IMPROV® Traffic School Reviews 

1,449
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,099 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the user experience excellent, describing courses as easy, fun, and educational, often highlighting their informative and engaging nature. Many appreciated the flexibility to learn at their own pace and the clear, straightforward presentation of content. Staff received high praise for being helpful and providing exceptional support. However, some customers noted significant website technical issues, including bugs, non-working links, and verification problems leading to course restarts and wasted time. Additionally, some mentioned difficulties with customer service, such as long wait times to reach a human and unaddressed issues, sometimes requiring multiple calls.

What people talk about most

User experience

Consumers find the user experience to be positive, often describing it as quick, easy, and straightforward,... See more

Service

People report ambiguous experiences with service, with many praising the defensive driving courses as... See more

Website

Clients share ambiguous opinions on the website, with some reviewers finding it easy to navigate and a... See more

Staff

Customers had positive experiences with staff, praising instructors for being clear, engaging, and providing... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The material was so relevant for people of all ages, should really get the messages across to new drivers. Liked the way the points were made and how it helped me to remember things. Think this shou... See more

Company replied

Rated 5 out of 5 stars

This course is designed by experienced people with real world situations. Especially it is specific for every state in United States of America. It gives knowledge what are we not doing right or can d... See more

Company replied

Rated 5 out of 5 stars

When I finally reached a human being, the service was just exceptional, above and beyond. GEICO claimed that IMPROV had not advised them of our course completion, so no discount, major league hassle.... See more

Company replied

Rated 5 out of 5 stars

The Improv Traffic School Course was easy, fun and educational! A needed refresher. I appreciate the emphasis on managing road rage with intelligent self-control. Also, great focus on how speeding... See more

Company replied


Company details

  1. #8 of 10 best companies in Drivers License Training School
  2. #16 of 18 best companies in Driving School

About IMPROV® Traffic School

Written by the company

"I LOVE defensive driving!" ...said no one ever.

That’s why we partnered with the masters of fun - the World Famous Improv Comedy Club - to create a defensive driving course that’s actually entertaining.

IMPROV has won multiple awards, including “Best Traffic School” awards, and proven something revolutionary: you can learn better driving skills without the boredom. Just fun, simple micro lessons.

State-Approved Online Courses Nationwide:

  • Insurance Discount Programs
  • Teen Driver’s Education
  • Traffic Violator Programs
  • Fleet Training

If it has wheels, we have a course for it.

Join over 5 million students who chose the smarter way to learn.

✓ Mobile-friendly
✓ Simple & easy
✓ Actually fun

Contact info

  • Variel Avenue 6330, 91367, Los Angeles, United States

  • myimprov.com

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,449)

1,108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Obtaining the certificate

The process was simple and easy to understand. With one exception, I am having trouble obtaining the certificate to send to the court. Can you please help?

May 20, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

We’re glad to hear the process was simple and easy to follow, and we’re sorry you’re having trouble accessing your certificate for the court. This is not the experience we want for our students.

We’ve reached out to you via email to assist, and you can also contact us at support@myimprov.com so we can review your account and help you obtain your certificate as quickly as possible.

— IMPROVLearning

Rated 5 out of 5 stars

fast great service

May 19, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear you experienced fast and great service. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

Impressed

Easy to follow course and really nice and professional customer service.

May 11, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear you found the course easy to follow and had a positive experience with our customer service team. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

The overall course material is very…

The overall course material is very informative and refreshing, I would like to retake the course time to time.

May 20, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear you found the course informative and refreshing. It’s great to know the material made a lasting impression on you. We appreciate you choosing IMPROVLearning!

Rated 2 out of 5 stars

Course navigation was clunky and…

Course navigation was clunky and difficult to move forward at times. Couldn't complete the course either due to password issues which they couldn't reset and told me I would have to re-do the entire course from the beginning. Too bad because content was pretty good up to that point.

May 11, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

We’re sorry to hear about the navigation and password issues you experienced, especially having to restart the course. This is not the experience we want for our students.

Please contact us at support@myimprov.com so we can review your account and help resolve this for you.
— IMPROVLearning

Rated 5 out of 5 stars

This is the easiest test by far online…

This is the easiest test by far online thank you so much with the 50 % discount it’s amazing

May 1, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear you found the course easy and enjoyed the discount. We appreciate you choosing IMPROVLearning!

Rated 2 out of 5 stars

The course itself is easy

The course itself is easy, however the constant verification system is terrible. They use both facial recognition and security questions which time out in 45 seconds. Good luck when your internet connection is weak.
I have to start from the beginning and I was 2/3 done.

May 8, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback. We’re sorry to hear about the frustration caused by the verification process and having to restart the course.

For DMV-approved defensive driving courses, regulations require identity verification (such as facial recognition and security questions) to ensure the course is completed by the registered student. These checks are mandated to maintain compliance and course validity, but we understand they can be challenging, especially with time limits or unstable connections.

We appreciate you sharing your experience and thank you for choosing IMPROVLearning.

Rated 5 out of 5 stars

The Website was great

The Website was great, I understand the modules very well

May 1, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear you found the website great and the modules easy to understand. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

Defensive driving

It was a good experience, easygoing process and worked well….

May 7, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear you had a good, easygoing experience and that the process worked well for you. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

I got my driving license for more than…

I got my driving license for more than fifty (50) years this driving class had given me the opportunity to refreshed my memory that what a good driver supposed to be, its a good idea if everyone can be a SPIDER driver on the road safely and peacefully !

May 5, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your thoughtful feedback! We’re glad to hear the course served as a helpful refresher and reinforced safe driving habits for you. We appreciate your perspective and thank you for choosing IMPROVLearning!

Rated 5 out of 5 stars

Easy to listen to

Easy to listen to, quick and well priced.

May 4, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear you found the course easy to follow, quick, and well priced. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

Customer

I appreciate the class the effort make learning fun n easy

April 27, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear you appreciated the course and enjoyed the fun and easy learning experience. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

My defensive driving certificate was…

My defensive driving certificate was due to expire. They’re good for 3 years.
Improv learning was a place referred to me.
I went on the website and took the test.
It was very easy to navigate and pay for it. The site was secure.
The course was easy to understand and follow.
Upon completion I was directed to submit and receive my cert.
Improv even contacted my insurance company.

April 30, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your wonderful feedback! We’re glad to hear the course was easy to navigate, secure, and simple to complete. It’s great to know the process from registration to certificate completion went smoothly for you. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

the best

The course was actually fun to complete. Not what I expected

April 29, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re so glad to hear the course was fun and exceeded your expectations. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

The class was very good it wasn't …

The class was very good it wasn't boring and kept moving. The second time I have used you. Will do so again!9

April 22, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear you found the class engaging and enjoyable, and we truly appreciate your continued support. Thank you for choosing IMPROVLearning again!

Rated 5 out of 5 stars

I’m so glad I was able to do this

I’m so glad I was able to do this. Very fun, and educational all at the same time. Thank you💕

April 25, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your wonderful feedback! We’re so glad to hear you found the course fun and educational. We appreciate you choosing IMPROVLearning.

Rated 5 out of 5 stars

Great course

The course content was straightforward, engaging and easy to navigate.

April 23, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear you found the course straightforward, engaging, and easy to navigate. We appreciate you choosing IMPROVLearning.

Rated 5 out of 5 stars

At home Convenience

At home, wonderful videos, with good explanation.

April 19, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear you enjoyed the videos and found the explanations clear and helpful. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

Offers an audio course online which is…

Offers an audio course online which is a big help

April 22, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear the audio option was helpful and made the course more convenient for you. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

Was a little skeptical of course

Was a little skeptical of course, thought it would be boring and time consuming, but I actually found it fun and interesting, not boring at all. Finished in one day. Would recommend this course to anyone. Thanks. Andrew

April 23, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your wonderful feedback, Andrew! We’re glad to hear the course exceeded your expectations and turned out to be fun and engaging. We truly appreciate your recommendation and thank you for choosing IMPROVLearning!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look