Explore real-world use cases that power results for businesses like yours.
Explore the Calabrio ONE suite with an interactive demo.
Demo Type
Feature
- Full Suite Demo
- Analytics
Create faster, smarter, more human experiences—inside and outside of your contact center, and at scale. Connect your agents to insights they need and tools they love, and make lasting customer connections that drive long-term growth.
Put your entire contact center on a proactive footing with intelligence powering the world’s most advanced workforce management software and embedded across the Calabrio ONE suite.
High attrition comes with high costs. Keep teams engaged with flexibility, autonomy, and easy-to-love tools. Empower them with intelligent automation and personalized insights exactly where, and when, then they need them most.
Stop guessing and supercharge growth with complete visibility into all your conversations—and the agent and customer sentiments beneath them. Evaluate 100% of interactions with AI and automatically extract—and act on—the most powerful insights.
Don’t settle for generic AI that’s added on top. Get customizable, constantly improving intelligence that’s built into the core. Fine-tune Calabrio solutions like Auto QM and Advanced Sentiment with customizable prompts and activate deeper, more relevant insights than ever before.
Don’t leave valuable insights stranded in siloed systems and across multiple screens. Connect workforce, quality, and performance data, all in one place. Get a single source of contact center truth, get to the bottom of critical issues, and get better performance from your contact center, faster.
Transform the way your contact center works. Transform the way your customers see your brand.
Only Calabrio ONE unites AI-driven workforce optimization, conversation intelligence, and agent engagement into a fully integrated suite that adapts to your unique needs. Just ask our customers.
Calabrio ONE
Verint
NiCE WFM
Aspect Workforce
Dive deeper into the innovative contact center solutions loved by agents at the world’s most beloved brands.
Explore how Calabrio helps leading brands overcome challenges and unlock competitive advantages.
• 20% Increase in First Contact Resolution
• 40% Decrease in Six Sigma Defect Rate
• 40% in Customer and Agent Effort
“We expect throughout the remainder of the year to continue to reduce our defect rate by 40%, which will drive additional improvement in first contact resolution.”
- 40% Time Saved on Scheduling
- 15% Increase in Adherence
- 10% Improvement in Scheduling Accuracy
- 3% Increase in CSAT
“Calabrio is helping us to continuously adjust and adapt our scheduling…Now we can see how to improve efficiency as well as increase job satisfaction for our agents”
- Nearly 2 Minutes Lower Average Call Time
- 6.4% Increase in Customer Satisfaction
- 3% Saved on Annual Operating Budget
- 1.5 Fewer Call Holds Per Call
“We suspected—then proved to be true—that Calabrio’s combination of quality analytics and desktop analytics would give us the important contact center insights we needed.”
- 96% Forecast Accuracy Rate
- 41% Decrease in Support Ticket Backlog
- 29% Decrease in Support Ticket Latency
- 7.5% Reduction in Support Ticket Volumes
“Agents don’t feel overwhelmed anymore, they don’t feel tethered to their desks and they don’t feel guilty about taking a break. They’re happier, and happy agents deliver better customer service.”
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
