WFO Professional Services

Dedicated to Your Success

Calabrio ONE is designed to transform your contact center. Our Professional Services team is designed to make sure that transformation delivers great outcomes for your organization. You can count on our project managers, certified engineers, and consultants for exceptional service whether you’re deploying Calabrio ONE for the first time or launching a new initiative to get bold, new benefits from the platform.

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Trusted by global brands

Cloud Transformation Experts Simplify Your Journey

If you’re transitioning from an on-premises environment to the cloud, you’ve come to the right team. We work with Calabrio customers to make secure and non-disruptive cloud transformations every day. Every journey is unique in terms of where you start and where you want to go—and our team of CCaaS and integration experts understand the nuances of your path to the cloud.

Security Expertise & the Impact on Successful Implementations

Every organization seems to have some trepidation about moving to the cloud. Will my data be safe? Will my customers’ data be safe? Will our operations run without interruption? Security and reliability knowledge runs deep in Calabrio’s Professional Services team. Trust our team and feel good about every step of your journey to the cloud.

Case Studies A trusted ally to leading brands looking to empower employees and maximize performance

Explore how Calabrio has helped leading brands overcome challenges and unlock competitive advantages.

A UK telecom organization moved to a fully digital support model and needed a chatbot in just 8 weeks. With Calabrio Bot Analytics, they achieved:

138% ROI After Just Six Months
30% Containment at Launch
35% Containment After Six Months

UK-Based Telecom

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• 25% Decrease in Attrition

• 20% Increase in Adherence

• 15% Decrease in Cost Per Call

“Despite moving everyone to work from home within only two weeks, our adherence actually went up!”

Aaron Jacobs

Director of Workforce Optimization + Analytics

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Calabrio ONE

One suite to understand and elevate every interaction

Get all the tools you need in one fully integrated workforce performance suite.

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How We Keep Projects on Time & Budget

Our WFO Professional Services experts have developed metrics that allow us to track and communicate project progress, so that every deployment or upgrade is not only completed successfully but also built to sustain momentum and drive measurable outcomes over the long-term.

The Right Team for Every Job

We’ve spent years building our Professional Services team with certified engineers and highly qualified SaaS and integration experts who understand contact centers, a wide range of vendors and platforms, and the specific needs of every vertical market we serve. Our deep roster of talent ensures that the right team will be assigned to your deployment or upgrade projects.

Training & eLearning Offers Great Content

We offer great instructor-led or self-directed training content, including the new Learning Studio. Our own team uses these assets to ensure best-in-class results, and they are always available to provide insights and training for your own technical teams.

The Implementation Journey What to Expect as a Calabrio Customer

Calabrio doesn’t just deliver a technical implementation. We deliver complete change support, partnering with customers throughout the entire onboarding process until you are successfully launched.

Initiation

Start your implementation with dedicated consultant, project management, and engineering resources as an integral part of the project from the beginning.

Business Requirements

Our team captures key business requirements and crafts bespoke recommendations and best practices to develop the optimal solution for your business.

Training and Configuration

Leading in-depth, user-friendly workshops with your team, we get users up to speed and we configure the system specifically to your needs and preferences.

User Acceptance and Go-Live

When it’s time to go live, our team is there to advise you when needed on User Acceptance Testing, official launch, and best practices.

Support Handoff

We facilitate a transfer to your dedicated support team, taking care to ensure a transparent, seamless transition.

Managed Services

When required over time, we’ll coordinate a warm handoff to a Managed Services team composed of SaaS and integration experts matched specifically to your upgrade or ongoing project needs.

Ready to get started?

See Calabrio ONE in action with a free demo.

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