0I recently received a Nano Tracker from my insurance company for my motorhome. I had problems trying to register it on the Tracker website so called Tracker customer service. I spoke to a lovely la... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have the 5S plus fitted to our new campervan. On setting up for the App we had a few issues that required us contacting customer service. Lucas was the advisor who took our call, he was curteous and h... See more
Company replied
I called customer services for a battery replacement in an existing device, or possible new/upgraded device. The assistance I received from Angel was excellent. This helped me consider the options ava... See more
Company replied
Michael was very professional in explaining all my options around the renewal of my car tracker service. He came up with an affordable plan that suited my current needs, quickly and with no fuss. A... See more
Company replied
Company details
- #12 of 13 best companies in Car Security System Installer
- #119 of 190 best companies in Electronics store
- #7 of 12 best companies in Telematics Service
Written by the company
Tracker Network UK is a leading provider of stolen vehicle recovery and vehicle security solutions in the UK. For over 30 years, we have helped protect cars, vans, motorcycles, and fleets with innovative technology and dedicated recovery services. Trusted by motorists, businesses, dealerships, and insurers nationwide, we are committed to delivering exceptional customer service, greater peace of mind, and enhanced vehicle protection. Read our reviews to discover why customers choose Tracker Network UK for reliable vehicle theft protection and tracking solutions.
Contact info
The Atrium, 1 Harefield Road, UB8 1PH, Uxbridge, United Kingdom
- 0808 509 0909
- customerservice@tracker.co.uk
- tracker.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had to call up because I had some…
I had to call up because I had some issues with my account access. Angel was the one who helped me with getting access back to my tracker and account. She was kind and patient, and so helpful!
She walked me through all of the steps with such clarity, making sure to check I had followed them correctly too, all the way to the end where she asked me to confirm my tracker location. This meant I didn’t have to call back again because she was so thorough (undoubtedly increasing company efficiency), and all the while displaying the most personable traits, unlike some other customer service operatives in other companies who treat you as if you’re a meaningless statistic.
The company is so lucky to have her, they did a fantastic job hiring her, and she’s doing a fantastic job full stop.
10/10 experience (thank you again for all of your help Angel, if you see this!)
3 September 2026
Unprompted review
Reply from Tracker Network UK
Dear MiBo,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Quickness of resolving the issue and…
Quickness of resolving the issue and updating the records the company has with me.
Put my mind at rest that my vehicle was covered by a tracking device and should anything happen in the future it will be dealt with swiftly and securely.
Karen was very quick at sorting out the issue and very helpful throughout.
3 September 2026
Unprompted review
Reply from Tracker Network UK
Dear Andy,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Angel
Angel, explained everything in simple and easy to understand words. She was very patient and know what she was doing. It took no time at all to complete what I wanted to do.
2 September 2026
Unprompted review
Reply from Tracker Network UK
Dear Brian,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
The Operator made the process smooth…
The Operator made the process smooth and was clear in narrative !!
2 September 2026
Unprompted review
Reply from Tracker Network UK
Dear Paul,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Help with setting up my tracker app.
Phoned for some help to set up my account and tracker app.
Spoken with Angle on both occasions, Angle had patience of a saint! could not have been any more helpful, credit to Tracker.
2 September 2026
Unprompted review
Reply from Tracker Network UK
Dear Terry,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
I have been with TRACKER for 7 years on…
I have been with TRACKER for 7 years on the same vehicle. Communication has always been first class.
I won't hesitate to renew our relationship when I take possession of my next vehicle.
2 September 2026
Unprompted review
Reply from Tracker Network UK
Dear Bryn,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Very clear options on first contact and…
Very clear options on first contact and then put through to an agent who could answer my query immediately. My contact point was Farai who could answer my question and issue amended documents
1 September 2026
Unprompted review
Reply from Tracker Network UK
Dear Steve,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Complete useless and very u professional
Complete useless and very u professional
29 August 2026
Unprompted review
Reply from Tracker Network UK
Dear Balmain,
Thank you for taking the time to leave us a review. We are sorry to hear that you have had poor experience with our team.
Please could you provide us with your account information to review your account to help us understand what has happened.
Kind regards
Tracker Network UK
Would recommend..
Tranferred membership to my new car, having sold the old one. New unit fitted..Technician was polite and did a great job. Actual set up on the app took a couple of calls to Tracker but all sorted and working well. Easy to use!
28 August 2026
Unprompted review
Reply from Tracker Network UK
Dear Robert,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
thank you
I would like to thank Angel for her professional manner in fulfilling all my needs with the process on updating my details on the Tracker Network system
28 August 2026
Unprompted review
Reply from Tracker Network UK
Dear Robert,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Excellent customer service!
Had to call tracker network to confirm some details about a new tracker fitted and spoke to Angel who sorted everything for me in a very pleasant and professional manner😃.
Many thanks
28 August 2026
Unprompted review
Reply from Tracker Network UK
Dear Matthew,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Reply from Tracker Network UK
Dear Julie,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Reply from Tracker Network UK
Dear Nicola,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Excellent customer service
I called customer services for a battery replacement in an existing device, or possible new/upgraded device. The assistance I received from Angel was excellent. This helped me consider the options available, the costs as an existing customer and then decide on the best solution for my needs. Very happy.
27 August 2026
Unprompted review
Reply from Tracker Network UK
Dear John,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
The service from Angel was excellent,
The service from Angel was excellent,. very fast and shto resolved my issue quickly
27 August 2026
Unprompted review
Reply from Tracker Network UK
Dear Timothy,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
The customer service I received when I…
The customer service I received when I encountered problems registering my product, was first class. Angel was able to correct everything for me. The patience while waiting for my system to update was inspiring.
26 August 2026
Unprompted review
Reply from Tracker Network UK
Dear Gary,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Great customer service.
0I recently received a Nano Tracker from my insurance company for my motorhome. I had problems trying to register it on the Tracker website so called Tracker customer service. I spoke to a lovely lady called Angel who went through the process with me online and provided me with the correct information to get the unit registered. All done in a very professional way, thanks Angel. If only all customer service was this good.
26 August 2026
Unprompted review
Reply from Tracker Network UK
Dear Roger,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Excellent customer care
Really helpful supportive with excellent customer focused care
26 August 2026
Unprompted review
Reply from Tracker Network UK
Dear Julie,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Very informative.
25 August 2026
Unprompted review
Reply from Tracker Network UK
Dear Thomas,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
Reply from Tracker Network UK
Dear Julie,
Thank you so much for taking the time to leave us a review. We are pleased to hear that you are happy with our services.
Your feedback will be passed to our teams, and we look forward to speaking with you in the future.
Thank you for investing in Tracker to protect your vehicle and for being a valuable customer.
Kind regards
Tracker Network UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.