Banner for Merrick Bank

Merrick Bank Reviews 

20,051
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,631 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly digital tools, the convenient mobile app access, and the exceptionally helpful customer service representatives who make daily financial management remarkably simple. Many consumers also mention that credit limits often increase smoothly after maintaining consistent and reliable on-time payment histories over several months. However, some customers also noted frustrating difficulties with payment processing, sudden fee adjustments, and extremely long hold times when attempting to contact support. A few reviewers expressed deep dissatisfaction regarding unexpected account charges, unhelpful automated response messages, and credit cards getting repeatedly declined during routine store transactions.

What people talk about most

Payment

Customers had ambiguous experiences with payment, as many reviewers praised helpful low payments and... See more

User experience

Users describe positive interactions with user experience, noting that the mobile app and online platforms... See more

Service

Customers consistently note positive experiences with service, highlighting efficient account management,... See more

Product

Reviewers mention positive feedback about product, noting that it is a great credit building tool and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My card was lost/stolen and Merrick worked quickly and diligently to get me back on track. They also made my credit limit worth while, compared to some other companies. Very pleased with their custome... See more

Company replied

Rated 5 out of 5 stars

I recently lost my dear husband. Trying to produce a fitting and meaningful memorial by cutting cost only adds more stress. Merrick's card has allowed me to purchase the perfect items in a timely fash... See more

Company replied

Rated 5 out of 5 stars

This is one of the best cards I’ve had. Everything is disclosed up front. And with good payment history, your credit can double. That was automatic and 100% factual. I’ve never had any issues with the... See more

Company replied

Rated 5 out of 5 stars

I have had the Merrick card for almost 5 years. It's definitely a credit building card. But I have kept them even after my score was over 750. It's a pretty simple card. No crazy monthly fee. The app... See more

Company replied


Company details

  1. Bank
  2. also in
  3. Financial Consultant

Written by the company

At Merrick Bank, we specialize in credit programs that assist people looking to build or rebuild their credit. Founded in 1997, Merrick Bank is FDIC insured and recognized as a top credit card issuer in the U.S. In total, we proudly serve nearly 3 million cardholders and have extended over $5.3 billion in credit. We also provide consumer finance options to marine, RV, and horse trailer dealers throughout the country to help customers find new opportunities to get what they need for recreation. With Merrick Bank's Merchant Acquiring Services and our Independent Sales Organizations, we support a wide range of merchant categories (including non-traditional businesses) and offer multinational and dynamic currency services, next-day funding, and daily reconciliation.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(20,051)

1,572 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dear follow credit card seekers.

Dear follow credit card seekers.
Do not do business with this credit card company. They are scammers, loan sharks and the worst credit card company to have or deal with.
I had a account with them for year. I maintain my account. Until I became permanently disabled due to a life threatening condition.
I contacted them, as soon as. I became hospitalized. And told them. The reason, why I fell behind on my account. Is because I laying in the hospital recovering. This credit card company repeatedly called me 9 or more times a day at all hours. They harass me with repeated phone calls. Even though. I spoke with them and explained . I'm recovering in the hospital and became disabled.
On my account I was paying a credit card insurance monthly. In the event I lost my job, national disaster or become permanently disabled.
This credit card charges high yearly fees to hold this credit account. They charge high interest rate on balance. Which makes you never able to pay down your balance.
This credit card took my insurance pay out and then charged off my account. Then reported it in my credit file. After they were paid off. Then they sold my account to debit collector. That instead of notifying me. Went to the court house and filed a lawsuit. Even though the account was paid by my credit card insurance this credit card company offered.

October 1, 2026
Unprompted review
Merrick Bank logo

Reply from Merrick Bank

We’re sorry to hear this was your experience, Kevin. We appreciate you sharing your feedback; we've shared it with the appropriate team. Thank you again for reaching out.

Rated 3 out of 5 stars

Hello you block me and slla

September 29, 2026
Unprompted review
Merrick Bank logo

Reply from Merrick Bank

Thank you for your review.

If you have any questions or concerns, please feel free to call us directly at 833-845-1900.

Rated 2 out of 5 stars

Can't Login. Can't Get Help.

Two months in a row now I have been unable to login to my account online. The security check sends me a code that never comes. I was told they were having issues and I paid by phone. Now it is happening again. I was given the same BS about "issues". I will be paying off this account as soon as possible and closing this account. I have no way of looking at what is going on in my own account! I almost feel like they do this sort of thing to deliberately make people late paying. I'm DONE.

October 20, 2026
Unprompted review
Merrick Bank logo

Reply from Merrick Bank

We appreciate you taking the time to leave a review, Joy. We take all feedback seriously, as we strive to improve our customers’ experiences. If you still need assistance with access to the website, please call us at 833-845-1900. We're happy to help.

Rated 5 out of 5 stars

Customer service

Services was great
The process was straight forward
Merrick bank excellent bank

October 23, 2026
Merrick Bank logo

Reply from Merrick Bank

Thank you for your feedback, Abdu. We really value our customer service and are happy to hear that we are meeting your expectations!

Rated 2 out of 5 stars

scammers stollen mu money

October 1, 2026
Unprompted review
Merrick Bank logo

Reply from Merrick Bank

Thank you for reaching out. Please call us at 833-845-1900 for assistance. We're happy to help.

Rated 1 out of 5 stars

I recently discovered that Merrick Bank…

I recently discovered that Merrick Bank had an open credit card account listed on my credit report, despite the fact that I never applied for or authorized one.

I received a promotional invitation in the mail and threw it away because I wasn't interested. I never submitted an application, accepted an offer, or agreed to open an account.

When I contacted Merrick Bank, they filed a claim but refused to close the account until their investigation was completed. I find this extremely concerning. An account I never authorized is being reported under my name, and I'm now responsible for spending my time trying to correct the situation.

I've since filed formal complaints with both the Consumer Financial Protection Bureau and the Better Business Bureau.

Merrick Bank needs to explain how this account was opened, provide proof of authorization, and promptly correct any inaccurate credit reporting. Consumers should not have to go through this process for credit cards they never requested.

This experience has seriously damaged my trust in Merrick Bank.

October 21, 2026
Unprompted review
Merrick Bank logo

Reply from Merrick Bank

Thank you for reaching out to share this review, Natalie. We take your concerns seriously and would like the opportunity to review your concerns and ensure they receive the appropriate attention. Please reach out to us at 833-845-1900 for assistance. We appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Love my Merrick Bank Credit Card

I applied for a Merrick Bank Credit Card and was approved even though my rating was fair. Now it's gone up about 20 points. Thank You Merrick for helping me when I needed it. I've had no problems and I would recommend them . Thanks again

October 1, 2026
Merrick Bank logo

Reply from Merrick Bank

We are happy we could help, Lisa. Thank you for your review.

Rated 5 out of 5 stars

Merrick Truly Understands Customer Needs

I recently lost my dear husband. Trying to produce a fitting and meaningful memorial by cutting cost only adds more stress. Merrick's card has allowed me to purchase the perfect items in a timely fashion. User friendly and hassle free usage and great customer service has not only eased my stress, but given me the opportunity to give a beautiful tribute to my husband through the memorial products I have acquired using my Merrick credit card. Thank you so much.

October 1, 2026
Merrick Bank logo

Reply from Merrick Bank

Thank you so much for your review, Sheri. We're glad we could help.

Rated 5 out of 5 stars

Came in very handy

Came in very handy. Decent interest rates considering. Paid it off early. Nice to have credit line increased for paying on time.

October 6, 2026
Merrick Bank logo

Reply from Merrick Bank

Thank you for your review, Jeri.

Rated 3 out of 5 stars

scam me asld[as'da

October 6, 2026
Unprompted review
Merrick Bank logo

Reply from Merrick Bank

Thank you for your review. If you have any questions or concerns, please call us directly at 833-845-1900.

Rated 5 out of 5 stars

It was clean

It was clean, staff, front desk professional and attentive. Great customer service. Friendly, kind, respectful, courteous and polite.

October 16, 2026
Merrick Bank logo

Reply from Merrick Bank

Thank you for sharing your amazing feedback, Carolyn. We really appreciate it.

Rated 2 out of 5 stars

unacceptable phone waiting time/ plus over charging

I've been making my payments 19 days ahead of schedule every month without fail and this month i get a text stating i owe an additional 39.61 so i tried to call the customer service line I have been on hold for 45 minutes and am still on hold. this is unacceptable business. noone should have to be on hold waiting for someone to answer the phone this long. not to mention trying to over charge a client who has never missed or been late on their payment

October 16, 2026
Unprompted review
Merrick Bank logo

Reply from Merrick Bank

We appreciate you taking the time to leave a review, Stephanie. We take all feedback seriously, as we strive to improve our customers’ experiences. Please call us at 833-845-1900 for assistance. This is a unique number made for inquiries from social media. We are happy to help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look