cokodive Reviews 

I placed two orders with Cokodive, but then I realized BTS was doing a merch pickup in my city. So, I contacted their customer service (props to Ricca!) and was able to cancel and get a full refund without any difficulties. It was a fast and smooth process. If tariffs weren't happening, I'd be happy to order from them in the future. Their customer reps do a great job of getting back to you and making sure you're satisfied. Super sweet!

Absolutely terrible shipping experience – Avoid!
I placed my order on February 13th and only received it on June 26th. The delivery took over four months, and it only arrived because I was forced to upgrade the shipping to FedEx—which cost me an expensive invoice on top of what I had already paid. I will definitely never order from Cokodive again. Save your time and money and shop elsewhere.

10/10 would recommend!

I ordered several times on the website, my items always arrive in perfect conditions and packaged with care.
They estimate the shipping dates well and we can track the package.

At first I was a bit worried because some people said they didn’t receive their stuff until 3 months later…..but I was actually very happy with the results! I preordered an album set and when it was ten days after release and I still hadn’t heard about shipping, I emailed them and got a response in one day. Apparently there was a backup, but my albums were shipped the very next day and I had my albums by the end of the week! Everything arrived in one piece and was well protected. Shipping cost me an extra 20 but you do have to take into account international shipping so that’s fine. Other than it took a teeny bit longer than I would have liked, the customer service was great and overall I was very very happy with my purchase. Thank you Cokodive! I could see my myself ordering again in the future <3

DON'T ORDER !!!
They took too much orders and never send items, without any update.
That's a shame !!! I'm still waiting for a refund.
Very very bad experience

First time buyer from ON, Canada. Was skeptical at first and kept asking support when a pre-order is going to ship since it was nearly the end of May and they said shipment should start in May but got it within a week once they shipped it out. Support answers quickly, which gives a peace of mind. Received the BTS cradle + light stick ver. 4 in excellent condition and packaged well. Thank you very much!

I know it is Kpop Random box but it is so random, I don’t even know UKISS until you guys sent it, it’s a waste of the merch and a waste of money. I could have enjoyed it if it’s the famous kpops like bts, enhypen, blackpink, svt, etc. I really thought the box was all related to BTS. Insane. I felt like this is not right to do. Such a scam, getting rid of stocks that aren’t moving? I hope they stop doing this, such a disappointment as a first time buyer.

WARNING
PREMIUM ARMY BOMB VERZ 4 BOX

The boxes feel like a scam to get rid of deadstock or trying to regain popularity of unknown group(s).

I have a similar experience as user coca cola who wrote a review here:
I Pre-Ordered the BTS ARMY BOMB VER 4 Premium Box in March, where I was to receive the Army Bomb as well as other K-pop merch, but when I received the box (after 3 months of waiting and paying 160 DOLLARS) most of the products were deadstock from the group U-Kiss FROM 2008. This box was listed at a higher price than the rest of their curated mystery boxes ($160USD WITHOUT shipping), only to receive products that were probably not being sold and that they want to get rid of, making this a "trashcan of goods" while using the box concept to do so. Where was the premium quality we were told about? With this price, there should be more consideration taken to the value of the goods that are delivered and make it premium value. We were sold the idea of a quality box only to receive outdated deadstock kpop items. This feels criminal and truly a scam.

We paid for a premium experience and got scammed, so please be aware that they're advertising a box worth 160dollars for unsold leftovers /deadstock of the group UKISS from 2008 who they are probably trying to get back in the picture.

I would not recommend nor trust cokodive again for this.

Pre-Ordered the BTS ARMY BOMB VER 4 Premium Box in March, where I was to receive the Army Bomb as well as 1-3 K-pop albums and goods, but when I received the box, most of the products were deadstock from the group U-Kiss. This mystery box was listed at a higher price point than the rest of their curated mystery boxes ($120USD WITHOUT shipping), only to receive the same quality of goods from standard boxes. Where was the premium quality we were promised? If the price of the mystery box is higher, there should be more consideration taken to the value of the goods that are delivered in this specific box.

What I got was a notebook, stickers, a few photocards, and a fabric banner ALL for the group U-Kiss, who haven't released a full album since 2018. For a box at this price point, they could have included merchandise of relevant and current artists. I also got a Cravity Single album worth $13USD, fantastic.

We paid for a premium experience and got scammed, so please be aware that they're advertising a standard box with a lightstick as premium, with a premium price tag. They do not allow refunds or exchanges of any kind, and our bank will not allow a dispute because of this. We waited over 2 months for this box, and we received leftovers. Ef these guys.

Bought the BTS premium box that was guaranteed to include the light stick and 3-4 random band merch items. When the package arrived the random items were mainly “U-Kiss” related, who were a ‘moderately popular’ (according to Google) band back nearly 20 years ago. Hardly worth the money and time taken to wait for the package. I was expecting bands from at least post 2018! Definitely don’t ever fall for these mystery box scams!

I ordered my pre order on 20th of march and it would be send on April 24th. I waited but they still didn’t send anything.

I was so excited about ordering three different clothing items from them that I couldn’t find elsewhere. After placing the order I received emails and refunds a few hours apart for each of the three items. They were listed as in stock on the website. Then I guess ALL 3 Items were not actually in stock despite me being able to purchase them. Since I was already paying the shipping I had added a few more smaller items. So now I’m paying a ton of shipping for small things I didn’t necessarily want. Then when I reached out to customer service to express my complaints….all I got was some AI generated response that didn’t even address my concerns! I will never order from them again.

I’ve used Cokodive many times now and they never disappoint. Everything arrives timely and packaged well. Staff are friendly and helpful. Would highly recommend!

COKODIVE is best customer service is so good so nice help you right way with no problems I been buying from COKODIVE for long time with no problems I love it 😻

I have never had a problem my items are always packed well arrive quickly and if any queries I get a quick reply and always helpful. I have bought a few things and can highly recommend COKODIVE for any K-pop items 5 stars in packaging, delivery, and quality.

After multiple emails of going back and forth and providing picture and video evidence I was not offered a full refund for a damaged product (was literally offered a mere $2 back). I asked them to expand on their policy to understand why they could not offer a full refund. I am sharing below since I would have loved to know this before ordering:

Albums: "a full refund or return is generally only applicable if the CD, photobook, and all inclusions are damaged. The outer packaging (box, cover, and case) is considered protective rather than part of the album contents. Therefore, if the outer box is ripped, bent, or damaged, but the internal contents remain intact, the album is considered to be in "good condition," and compensation is typically limited to a partial refund at our discretion."

Merch: "For other items such as keychains, lightsticks, and similar merchandise, sufficient damage for a full refund or exchange would include functional defects or breakage affecting usability or completeness, such as broken components, non-working electronics, or missing essential pieces. Cosmetic scratches or minor marks usually do not qualify for a full refund but may be considered for partial compensation depending on the severity."

It's really a shame since I have ordered multiple times and had great previous experiences until now. Bottom line: if you want to risk it and get stuck with a damaged album you most likely won't get a refund then you can take your chances. If you would mind a scratched, torn or ripped album maybe look elsewhere. There are other sites that offer the same product slightly more expensive but at least the quality is guarenteed!

BEWARE. The customer service leaves a lot to say. My albums arrived damaged. They refused my request for a refund because they don't offer refunds for any damages found on the box of the album. Would not recommend unless you are willing to take a risk.

I had a terrible experience ordering from Cokodive.com. Not only were they extremely slow to ship, but their prices are already inflated compared to other K‑pop retailers. The worst part, though, is their complete lack of transparency around international customs fees.

I live in the United States and was hit with an additional 25% charge of my order's amount from FedEx after my package was delivered. This fee was never disclosed at checkout, and it’s atop of the already high shipping costs CoKodive charges. They push all customs duties and import fees onto their customers without warning, which is deceptive.

If you’re in the US, do yourself a favor and shop with other merchants who don’t blindside you with hidden import fees. Shame on me for falling victim to these practices -- and on them for preying on unknowing US customers.

AVOID COKODIVE!!

I received a scratched light stick with a ripped box, which was clearly damaged during shipping. I spent hours documenting the issues, responding to Cokodive's multiple requests for different unboxing videos and photo evidence.

Despite jumping through every hoop, Cokodive refused to acknowledge the damage or offer a replacement, insisting I accept the damaged lightstick at full price. They refused to escalate the issue with FedEx or the manufacturer on my behalf.

They eventually refunded the item, but not the shipping. I won't be buying from Cokodive ever again! They probably returned the lightstick and pocketed the money themselves. Horrible, greedy company that does not care about kpop fans!

Ordered several times. Usually works quite well. Efficient, kind and helpful customer service.