I am extremely disappointed with the…
I am extremely disappointed with the way Trygg has handled my recent claim regarding luggage non-delivery during a family trip. Our original flight from Oslo to Amsterdam was canceled, and despite being rebooked for the next day, our checked luggage—including essential items for our two-year-old son—was never delivered throughout the entire trip.
After submitting a claim, I received a maximum compensation of 4000 NOK, which Trygg classified as reimbursement for "delayed" luggage. However, this was not a case of delayed luggage—our bags never arrived, leaving us without essentials for the duration of our stay. We were forced to buy clothes, toiletries, diapers, and more, and to make matters worse, our stroller, also checked in, was unavailable, making the trip even more difficult.
The lack of attention to the true nature of our claim is frustrating. We had to cut our trip short due to the disruptions and incurred additional costs purchasing new return tickets. Despite providing detailed documentation and receipts, Trygg has not taken responsibility for the full extent of the loss and hardship caused.
Their handling of this situation shows a lack of care and understanding for customers facing severe travel disruptions. I expected better service, especially given the financial and emotional strain this caused my family.
Based on my experience, I cannot recommend their services at this time.
30 July 2024
Unprompted review