IMPROV® Traffic School Reviews 

1,448
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,099 reviews, reviewers overwhelmingly had a great experience with this company. Customers found the user experience excellent, describing courses as easy, fun, and educational, often highlighting their informative and engaging nature. Many appreciated the flexibility to learn at their own pace and the clear, straightforward presentation of content. Staff received high praise for being helpful and providing exceptional support. However, some customers noted significant website technical issues, including bugs, non-working links, and verification problems leading to course restarts and wasted time. Additionally, some mentioned difficulties with customer service, such as long wait times to reach a human and unaddressed issues, sometimes requiring multiple calls.

What people talk about most

User experience

Consumers find the user experience to be positive, often describing it as quick, easy, and straightforward,... See more

Service

People report ambiguous experiences with service, with many praising the defensive driving courses as... See more

Website

Clients share ambiguous opinions on the website, with some reviewers finding it easy to navigate and a... See more

Staff

Customers had positive experiences with staff, praising instructors for being clear, engaging, and providing... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The material was so relevant for people of all ages, should really get the messages across to new drivers. Liked the way the points were made and how it helped me to remember things. Think this shou... See more

Company replied

Rated 5 out of 5 stars

This course is designed by experienced people with real world situations. Especially it is specific for every state in United States of America. It gives knowledge what are we not doing right or can d... See more

Company replied

Rated 5 out of 5 stars

When I finally reached a human being, the service was just exceptional, above and beyond. GEICO claimed that IMPROV had not advised them of our course completion, so no discount, major league hassle.... See more

Company replied

Rated 5 out of 5 stars

The Improv Traffic School Course was easy, fun and educational! A needed refresher. I appreciate the emphasis on managing road rage with intelligent self-control. Also, great focus on how speeding... See more

Company replied


Company details

  1. #8 of 10 best companies in Drivers License Training School
  2. #16 of 18 best companies in Driving School

About IMPROV® Traffic School

Written by the company

"I LOVE defensive driving!" ...said no one ever.

That’s why we partnered with the masters of fun - the World Famous Improv Comedy Club - to create a defensive driving course that’s actually entertaining.

IMPROV has won multiple awards, including “Best Traffic School” awards, and proven something revolutionary: you can learn better driving skills without the boredom. Just fun, simple micro lessons.

State-Approved Online Courses Nationwide:

  • Insurance Discount Programs
  • Teen Driver’s Education
  • Traffic Violator Programs
  • Fleet Training

If it has wheels, we have a course for it.

Join over 5 million students who chose the smarter way to learn.

✓ Mobile-friendly
✓ Simple & easy
✓ Actually fun

Contact info

  • Variel Avenue 6330, 91367, Los Angeles, United States

  • myimprov.com

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(1,448)

1,108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy

The process was simple. Quick and easy!

July 7, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear you found the process simple, quick, and easy. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

The course was easy to understand and…

The course was easy to understand and it didn’t take long to complete

July 6, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear you found the course easy to understand and quick to complete. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

My review

IMPROV does a great job at introducing mechanics of driving that may have went under the radar during my actual 5 hour course, in a way that it understandable and entertaining.

June 18, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your wonderful feedback! We’re glad to hear the course helped reinforce important driving concepts in a way that was both easy to understand and entertaining. It’s great to know we were able to highlight valuable information that may have been overlooked during your original 5-hour course. Thank you for choosing IMPROVLearning!

Rated 1 out of 5 stars

Absolute cash grab rip off

Absolute cash grab rip off. They nickel and dime you non-stop. They charge you up front, then the fees come in including a "payment processing fee" over $20!! Then you get to the course which is the single worst online course I have ever had. What a JOKE of a company!

July 10, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

We’re sorry to hear about your experience and understand your frustration. This is not the experience we want for our students.

Our pricing, including any applicable processing or optional service fees, is disclosed during the registration process before purchase. We appreciate your feedback regarding the course experience, as it helps us identify opportunities to improve.

We’ve contacted you via email to assist further. If you have any additional questions, you can also reach us at support@myimprov.com.

— IMPROVLearning

Rated 5 out of 5 stars

It was driving school

It was an online driving class, easy convenient. I was able to take on my time take my test. they handled the court fees and fines. On the receipt.I thought it said that they were giving me received? tickets to improv the show. but I must’ve been misunderstood what those four tickets were for as I never got anything. Oh awe, well we can’t win at all.

June 3, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear you found the course convenient and easy to complete on your own schedule.

Regarding the complimentary Improv tickets, the redemption link for eligible courses can be found in the first chapter of the course in the lower-right corner of the page. If you're still unable to locate or access it, please contact us at support@myimprov.com and we'll be happy to assist. Thank you for choosing IMPROVLearning!

Rated 5 out of 5 stars

It worked really well

June 16, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear everything worked well and that you had a positive experience. Thank you for choosing IMPROVLearning!

Rated 5 out of 5 stars

The easiest thing I've done and saved…

The easiest thing I've done and saved money as i was doing it...This was a great experience top notch...i would 1000% recommend.

June 29, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your wonderful feedback! We’re thrilled to hear you found the course easy to complete and enjoyed the savings along the way. We truly appreciate your recommendation and are glad you had a top-notch experience. Thank you for choosing IMPROVLearning!

Rated 1 out of 5 stars

Terrible experience was halfway through…

Terrible experience was halfway through the course,kicks me off because it has so many bugs then they say I have to start the course all over again . Ware of time , I sat all day to take my time and then it was a waste of time.

July 1, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

We’re sorry to hear about your experience and understand how frustrating it must have been to lose your progress after spending so much time on the course. This is not the experience we want for our students.

For DMV-approved online courses, schools are required to follow DMV regulations, including identity verification requirements to ensure the registered student is completing the course. If a required verification is missed or cannot be completed, providers must follow these regulatory requirements, which may require the course to be restarted.

We’ve contacted you via email to assist further. If you have additional questions, you can also reach us at support@myimprov.com.

— IMPROVLearning

Rated 5 out of 5 stars

easy to follow along

easy to follow along. no problem getting through each chapter

June 27, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your feedback! We’re glad to hear you found the course easy to follow and had no trouble progressing through each chapter. We appreciate you choosing IMPROVLearning!

Rated 5 out of 5 stars

The hosts were wonderful

The hosts were wonderful, and so was the course! I now think more when I am driving! Great course!

June 30, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the hosts and the course. It’s especially rewarding to know the course has encouraged you to be more mindful behind the wheel. Thank you for choosing IMPROVLearning!

Rated 1 out of 5 stars

DO NOT TAKE THIS COURSE

DO NOT TAKE THIS COURSE

Is it possible to give 0 stars?

This has to be one of the worst experiences and a complete waste of time.

1. The course has bugs which prevent you from moving forward, even when you've completed the course or the excercise. When this happens, you have to log in/out, refresh the page etc, which restarts the section from the beginning. Every time this hapened I would have to email their support team for them to resolve the issue - this happened 25 times and I was only 70% through the course.
2. The last time this happened, I took a screenshot of the frozen page, emailed them the issue, and then walked away from my desk while I waited for them to respond. In that time I missed the identity verification piece, which resulted in the course being reset back to the beginning. Extremely frustrating given the circumstances.
3. Generally this is just a bad course - the interactive excercices dont make sense, there are lots of small pages that you have to stay on for 30 seconds and the videos are all pretty annoying.

I can't believe this is an official DMV approved vendor. Excuse the pun this is a total car crash of a software program.

DO NOT TAKE THIS COURSE

June 30, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

We’re sorry to hear about your experience and understand how frustrating it must have been to encounter repeated technical issues and ultimately lose your progress. This is not the experience we want for our students.

For DMV-approved online courses, schools are required to follow DMV regulations, including identity verification requirements to verify that the registered student is completing the course. If a required verification is missed or not successfully completed, providers must follow these regulatory requirements, which can result in the course being restarted.

We also appreciate your feedback regarding the course functionality and learning experience. Comments like yours help us identify opportunities to improve the platform and student experience.

We’ve contacted you via email to assist further. If you have additional questions, you can also reach us at support@myimprov.com.

— IMPROVLearning

Rated 5 out of 5 stars

This is the best drivers ed. course ever

My instructor was the coolest dude I've ever seen. He was clear and very engaging. I had a good time and learned a lot.

June 16, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your fantastic feedback! We’re thrilled to hear that you enjoyed the course and found it engaging and informative. It’s great to know the instructor’s presentation style made the experience both enjoyable and effective. We appreciate your kind words and thank you for choosing IMPROVLearning!

Rated 5 out of 5 stars

Thank You, IMPROV, Traffic School!

This course is designed by experienced people with real world situations. Especially it is specific for every state in United States of America. It gives knowledge what are we not doing right or can do better after so many years of driving experience in USA roads. This helps old age people as well. THANK YOU, TEAM of exports who had designed this course. My small request, please spend enough time to learn not to rush to complete it. I really enjoyed it and learned many new things during this course. THANKS AGAIN!

June 15, 2026
Unprompted review
IMPROV® Traffic School logo

Reply from IMPROV® Traffic School

Thank you for your thoughtful feedback! We’re delighted to hear that you found the course informative, practical, and relevant to real-world driving situations. It’s especially rewarding to know that even experienced drivers were able to learn new things and refresh important safe-driving habits. We appreciate your kind words about our team and your encouragement for others to take the time to fully engage with the material. Thank you for choosing IMPROVLearning!

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