Madam Muse Reviews 

743
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 688 reviews, most reviewers were somewhat happy with their experience overall. Many customers are delighted with the product's comfort and fit, often describing the bras as soft, supportive, and a significant improvement over traditional wired options. Reviewers appreciate accurate sizing, feeling like they are not wearing a bra, and found ordering easy with quick delivery. However, some customers noted significant issues, particularly with the refund process, struggling to get their money back and often offered only store credit or partial refunds. Many also experienced problems with sizing and product quality, finding items did not fit as expected or were made of cheap materials. Additionally, several people mentioned long delivery times and products not matching their descriptions.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing disappointment that the... See more

Quality

Reviewers mention ambiguous feedback about quality, with many consumers expressing disappointment, citing... See more

Order

Users describe ambiguous interactions with order, with many finding the ordering process easy and expressing... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many experiencing significant delays, sometimes... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, frequently reporting that they... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was a pleasant surprise to receive this bra. No more underwires that I had worn for 50 years, even though I loved them for that time! Now that I'm older, I thought I'd give this a try. As with any... See more

Rated 4 out of 5 stars

Delivery was slightly delayed, but not a major problem. Packaged well. Love the colours & feel of the bras, used madamemuse sizing chart & honestly think i should have chosen medium & not large as sug... See more

Rated 4 out of 5 stars

The bras fit really well with no gaping in the cup which I really appreciate. However, they do make my pretty sweaty which is not something I normally experience. The sizing was very accurate for me.... See more

Rated 5 out of 5 stars

Delivered quickly and am so happy - most comfortable Bras ive ever had. Im a 36DD and ordered an XL and L thinking I would send back the one that didn’t fit as well but actually they both fit nicely-... See more


Company details

  1. Underwear Store
  2. Lingerie Store

Written by the company

At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.


Contact info

3.3

Average

TrustScore 3.5 out of 5

743 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.3

All reviews

(743)

733 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect fit ..extremely comfortable and…

Perfect fit ..extremely comfortable and very good quality ..was surprised it did exactly what its supposed to ..lift support and smoothing...ordered one to see would it be any good. Will be ordering more in different colours ❤️❤️

July 16, 2026
Unprompted review
Rated 4 out of 5 stars

Comfortable and well made

The bras are very comfortable and seem well made. However the very overt branding stamped in a contrast colour on the outside of the bra is ugly. Delivery was quite slow to the EU. The balconette bra will suit smaller girls but the plunge Vneck is cut very generously and better -in my view- for larger girls - other than the pads are not removable - these are bonded in. All said, under a tee-shirt this gives great shape. Overall very good value and with the points I have mentioned in mind, I recommend.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

It is the best bra I have ever worn

It is the best bra I have ever worn. I always had trouble with the straps staying up but with your bra it stays up, which is such a relief. They are very soft and so comfortable. I think I should have bought the next size up though.

July 3, 2026
Unprompted review
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Rated 3 out of 5 stars

The fabric is buttery soft and supportive

The fabric is buttery soft and supportive. I bought the deep plunge bra in medium which fits, however, the back still had some bulge above the band which was disappointing. I loosened the straps and that helped a bit. I wore the bra a few days and noticed the band buckles around the ribs. I bought the bra on sale and decided to keep it since the return process had a few hoops. I don't think I would buy another one.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Have four of the jelly bras now

Have four of the jelly bras now. After years of a painful chest in the middle of the day with bras pulling me so badly I felt like I couldn’t breathe. I now have comfort all day. Sturdy construction with decent width straps that don’t cut off my circulation. Have 2 black, 2 nude and waiting for the white ones to arrive! Wash really well and also because of the fabric they seem to dry a lot quicker than my previous offerings! At just under £20 each they are also priced extremely well.

July 18, 2026
Unprompted review
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Rated 1 out of 5 stars

No communication and no refund - after sales shocking.

The bra did not live up to expectations, not as supportive or as comfortable as I would have liked. I emailed to return as advised on their website. No reply. After 3 emails to them with no response, I returned the item, tracked to the address on the website. Again, no response. I am still waiting for my refund but have literally had no communication from them whatsoever.....
I would avoid purchasing anything from this set-up. My belief is that all the positive reviews are fake. Beware.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is awesome with…

The customer service is awesome with this company. So far I am really enjoying my bras. I have been looking for a comfortable bra for day to day that isn’t a sports bra and gives me shape and holds in all the tid bits. So far so good!

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE WORST customer service experience EVER….

This is the ABSOLUTE WORST customer service experience I’ve had in my 40+ years as a consumer. Not only were the bras not even close to what is advertised, I reached out to start the return process the SAME DAY I received my order in the mail. They respond extremely slow, I’ve had to repeatedly explain the same details over and over. They also start with trying to offer an exchange or credit to receive more of their crappy products and this continues over multiple messages. I FINALLY got an address to return my order and they refuse to give me an update on the status of my returned items, never worn in original package because I also HAD to take a pic and send it to them of the bras before they would provide me with the shipping info. They have had my returned product for at least a month now. I spend over $250, shame on me. DO NOT BUY ANY OF THEIR PRODUCTS!!! This is a terrible company who takes advantage of consumers who will try their false advertised product. It’s a scam!

July 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Loved the bra

Loved the bra, fit and felt great when wearing. I will be ordering another one in the near future if you have any deals.

July 9, 2026
Unprompted review
Rated 2 out of 5 stars

Took 3 weeks to arrive

Took 3 weeks to arrive. When it arrived it’s nothing like advertised. Runs very small and does nothing to life your girls. Do not recommend .

July 17, 2026
Unprompted review
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Rated 1 out of 5 stars

I ordered a bra

I ordered a bra, it came late they let me know it would be a little late due to hi volume of sales...got the product and it was so small I had to add an extension and the cubs were way too small yet the bag stated the correct size ..dialed their phone number 15 times busy all the time...emailed the customer service and waiting ...their product was not as described and looked nothing like the video and they sent these tiny nipple covers which were a joke...not happy...36.00 for a really cheap product!!!

June 30, 2026
Unprompted review
Rated 2 out of 5 stars

No good if you are over a D cup size

If you are over a cup size D please don't bother to order. It's laughable how small their cup sizes are!!! Their band sizes are true to size. You cannot get a refund either. They happily sent me another bra which was a size up cup size (apparently an F?!) which was way too small. Now I have two bras that are two small and £24 down. Also worth noting it's a really generic bra with no branding/label on it! So definitely expensive for what it is.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Size guide was perfect.
Website so so easy to find what you need.
Choice of colours:patterns are really nice.
As a women who needs a good supportive bra and have worn underwire for the last 28 years these are a game changer.
No wires sticking in. Really comfortable.
Nearly feels like your not wearing a bra yet gives the support and shape I need in a bra.
I have just put in my second order and will be getting more again.
Really really impressed.

July 13, 2026
Unprompted review

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