NewDay Reviews 

I am with their PULSE card version (previously Amazon card). The customer service agents have bad attitude, not a customer-focus at all, they have unreliable charges that changes constantly and they aren't knowledgable enough when you ask questions.

Their cash back always causing issues in my account, like last time it was 1p, previously 6p, and so on, which makes me call them, and when I call them to resolve I am treated disrespectfully as if I've done something wrong. The last person I spoke to said; you called us last time for the similar issue of 6p, I will do it today but for the last time (as if it was my fault!). I never miss a payment, always make payments on time and pay whatever the fee without a delay, and yet I am treated like a bad customer.

It was an awful experience, therefore I closed my account. Thankfully I have other credit cards that are more reliable but sadly with limited service such as money transfer, therefore a little disapointed but I don't regret.

I do not recommend this company to anyone. They are there to rip you off! They shouldn't be in the business.

all good but the interest rate after a length of time should come down.

Good company thanks

STRESS Free Easy to use and more Benefits Low Rates interest aswell

Hassle free and a great provider. A good overall experience. Thank you.

The marbles card is great for me to give my credit score a boost and they gave me an increase aswell, so even better.

Not had any problems with the app, card or otherwise. They have cash back / discounts on certain sites. Good to know that there is transfer balance if needed.

Good card
Payment

2ND REVIEW. As stated in my previous review, I closed my account on the 1st September, 2026, it is still showing as open and I have not received written confirmation that the account is closed (sorry had one from a virtual assistant on Chat, not good enough)Now I am being offered a credit limit increase, I do not want this I just want to get rid of this account. I still have not received a signed credit agreement or a copy of payment details. Please do not ask me to call, I have wasted enough time on trying to sort this out (another ten minutes on Chat this morning ..virtually I may add)Just send me what I have asked for

My Marbles is handy to have for emergencies or an unexpected purchase

So, finished paying off goods with AO in July paying £84 a month to Newday, so thought I would treat myself to a new tv at £21 a month, got an email in from Newday last week saying they would be taking £84 out my account. I called them and explained what had happened and that I would be overdrawn at the bank if they took that out my bank and the lady was extremely unhelpful telling me I had to cancel the direct debit. I asked if she could please do that as I had never had to cancel a direct debit with them after paying off goods, once the goods were paid for the direct debt stopped, I was told no, I had to go online to do this. I came straight off the phone and on and cancelled the direct debit for £84 and paid £23 for this payment. Today I got a notice from the bank, Newday has taken £61 out of my account making me overdrawn. I called up Newday today furious and explained again to be told the girl last week could have stopped that direct debit. I am furious, I asked to pay the amount from now on that I agreed to with AO for the goods, hope it's finally done as I ended up putting the phone down on her after she agreed to change the payments. Why are they allowed to change payments agreed to with the seller when you buy their goods?

My unfortunate experience of NewDay came via the John Lewis Partnership credit card. When over £1000 of fraudulent transactions were carried out on my stolen card recently it was IMPOSSIBLE to contact them. The automated telephone system lead me into dead end after dead end, offering 'yes' or 'no' options for a new card for example, but no possibility of talking to someone as the fraud was unfolding before my eyes – orders and subscriptions coming through on my laptop. The stress was indescribable as I tried numerous times and over half an hour to speak to someone on the 'customer [non] services' number. I subsequently raised a formal complaint about the AI system and lack of a dedicated fraud line for customers to get through to. My complaint was upheld and I was offered £25 in compensation – frankly an insult. I was also told that my 'claim' – ie the thousand of pounds worth of transactions that were allowed to go through without a verification check – had been found 'in my favour' as if I should be grateful that the money taken as a result of Newday's negligence, had been returned. Typically, the letter announcing this – and the paltry compensation – had no address, no email or telephone number for me to reply. NEWDAY/John Lewis Partnership Card has nothing but contempt for its customers as evidenced by its aggravating automation & attempts to obstruct customers from contact even in urgent situations. Next step: the Financial Conduct Authority, as no reputable credit card provider should be allowed to operate like this. I have also written to the MD of John Lewis, whose reputation and brand loyalty is, in my opinion, tainted by its association with NewDay.

Terrible company high interest charges since they have taken over the Argos card basically why rip you off

Marbles are Flexible , They provide regular updates regarding charges, costs, and statements. The interest rates are updated to be current with bank charges. Marbles also provide Aqua & Capitol one. access, Credit availability are increased according to Prompt , regular, updates through secure management. Have used Marbles & Aqua fo over 10 years.

Useful for emergency needs, but would benefit from reduction in the frequency if emails pushing loans. As a responsible lender I don't feel it is appropriate for NewDay/Marbles to be pushing loans on a monthly basis - sometimes more frequently by multiple pathways, especially with interest rates at 3, 4 sometimes even 5 or 6 times higher than similar products.

Absolutely disgusted at the fraudulent activity on my NewDay account. 😡
THREE TIMES!! 🤬
How on earth is it so easy for fraudulent activity to happen on the same account repeatedly?
After the first incident, you would expect stronger security measures to be put in place to protect customers. Yet here I am dealing with it for the third time.
It’s incredibly stressful, frustrating and worrying. I trusted NewDay to keep my account secure, and frankly, I’m now seriously questioning how secure it actually is.
Three times is three times too many. Something needs to change because customers shouldn’t have to keep dealing with this.

Great service and the app is easy to use..

From start to finish I was given the Marbels Mastercard it’s been a smooth experience easy to use app and everything is clear great customer support payments easy to make

Easy to deal with

I needed to improve my credit rating. That is exactly what I have experienced using the Aqua credit card. You get educated in building your credit rating. My credit rating has now improved drastically