through emails and the release calendar. In contrast, the shipping for my Stray Kids Lightstick was very quick.

I placed an an order for the BLACKPINK - OFFICIAL LIGHT STICK SPECIAL EDITION (a pre-order item) on August 15th.

I initially received an email on August 18th stating that the shipment was "set for End of August." Now, it is September 29th, and my order is over a month late.

The communication since then has been unacceptable. Instead of providing a firm, accurate update, I have been receiving vague emails every two weeks simply informing me of yet another delay. The initial pre-order email promised shipment once all items were ready. Given this continuous cycle of delay messages, I have completely lost confidence that I will ever receive this product, and I am now concerned that the item I eventually receive will be a standard restock version, not the exclusive pre-order edition I paid for by ordering early.

This level of delay and consistently shifting timelines, especially for an item that was supposed to ship in August and was ordered specifically as a pre-order, shows a severe issue with inventory management and customer service follow-through. A delay of this magnitude without a clear resolution plan is deeply disappointing.

Update on Resolution: Due to the extreme and ongoing delay (now over five weeks late), the company offered me a choice between free cancellation or complementary "freebies" as compensation. While I am glad the item is finally shipping, the stress and confusion caused by the extended delay and poor inventory/communication management remain deeply disappointing. My expectation is that the light stick will now ship as promised, and I will receive the tracking information without further delays.