Workforce Engagement Management Software

Contact Center Intelligence Built for Humans

Intelligent, effortless experiences.

Loved by agents. Unforgettable for customers.

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The industry’s most advanced, AI-driven WFM software optimizes efficiency and maximizes engagement

AI-powered Conversation Intelligence solutions uncover the hidden risks—and value—in every conversation

Performance Management seamlessly connects quality and workforce data for a complete view of performance in one place

Trusted by global brands

AI-Driven Business Outcomes Trusted Tools That Deliver

With intelligence built into its very core, Calabrio ONE delivers complete clarity, full control, and ROI you can’t ignore.

$2.7M

Increase in Top-Line Revenue

90%

Decrease in Manual QM Time

25%

Reduction in Agent Attrition

40%

Decrease in Customer & Agent Effort

4.5 (324 Reviews)

4.7 (101 Reviews)

4.5 (264 Reviews)

4.8 (43 Reviews)

Calabrio ONE All the WEM Tools You Need.
One Unified Suite.

Calabrio ONE’s easy-to-love tools maximize your most important investments: your people and your technology.

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Cut Agent Attrition by 25%

GE Appliances uses Calabrio ONE to engage and retain its remote workforce, driving cost per call down 15% while growing adherence by 20%.

Spend 40% Less Time on Scheduling

At Wix, comprehensive WFM drives faster, more accurate scheduling, fueling lower shrinkage, faster resolutions, and a 3% CSAT increase.

Skyrocket Top-Line Revenue by $2.7M

Peckham harnesses complete Conversation Intelligence to reduce AHT, lower customer wait times, and unlock incredible revenue gains.

AI-Driven Empowerment Innovation That Enhances Human Connection

We don’t tack AI onto our solutions. We’ve built it into the core of Calabrio ONE, equipping teams with intelligence and automation where they need them most—to fuel smarter decisions and better outcomes, one interaction at a time.

Complete Workforce Performance Suite Designed for CX Impact. Loved by Teams.

Calabrio ONE combines the industry’s most powerful WEM solutions into one unified platform that’s easy to adopt and even easier to love, simplifying daily tasks for agents and leaders alike.

Be there for your customers without stretching your agents thin, with ultra-precise, skills-based forecasting.

Do in 6 clicks what takes other platforms hundreds. Set schedules that save millions and keep agents satisfied.

Use AI to evaluate 100% of interactions in seconds. Pinpoint critical coaching moments automatically and accelerate human impact.

Motivate your employees and accelerate improvement with a dedicated agent portal for goals, feedback, scheduling, and more.

Offer self-service that actually solves issues and saves time, with unprecedented visibility into bot performance.

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ROI Calculator

See the Calabrio ONE Difference

Empowered with the world’s most advanced workforce engagement platform, what could your workforce, deliver for your business? Use our ROI calculator to see the difference that only Calabrio ONE can deliver.

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Case Studies A Trusted Ally to Brands That Empower Employees and Maximize Performance

Explore how Calabrio helps leading brands overcome challenges and unlock competitive advantages.

• 25% Decrease in Attrition

• 20% Increase in Adherence

• 15% Decrease in Cost Per Call

“Despite moving everyone to work from home within only two weeks, our adherence actually went up!”

Aaron Jacobs

Director of Workforce Optimization + Analytics

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• 7% Increase in Scheduling Efficiency

• Improved Employee Engagement

• Reduced Agent Attrition

“Employees today want more of a say in their schedule and require flexibility. Without a solution to this, attrition will continue to be high.”

Gregory King

WFM Business Operations Manager

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• $2.7M Increase in Top-Line Revenue

• +1 Call Handled per Hour, per Agent

• Decrease in Wait Times and AHT

“Thanks to Calabrio, both Peckham agents and customers enjoy a much improved, much less stressful customer experience.”

Wendy Dorn-Frazee

IT Service Desk Workforce Specialist

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Why Calabrio Trusted, AI-Powered Intelligence That Enriches and Understands Human Interactions

Only Calabrio ONE unites AI-driven workforce optimization, conversation intelligence, and agent engagement into a fully integrated suite that adapts to your unique needs. Just ask our customers.

Gartner Rating

G2 Rating

Average Time to ROI

G2 Customer Satisfaction Score

Calabrio ONE

Gartner Rating

4.5

340 Reviews

G2 Rating

4.5

326 Reviews

Average Time to ROI

22 Months

Feature Item

91%

G2 Satisfaction Score

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Verint

Gartner Rating

4.2

140 Reviews

G2 Rating

4.2

270 Reviews

Average Time to ROI

31 Months

Feature Item

61%

G2 Satisfaction Score

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NiCE WFM

Gartner Rating

4.3

1,721 Reviews

G2 Rating

4.2

475 Reviews

Average Time to ROI

35 Months

Feature Item

51%

G2 Satisfaction Score

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Aspect Workforce

Gartner Rating

4.2

305 Reviews

G2 Rating

4.3

88 Reviews

Average Time to ROI

27 Months

Feature Item

55%

G2 Satisfaction Score

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Tailored Solutions Deploy Purpose-Built Solutions Customized to Meet Your Contact Center’s Needs

Calabrio’s AI-powered workforce engagement software helps contact centers of all sizes, and in an array of industries, deliver seamless experiences—no matter where their agents and customers are.