Nitrado Reviews 

I appreciated the customer service representative engaging while the process was pending. They were really polite and helpful during the server transfer.

Its great customer service i had a problem with my asa server and they got it fixed and gave us a day extra uptime as thats what we missed when it didnt work

Ive always had very prompt replies, very rarely had issues with my gaming servers. They run fantastic all the time. If you'r looking for gaming servers then Nitrado are by far the best. Easy to use and great service at good pricing:)

The agent was absolutely fantastic and incredibly fast! They moved my server to New York in record time and gave me a great laugh with their joke about moving it to Antarctica. 10/10 service, give them a raise!

Worst game servers... lots of crashing, 200+ ping on every server

I was connected with "Edin K" who was extremely quick to catch up with the problem I had for a couple of days, and then almost instantly found the issue.

It was good to talk to a fellow techy too. Very professional and yet when we realised we were of similar background work, we found the almost stereotypical relaxed nature we get that techies do.

Very informative. Very quick. Very clever.

Problem resolved.

My biggest of thanks.

Nitrado service is great if you decide to stay with them. If you decide to switch a game the charge a game switch fee equal to the refund. I paid for a year long server on a game with my friends. We like the server options but when we wanted to switch games a limited list was available to switch to. When I found the next game we wanted to play the server was a little more expensive. I have no issue paying more for a server on a more popular game. When I went to upgrade to that game I could simply transfer remianing balance. I was charged a change fee that was equal to my credits.
Value of current server $201.56
Service plan $3.69 have to keep existing server running
Change fee $98.94
Total refund in credits $98.94

If i change the existing server setting the change fee and refund are mirrored in each other

***After reaching out to nitrado the customer service rep helped me with my problem amd I was able to get my full credit. The only issue I had is the wait time. But the rep was very helpful amd reasonable. Thank you nitrado.****

Instant replies and troubleshooting couldnt be happier

I had an issue with my server and Dennis S. was able to detect the issue and help me right away! He was patient and kind throughout the process and he was amazing!!! Thank you Dennis for helping me get my server back!

Amazing service. Refunded server with no questions asked. Superfund helpful. Nitrado has been awesome since we have started using it. This is our 4 servers we have purchased in the last 6 months.

Had issues with the service. Contacted support and was connected to an agent in a timely manner. Gabriela Gomez was awesome and she got my issue sorted out quickly. Great experience all around!

Was quick and easy

They helped me with in a few minutes

Not really impressed. Rented a Dune Awakening server. All straight forward and I love all the options available. But it seems there is a lack of human support. My game is rubber banding and its only me on the server. My Internet speed is great and I know the issue isn't down to me.

Figured i would get help but you have to speak to a bot named fin, who said he raised a support ticket and it would be emailed. But nothing recieved. I dont want to go into discord and it shouldn't be made very difficult just to ask some questions

Ali Abadallan gave us great customer service. Our Xbox DayZ server stopped accepting connections after a host move. Ali found a solution fast: he moved it to new hardware in the same location, kept our files intact, and had us back online the same day. Friendly, quick, clear service. Thanks Ali!

I had a problem with my DayZ server and contacted Nitrado Support. I was very pleased with how quickly I received a response.

A special thank you to Alf for being so kind, friendly, and professional! He took my concerns seriously, explained the available options clearly, and respected my decision when I explained that my server was working normally again.

It’s wonderful to receive such helpful and understanding customer service.

Thank you, Alf, and thank you, Nitrado Support! You definitely deserve 5 stars! ⭐⭐⭐⭐⭐

On more than one occasion I purchase a server and it breaks while installing, it doesn't boot, it doesn't work when I reinstall, I have to open a support ticket. The ticket then takes hours, if not days to get a response. They may be cheap but you will waste days of your paid for server time with technical issues.

Ali Abadallan was very helpful support, quick and easy to communicate with to fix my issue.

The service is okay as long as everything works fine, but if you run into any issues, don't expect much help. You're basically on your own. Customer support follows its own strict rules, and you'll need to rely on third parties to resolve the issue, which can unfortunately be very time-consuming.

The only way to get your money back in this case is to file a dispute with your bank, and the bank will take your side.