Madam Muse Reviews 

Customer service is appalling they take weeks or longer to answer emails, telephone is always engaged, they try to give you a credit note instead of full refunds, I bought a bra in July this year was great so ordered 3 more of exact same in August they were totally different sizes/bras, sent email same day delivered with photos took a month to answer asking for same details/photos I'd already sent got so fed up of waiting so I involved my bank who gave me my money back, (might have to give back if they refund me)they are still waiting for a resolution off them, they are the WORST COMPANY I've ever dealt with, it's now been 2 months and still don't know what's happening, do NOT BUY FROM THEM unless your happy to wait MONTHS to get a resolution

I ordered 2 items which finally arrived many weeks later. Although each item felt and looked of a nice enough quality,neither fitted me correctly or with the lift that is well advertised.
I attempted to contact them via email multiple times over a few weeks with a high importance notification to arrange a refund as I didn't want an exchange in size. This seems to be the only limited way of contact and any information on returning items is minimal and diabolical. I have never had one response. Yet I still receive marketing product sales emails.
These are not a professional company that have any interest in putting customers first.
Please do not purchase any items from them unless you are sure you will be happy with your product as they are clearly robbing people of their customer entitlement.

I hope that Madam Muse does not respond to this with a mediocre apology that solves nothing, instead, take a look at the business you are serving and make it better. Also feel free to deal with my request effectively. My order number is:249080
I have started a report to the Trading Standards of this experience.

I bought a bra that was too small, but the quality and fabric is beautiful. The customer service I’ve received has been so professional, now my new bra is on the way.

Kind regards,
Tara 🇨🇦❤️

I ordered my first jelly bra and loved it but then I noticed they came out with a different style so I ordered that one. I didn’t like the way it fit so I wanted to return it. I didn’t have any trouble at all and ended up ordering three of the original bra I had purchased.

DO NOT BUY FROM THEM. What a con company. I paid £6.30 to return their not fit for purpose bras only to check the tracking number and they are no longer at the address. Bras been sent back to me

The product is fine unless you have a problem as the customer support team are dreadful. I had a problem with the bras I ordered so emailed Madam Muse. No reply so emailed again and was told they were looking into it. Over 2 months I emailed and chased for a reply several times. Eventually they offered a complimentary replacement, which I accepted with thanks. I month later and again several emails to chase they're still looking into my complaint even though they have offered me an acceptable resolution. Madam Muses refund policy is worthless as they clearly have no intention of honouring it. I would definitely not recommend this company.

BUYER BEWARE!!! Do not shop with this company-they NEVER reply if you need to return items!! 6 emails sent and all ignored!!! After further investigation it seems like this is common practice for the company with many customers reporting the same. Looks like i am £50 out of pocket for 2 useless bras!!
Edit to add-in response to the companies standard reply below…I have emailed your support team-6 TIMES!!! You are a scam company -your so called “60 day return guarantee” is a lie. There are at least 3 facebook support groups set up for people who are having issues with this company filled with countless negative reviews from customers having the exact same issues as me. PLEASE future customers- do yourselves a favour and spend your money elsewhere!

I love this bra and I dont get to say that very often. It's so soft and comfy! LOVE no underwire! Im a dddcup. So I know bras! And the customer service was excellent when my first one i ordered did not fit. They replaced it no questions asked!

If I could give them minus I would!! Absolutely shocking company buyers beware. Shocking customer service once they have your money you won’t be getting it back!
They try to tie you up in knots and the emails you receive are like a broken record
Buy your underwear from a company with integrity and common decency!!!!!

I love the bras so much! I tried a balconette bra for something different and sadly it didnt suit. Took ages to get the return sorted out but eventually was organised and i received a refund and got to keep the bra which i will gift to a family member. Friendly service and the most comfortable bras ive ever owned!

The bra finally arrived.
The size was insane, I followed the fit guide. Definitely not made for larger chests.
After 9 emails for a refund I finally got an AI response. The worst company to get a response from. You will wait months.
3 months later I got a 30% refund. Not a full refund as they advertise.
I couldn't be bothered with the rigmarole of getting it back to them. It would have taken months and I don't believe my refund would have come.
Wouldn't recommend purchasing from them

I recently purchased and eventually got my bra. Well annoyed. Where to start. I can't do let's just pretend I wrote an essay about them the fake misleading bras and you as the potential new customer read this and make the decision to stay away from this company and there gel bras for £19.99 each. STAY AWAY FROM THIS SCAM COMPANY AND THERE PERTHTIC HIGHLY OVERPRICED TAT

Ordered 2 bras same size, one fit was smaller than the other. Tried to email to return and no response. I did a chargeback through the bank, on the final day they had to respond they replied. Eventually got an address to return but they ask for loads of photos before they give you an address. I had to pay to return, which it has now been returned to me as they couldn’t find the address. I googled the address given and it’s a storage unit. DONT BUY FROM THIS COMPANY.

I ordered 2 bras on 28th October still not received them, I have contacted the company by email as website says 3 days delivery,got no reply from the company I now wish I had read the reviews,if I have further problems I will be contacting trading standards via the citizens advice.Proof they obviously don't care about negative reviews I have tried to contact the so called customer services,no reply ,chat doesn't even work on their website.

Hi everyone.. expecting any immediate response from this company is a nightmare.. after constant emails back and forth for the past few weeks, i finally got a response stating that i would be refunded. I didn't bother reordering..

Absolutely never again. Bought a bra, it didn’t fit right, and I have returned my purchase to them, verified with UPS tracking and they have not issued my refund. It’s been weeks. Worst company and customer service ever.

Where do I start ? I originally ordered bras on 06/09/26. Eventually arrived on 18/09/26 - so very delayed delivery - not a good start. Sadly they didn't fit - at all - not even near & I had sought assistance in picking a size!

I then received my first chase up message claiming I should of had my bras two weeks already & what did I think ! On 25/09/26 I sent my return request. On 30/09/26 I actually received a reply giving me 3 options - of which I chose a full refund. Since then I have sent several more emails requesting further information on how to return my items. I'm now well into my returns period & don't know what else I can do. As one reviewer mentioned I wish I had read the reviews on returns first as I wouldn't of bothered.
Has anyone ever managed to return items and get a refund ?

Well well well how weird - today, after posting my review, I received an email detailing how to return my item. Maybe leaving a negative review is the catalyst !

Several weeks before bra was delivered. Bra did not fit. 5 emails before i received a reply. Then very unsatisfactory options for return. I paid $35 and received $8 credit for “return”. Terrible product. Terrible costumer service. They do not have a 100% satisfaction refund Don’t waste your time or money with this unethical company

Madam Muse is running a low-cost, low quality, high-volume e-commerce operation where the priority is acquiring customers and denying all returns and refunds. Avoid.

I would leave zero stars if I could! I received my bras and they were cheap material and I didn’t like them. I emailed 7 times about a return and started a dispute with my bank before I got a response. After about 2 weeks I finally received the return instructions and when they received my return they said they cannot refund me due to the dispute with my bank. They have terrible customer service and poor quality items that cost an excessive amount!!! Don’t buy from this company!!!