Vinted Go Reviews 

The pick up was 1 hour drive away with the summer traffic.
Why can I not choose my pick up location?

Excellent, rapide, efficace.

Shame on you: items take either a month to arrive or get lost. This doesn't happen occasionally, but too often! Its a pity that sometimes you can not chose your delivery method. I deeply disappointed.

Au top! Merci

On modifie le point relais sans me demander mon avis.
Pourtant c'est moi qui paie !

Parcel delivered to different location than selected, which meant a significant detour. However, the box functioned well and the pick up was smooth once I'd figured out how to get to the different location.

If I could give 0 stars I would. Vinted Go is the worst of the worst. 4 out of 5 packages shipped with Vinted Go either disappears either it takes a month before it arrives. There is no customer service and there is no other way to contact them. Also national shipments that need to travel less than 5 km, first go out of the country to Breda and sit there for a month. Those shipments are the worst.

Paid for 'Buyer Protection' but got zero help. Received a size S item that actually measured an XXS (30 cm waist instead of 33-35 cm). I opened a dispute with clear photo evidence of the measurements. Vinted neglected the case for two whole weeks, then suddenly ruled that it 'matched the description', despite the description being completely blank regarding measurements. They released my funds to the seller and are now ignoring my questions just to close the ticket. They do not review evidence, they just clear backlogs at the buyer's expense.

Excellent
Super facile

The Vinted Go service (in France) has a lot of potential to improve. The whole process is very quick and simple when lockers are available. Unfortunately, most of the time I have to visit several locations with Vinted Go lockers before I can find one with an available compartment to send my parcel. What should be a convenient and hassle-free service quickly becomes frustrating and time-consuming.
On the other hand, when I receive a parcel, it is sometimes redirected to a locker much farther away than the one I originally selected, even though there are other Vinted Go locations much closer. I don't understand why this happens, as choosing one of those nearby locations would make much more sense.
As I don't have a car and there was no direct public transport to the new location, collecting my parcel became unnecessarily difficult and exhausting.
The number of lockers available is simply too low to meet the current demand.

I asked Vinted go for help with a problematic buyer who is trying to scam me. The buyer initially stated the item I sent her didn't fit her so we agreed that she will return it. She then all of the sudden selected a different reason for return ("item not new as described") in the dispute process. Her return reason was chosen to obtain a refund despite the item matching the listing.

My listing says new without tags which is truthful. I took photos of the item before sending it.
The buyer send the item back damaged and scratched on the skirt. Therefore, I'm asked for a full refund because my item was new and now I cannot even resell it because of how damaged she returned it.

I sent the message to the support 5 days ago and I'm being ignored. Nothing was done. I clicked on I have an issue after I received the item and described another problem I have because the product arrived damaged and again, they are ignoring me. I really dont know what to do anymore.
2
The only thing I can conclude from this that I will not use Vinted go in the future because they only support scammers and don't protect the seller in any way whatsover.

Vinted give me a chance to have an extra income ! Thank you very much !

Three times in a row my packages were replaced to another retail point. Of course I understand that there can be no space at the locker I have chosen, but you placed my packs far from my location which is definitely inconvenient. So I pay each time for the delivery but can’t enjoy the convenience of pick up. Disappointing. Will avoid next time. Mondial is much better

Fast shipping and cheap

I ordered a dress and received 3 bags instead! Even in the best case scenario I’m expected to pay for the shipping costs. It’s ridiculous to pay for a hassle I never asked for

Very accurate and reliable

Simple, rapide, efficace et pratique

Good, simple efficace

Little information during shipping, it is impossible to see where the parcel is as this information is not transparent. Receiving is also very difficult to predict and even though I selected a location, vinted decided to change it many time. Then the shipping takes a long time, double the time that it takes Relais or UPS.

I am extremely disappointed with Vinted's handling of my case.

I sold an item, shipped it using the shipping label provided by Vinted, and the tracking showed it as “delivered” However, the buyer never actually received the parcel.

When I checked the shipping label more carefully, I discovered that the destination country on the label provided by Vinted was “Italy” even though the buyer's address was in a different country. There is no info about the real tracking where the parcel is located at the moment, just a Vinted go label with lack of information.

Instead of taking responsibility and investigating the issue properly, Vinted has forced both the buyer and me to wait one month before we are even allowed to submit a claim for a parcel that was clearly not delivered to the correct destination.

To make matters worse, customer support repeatedly closes the conversation instead of addressing the problem or accepting responsibility. I have screenshots of all the chats and the email containing the shipping label that Vinted issued.

As a seller, I fulfilled my obligations by shipping the item using the label provided by the platform. Neither the buyer nor I should be left dealing with the consequences of what appears to be Vinted's mistake.

This experience has shown a complete lack of professionalism, accountability, and customer support. I sincerely hope Vinted starts taking responsibility for issues caused by its own shipping process instead of leaving both buyers and sellers without answers.